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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What was supposed to be a 30 day escrow for the sale of my parents home turned out to be a 2.5 month nightmare, all because of the negligence, incompetence, and lack of sense of urgency from this company. STAY AWAY!!!
My husband and I bought our home back in October 2022, we’ve had nothing but issues with the home & 21st Mortgage. Once your account accidentally bounces back when you’re literally $10 short in the bank account they automatically freeze any options to pay online and 21st mortgage makes it near impossible to make your payments after that. I have been threatened by them on multiple occasions, but yet they are unwilling to work with their customers at all. They harass you with multiple phone calls throughout the day starting at... read more
Business response:
Russell, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
If I can give them a zero I would. They have the worst and disrespectful staff. Kaleb and Mathew manager disrespected and belittle me. Mathew called me immature, said I packed of comprehension and told me I don’t work by choice. The worst mortgage company ever!
I would give them a zero if I could. Worst bank I’ve ever worked with. Literally told me that it was okay for their employee to treat me like dirt and didn’t want to help me at all with my payment that THEY messed up! As soon as I can get my mortgage paid off with them, I will NEVER use them again!
Business response:
Clarisa, our goal is to provide the best in customer service and for everyone to be treated with respect. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you feel we have not met this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
They are intinidating and threating forclosure on a home that is less than 20 days deliquent. They wont offer solutions other than pay us or lose your home. I contacted the comsumer finance protection bureau at consumerfinance .gov and filed a complaint. I suggest others do also.
Business response:
Brian, we apologize you felt our service was anything less than outstanding. Our Financial Counselor’s goal is to assist customers and help restore their accounts to good standing. We would appreciate the opportunity to better understand your experience and resolve any of your concerns. Please contact us at *************
Easy application and approval process but THEN you have to deal with the disgusting customer service and highly unprofessional ways they go about things. I definitely would not recommend 21st to anyone. Unfortunately I didn't do my research thoroughly.
I have to 100% agree with the people in these reviews. Easy to get a loan, very hard to get out of. I called and had them send me a payoff for my loan to payoff. set it up, sent the payoff. between the time it was sent and the time the cashed the check the payoff went up 4 times. i have 4 payoff letters all with, new amounts, adding interest, adding my escrow into it. In order to get this account paid, i had to send money 2x after, an additional 4k more than the original payoff. Worst part is that it was within the timeline.... read more
Business response:
Kenneth, our goal is to provide the best in customer service and for everyone to be treated with respect. We regret that you feel we have not met this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at ************.
When we lost our income due to my husband's company he worked for closing unexpectedly we explained our situation and why we were late on payments and did everything we could to pay our mortgage borrowing money from family and selling a vehicle. They called every single day and harass you ask you the same questions you answered the day before. They have no understanding of hard situations or respect. WORST CUSTOMER SERVICE!! It seems we got a loan with the mafia. If they could they would physically abuse you they already kno... read more
Business response:
Sarah, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
If I could give this company less than 1 star I would. Do NOT waste your time with this mortgage company. They will call you multiple times a day to harass you about confirming a payment. The customer service is horrible!
Business response:
Kayla, we are sorry your experience did not meet your expectations. We would like to know more about your experience. Please call us at 800-955-0021 at your earliest convenience.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,257 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open at 8:00 a.m.