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Wheaton Animal Hospital
- Veterinarians
- Glen Ellyn, IL
About this business
Location details
266 Roosevelt Rd, Glen Ellyn, IL, 60137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 2:00 p.m. |
Dr. Beisner's lack of compassion is astounding. Our dog was diagnosed with a terminal tumor, we decided to bring her home and seek at home euthanasia. We were in contact with a vet that would be able to help us with that when the time came. Our dog was asymptomatic except for occasional panting during the day. I called Wheaton Animal Hospital to see if I could get medication for pain or possible air hunger just in case this symptom progressed and we needed something to keep her comfortable until the hospice vet arrived. Dr. ... read more
Business response:
We are sorry to hear about your experience at Wheaton Animal Hospital. We strive to provide compassionate care for all our patients and their families, and we apologize if we fell short in this instance. We appreciate your feedback and will use it to improve our services in the future. Thank you for sharing your thoughts with us.
Front desk people are unfriendly and non-accommodating. If that's not bad enough, they often do not know the actual policies of the office, and will tell you one thing or give you a follow up date that you rely on, then when you go in they tell you something else or tell you that you have the wrong date. This has happened to me more than once. The doctors are nice enough and seem to know what they're doing; it's just dealing with the front desk/administrative staff that makes the experience unpleasant.
Business response:
We apologize for any inconvenience you experienced during your visits to our hospital. We appreciate your feedback and will address the issues you mentioned with our front desk staff to ensure better communication and consistency in our policies. Thank you for acknowledging the expertise of our doctors, and we hope to provide you with a more pleasant experience in the future. Please feel free to reach out to us at (630) 665-1500 if you have any further concerns.
Front desk people are unfriendly and non-accommodating. If that's not bad enough, they often do not know the actual policies of the office, and will tell you one thing or give you a follow up date that you rely on, then when you go in they tell you something else or tell you that you have the wrong date. This has happened to me more than once. The doctors are nice enough and seem to know what they're doing; it's just dealing with the front desk/administrative staff that makes the experience unpleasant.
Business response:
We apologize for any inconvenience you experienced during your visits to our hospital. We appreciate your feedback and will address the issues you mentioned with our front desk staff to ensure better communication and consistency in our policies. Thank you for acknowledging the expertise of our doctors, and we hope to provide you with a more pleasant experience in the future. Please feel free to reach out to us at (630) 665-1500 if you have any further concerns.
We adopted our rescue cat (Rosie) through St Sophia's and they had the Wheaton Animal Hostpital do her spaying. They did a nice job of it, and the vet I saw at the time was very personable and friendly. I've taken Rosie there ever since. Recently I called to see if they offer a 3 year rabies vaccine and was told they do. When we arrived I was told they do NOT offer the 3 year vaccine for cats. No appology, and they refused to trim her nails without a checkup. It felt like a bait and switch to get me to come in, and then refu... read more
Business response:
Dear Mike, Thank you for taking the time to share your feedback about your experience at Wheaton Animal Hospital. We apologize for any confusion or inconvenience caused regarding the availability of the 3-year rabies vaccine for cats. We strive to provide accurate information to our valued customers, and we regret any miscommunication that may have occurred. Regarding the refusal to trim Rosie's nails without a checkup, we understand your frustration. Our policy is in place to ensure the health and safety of all pets in ou... read more
A waste of time, been there twice and both times = a waste of time,,, do not tell someone on the phone to drive over there and then change it when they get there,,, we drove an hour because the brilliant staff worker said to come on in,, who is going to pay for the gas , mileage and my time ? do I get to charge the vet office for telling us to drive there? U only do some weird walk in scheduling and when we get there you say oh sorry the doc u wanted to see isn't available now, we can let u see someone else IF yo... read more
Business response:
Thank you for taking the time to share your feedback with us. We apologize for any confusion or inconvenience you experienced during your visits to our Wheaton Animal Hospital. We understand that driving for an hour only to have the vet you wanted to see unavailable can be frustrating, and we're sorry for the inconvenience it caused. We strive to provide efficient and quality care for our patients, and we apologize if our scheduling process fell short on your visits. Your concerns have been noted, and we will make necessary... read more
We were told our dog had arthritis and were given Carprofen, with no improvement. Come to find out the labs they drew didn't even cover the liver/kidney function after her being on the meds for over a month. Second visit we were told to just keep up the pain meds after no improvement. It was a full ACL tear taken care of by another vet. Apparently there is zero contingency planning as the manager has been out and never returned calls. No one else could help with the $600 double charge received until weeks later after we rep... read more
Business response:
Greetings Zach, Thank you for providing feedback on your experience at Wheaton Animal Hospital. We appreciate your honesty and apologize for any inconvenience you may have encountered. We deeply regret that your dog's condition was not properly addressed during your visits. We understand your frustration regarding the lack of improvement and the oversight in lab tests. Rest assured that we take this matter seriously and will review our procedures to prevent such occurrences in the future. Regarding the double charge issue... read more
Today was the last straw. We have been taking our pets to Wheaton Animal Hospital for over 20 years and while annoyed with the desk staff at times, we were happy with the medical treatment by the vets and techs. I received a reminder yesterday that our dog was coming in for grooming. I asked that he just receive a bath as he did not need a trim yet. I was late in dropping him and explained that I understood if they needed to reschedule. No problem, they said the groomer could still take him. When they told me that it wo... read more
Business response:
Susan, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We left a message this morning so at your earliest convenience please call one of our management team members.
On July 7th in the late afternoon my dog started to have trouble breathing. I called Wheaton animal hospital to say I was going to bring her over as she was a former patient of theirs. They looked up her file as I was driving to them with my dog whose tongue was purple, and said she hasn't been seen since 2019, therefore she would be considered a new patient and we are not accepting new patients at this time. Subsequently I took my dog to another vet. She was in cardiac arrest and she passed away. It took me an extra 15 minu... read more
Business response:
Our sincere apologies on the loss of your pet and we are very sorry we were unable to provide service.
I was happy with this place at a point... but as of recently the owners and the actual administration behind this place should be appalled at the behavior of some of the staff. I have witnessed a younger girl- be extremely rude not only to a patient there, but to her own team. I could never trust bringing my dog somewhere, knowing that the camaraderie behind the scenes is absolute chaos. If she could speak the way she spoke to a fellow coworker and another patient (in front of other patients) I can only imagine what else goe... read more
Frequently asked questions about Wheaton Animal Hospital
How is Wheaton Animal Hospital rated?
Wheaton Animal Hospital has a 4.3 star rating with 1,156 reviews.
When is Wheaton Animal Hospital open?
Wheaton Animal Hospital is open now. It will close at 5:00 p.m.