Wheelhouse Apartments

Taylor V. 

on Yelp

7 years ago

Do not trust this company. In 2018, an apartment that costs nearly $1400 a month should have at least somewhat functional air conditioning. During a tour, we were told that our unit had A/C, and we saw it with our own eyes. The lease even contains terms that discuss how residents are to use the A/C system in the unit. Yet here we are, in an apartment that it consistently 90+ degrees inside during the day, because the A/C doesn't work and Wheelhouse refuses to fix it. Their answer is "We told you the A/C didn't work. (Th... read more

Cortney D. 

on Yelp

7 years ago

HORRIBLE PEOPLE AT THIS COMPANY!!! DO NOT MOVE INTO ANY BOUTIQUE OR WHEELHOUSE APARTMENTS!!! They hire leasing agents who don't know anything about the property they are leasing, they tell you several things that aren't true just to get you to apply and sign a lease. Management has horrible customer service and bad attitudes toward brand new residents. Put your money somewhere else. 

Tineke N. 

on Yelp

7 years ago

Roaches everywhere right after I moved in. To their credit - they fumigated right after I reported it, but for every issue they "fix" a new one pops up, and they have a single maintenance guy working on all their buildings, so it takes forever to get anything done. There are cracks everywhere in the floors and walls, and some of my roach traps have caught dead mice, but when I asked the maintenance guy about it he basically told me they're not "able" to do anything. (Read: they don't care) I have also recently learned that t... read more

Azuolas M. 

on Yelp

7 years ago

AVOID AT ALL COSTS! They'll be nice and very responsive with you before you move in. Once they get your signature on the lease - they'll forget about you. I was supposed to move in on march 21st and they kept delaying move in date due to maintenance work in the unit. I was fine with that as long as my new place is ready to go. Been waiting till 24th to move in... and once I stepped in I knew it's a sh**hole. Smelly, dusty, dirty with 3 inch roaches crawling on the floor! Nothing was done here, everything was broken - took a ... read more

Penelope L. 

on Yelp

7 years ago

This is the absolute worst company I have ever had as my landlords. They are horrible with communication and take zero responsibility for any of their mistakes, even when it results in me paying additional fees. I wish I never signed on to my apartment, which I love, because this company has been so brutal to work with. I highly suggest going with a different landlord. 

Sierra M. 

on Yelp

7 years ago

The only reason I'm giving another star is because I liked my apartment complex (Columbine East)... at first. A lot more young loud people moved in right before I moved out. It was quiet and the neighbors were friendly. I also appreciate the the maintenance guy Dave, very nice and quick in responding to maintenance requests and Amanda, my leasing agent who continued to help me when management continued to fail at managing. I have to call 6 times in a row to finally get an answer. I do this because they rarely respond to vo... read more

A B. 

on Yelp

8 years ago

they don't hire enough staff and the staff they have they can't manage to keep. I've dealt with over 6 maintenance people in a year as they keep leaving the company. Its nearly impossible to get anyone on the phone. They should invest in more staff to take calls as some situations you need resolved sooner than waiting to be called back in a few days if ever. 

Andrew F. 

on Yelp

8 years ago

BEWARE THE FINANCIAL TRAP BUSINESS PRACTICES! My first 8 months or so at the Concord House were satisfactory, the place was a little old and run down but I knew what I was paying for, nothing I didn't already know about upon moving in. maintenance requests were responded to quickly and the maintenance staff was very friendly and helpful. about two months ago I put in a request for my blinds to be fixed as they are the old kind and kept breaking off, they said they would order new ones as to avoid this problem for future tena... read more

Megan D. 

on Yelp

8 years ago

Very disappointed in this company since they took over. I've been in my particular building for years and was quite happy. Now I am not. I've always rented and I've never had a worse experience. They have ignored multiple requests to fix damage to the ceiling and light fixtures due to renovations above me. Their renovation practices could have seriously injured my son or I if we were home. They have ignored multiple requests to fix damage after plumbing repairs (their fix was to fill the hole with foam inadequately and debr... read more