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Wheelhouse Apartments
- Real Estate
- Denver, CO
About this business
Location details
574 Santa Fe Drive, #110, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As I write this review the water service has (for at least the 5th time this year) been disrupted for "emergency repairs". This time with no warning, post interruption notification or communication about a possible service reestablishment time. During my last 2 years of living here I've had a few minor maintenance that needed to be resolved. Last winter my radiator began to leak at the control knob. The day that the service techs came out I was at work. I come home to find that not only does my key not work in my lock anymor... read more
Business response:
Russell, I understand your frustration and apologize for the multiple maintenance issues you are experiencing. I would like the opportunity to talk to you in more detail. Please call me at your convenience at 303-991-6497. After we speak I will do all that I can to resolve the problems you are experiencing. Thank you, Mike Keady
The absolute WORST experience I have ever had!! DO NOT lease from Wheelhouse Apts. First, had to beg for the keys and receipt. I literally ask the Drunk receptionist(smelt like booze Bad) five or six times for my keys and receipt. It was thanks for the money, she wasn't even going to give me a single piece of paper if I didn't keep asking. Get to the place, walk in and you would not believe how Filthy this place was. Old food still in the fridge, shit in the toilet, trash and dirt in the floors, paint rollers and such on... read more
Business response:
Charles, I understand your frustration and apologize for your experience in our community. I would like to learn more about the situation. Please call me at 303-991-6497 so I can talk to you in more detail and do all that I can to help. Thank you, Mike Keady
This complex is great if you want to live in a building with the most incompetent maintenance staff in the world. It takes on average ten phone calls before somebody comes to resolve an issue. Once "resolved" the problem resurfaces in about 3-5 days. At this juncture all hope is lost because calling again does not help. You will be ignored and your issue will never be resolved. Ever. The fans in the bathroom don't work, the garbage disposal does not work, the elevator rarely works, and management thinks your requests are jok... read more
Business response:
Justin, we appreciate your feedback as it helps our team identify where and how they can better be serving our residents. We work hard to resolve maintenance issues quickly. Please give me a call at (303) 991-6497. I will speak to our maintenance team and ensure all work orders are handled. Mike Keady, Regional Manager. I understand your frustration and apologize that we didn't meet your expectations. Please call me at 303-991-6497 to discuss how we can improve in the future. -Mike Keady
Let the building know of a water leak in the walls on March 19th. It continued to leak water for almost 2 weeks. Took months to do ceiling and wall repairs. 5 weeks ago they told me they would send out professionals to fix my warped floor boards (4 months laterish, after coming out 3 times before and couldn't fix the problem). Get a call as I'm away from my place, today 7/11 (do the math of how long ive been tripping over warped floor boards) saying they were in my place and locking my pets in my room! No notice! No call aft... read more
Business response:
Thank you for reaching out. We do our best to resolve maintenance issues quickly, safely, and with a minimum of inconvenience to you. We are so sorry this has not been the case. Please give me a call 303-991-6497 so I can help make this right. -Mike Keady
We were interested in an apartment at 784 Cherry Street and received a lease. There was an addition to the lease saying that they could call on us to pay property taxes whenever they wanted. Understandably, we had gripes with this and contacted them to change it. This is where we had our biggest problem. After texting, calling, and emailing many times over a week, we still did not receive any communication. We even contacted someone else in the lease department who tried to get in contact with the person in question. This ve... read more
Business response:
Witt, Thank you for taking the time to speak with me. I'm glad that we were able to resolve this situation. Please get in touch with me if there is anything else I can do to help.
Getting in contact with these people has been a nightmare. They manage multiple properties none of which I've been able to see going on a week. Going through wheelhouse or boutique apartments will end up being a waste of your time.
Business response:
Sean, I'm very sorry to hear this has been your experience. Customer service is the most important thing we do, and any failure in the process will be addressed immediately. Please give me a call at (303) 991-6497 so I can help make things right. -Mike Keady
Though the staff and maintenance are very kind people, and do what they can to make residents happy, they certainly don't address the issues that they simply don't feel like addressing. If something is simple and cheap, they'll fix it. The heating AND air conditioning systems in the Altair building have gone out Repeatedly, weekly, and sometimes more than once a week. Residents aren't notified, so if you are at work, your dear cat or dog is home freezing or bearing the summer heat. It's really not ok. Another resident thanke... read more
STAY AWAY FROM WHEELHOUSE AND BOUTIQUE! This is the most unprofessional company i have ever dealt with in my entire life. When we first arrived to our apartment on move in day the place was destroyed, as if a frat boy just moved out. It was truly disgusting, to the point where me and my girlfriend spent two full days cleaning it. When we told Kayla (and i really don't care that in name dropping here) who was in charge of our account about this, she kept brushing it off like it was nothing and there was nothing they could do... read more
I currently live in the Latitude 40 building. I have been living here since May 2015. Until last week I have not had any issues. Last week the toilet valve broke off my toilet and flooded the majority of my apartment. The toilet did not have a shut off valve. There was no way to stop the water. The fire department could not stop the water either. It took emergency maintenance over an hour to get to my apartment. They have yet to come in a finish cleaning up our apartment. They do not seem to care about inconveniencing thei... read more
Frequently asked questions about Wheelhouse Apartments
How is Wheelhouse Apartments rated?
Wheelhouse Apartments has a 3 star rating with 857 reviews.
When is Wheelhouse Apartments open?
Wheelhouse Apartments is closed now. It will open at 9:00 a.m.