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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called and asked them to quit my service and they continued then billed me 2K!! WTH!?
Business response:
Thank you for letting us know about this issue, Robert . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
The representative from Colorado told me that she can’t check if the tens machine is covered by my PPO insurance. She offered instead to rent the machine fo$25 / month for ten months and I pay $250 if I want to keep it.😩
Business response:
Hello Jasmin , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Pushed through and kept up on things while communicating with me
Business response:
Thank you so much for your positive feedback, Carri . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
billing was nightmare got bill nobody can seem explain why pre authorization was submitted originnally
Business response:
James , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
I have called twice and to date I have not received my unit and in severe pain and my PT therapist has a loaner that she uses when she comes to do therapy (I am confined to the house) and has to take it with her when she finishes each time
Business response:
Thank you for letting us know about this issue, Vanessa . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
Pleasant experience so far..have not received product yet.
Business response:
Thank you so much for your positive feedback, Frances . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Ethics are very poor. Feedback from your reps is atrocious. I have paid near 900 for a 300 dollar device that appears your organization i is pleased with. Hopefully you all will reply soon so I can pursue with evidence of fraudulent practices with bcbs
Business response:
Paul , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
I received a call a few day ago asking for a machine back from my knee surgery 2 yrs ago or so, and was told that my insurance is no longer covering it. I asked what kind of machine is it, I got I machine that sent to you after your surgery. I responded I never received a machine after my knee surgery.
Business response:
Hello Richard , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Well these Tens units get dropped a lot. I dropped mine the first day and now you can’t even read the screen. I’ve had a tens unit before and why you put these screens on them? I have no clue? Because your constantly dropping them.
Business response:
Thank you for providing your feedback and letting us know about this issue, Lisa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.