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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If i could give them 0 stars i would i spoke with Lyndsey K. manager and Ryan in regards to a payment i was making and none of them were wanting to take my payment they were very degrading to me and gave made it impossible to take my payment over the phone and online (they put a lock on my account)
Business response:
Kaitlynn, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
Their customer service was horrible. I was calling them to have them help me switch my bank account information for auto pay. they told me i couldnt do it online i had to do it over the phone with them. That was a lie i could have done it easily online and not had the other issues. Then they told me i had to have in writing they had permission to switch the account info so i sent that in the email and they never called me to tell me that wasnt good enough they just replied to my email, but i am not a person that uses email f... read more
Business response:
Marla, we are sorry to hear about the confusion and frustration you experienced. We do offer a webpay option on the website, but unfortunately, you are unable to update autodraft information online. You are correct that there are blank forms available online and we are sorry that we did not communicate that from the beginning. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
If I could give this mortgage company 0 stars I would. Rudest company I have ever had to deal with! DO NOT RECOMMEND BUYING A HOME THROUGH THEM THEY THREATEN YOU AFTER BEING A FEW DAYS LATE DUE TO ME BEING LAID OFF WHILE HIGH RISK PREGNANCY & my husband just starting a new job! only owing PART of our mortgage because I couldn't pay the remainder! TELLING ME ITS NOT ACCEPTABLE & they expect a payment that day! It was either food on the table for my family or mortgage & MY FAMILY HAS TO EAT. WORST COMPANY EVER!!!!!!! HEARTLESS... read more
Business response:
Aaron, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
I have a loan through 21st. I'm selling my home. My buyers were already pre-approved through 21st to buy a brand new home in the same community my home is in. Have their down payment and approved to close. Buyers change their mind and want to buy my home instead because it has an extra bedroom, larger, and $5k cheaper. All of a sudden, 21st is giving my buyer a hard time about their income documentation. Turns out Clayton Homes and 21st mortgage is owned by the same company. Hmmm....
Business response:
Lisa, we cannot comment on another consumer's application, however, we can assure you that all of our loan applications are subject to the same underwriting guidelines based on the information stated on the application. The type of collateral does not have any impact on income verification. Please contact Customer Service at 1-800-955-0021 if you would like to discuss this further.
This company HARASSES BY INTIMIDATION and OTHER tactics. Please do your homework before doing business with them. Putting you on hold. Transferring to supervisors. Supervisors wanting to know why your payment is late. Multiple Emails regarding same topic. They are very RUDE!! Just a month behind on a payment? They drag us through the mud! Will not work with us. Even though federal law says payments have to be late 120 days before a company can foreclose. Offered to overnight a payment because they wouldn't take my payment by... read more
Business response:
Debbie, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
DONT DO BUSINESS WITH THESE PEOPLE ! Trying to get a loan for a new house, after getting approved we sent in everything they told us they needed. The Rude woman we are dealing with never let us know she wanted more! When we found out it's to late , they ran our credit again. Approved again. This time we really watched hard and gave them everything but our first born. All the green check marks were lit, we are good? Nope ! We find out today they are saying our paperwork expired again and without our knowledge they ran our cre... read more
Business response:
Gregory, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the process did not meet this standard. Because applicants' borrowing needs often change during the application process, we frequently do consider applications near our minimum loan threshold. If you would like to discuss this in more detail, please contact our Customer Se... read more
This company harasses us every month if our mortgage isn't paid by the 5th. Our grace period is the 17th of each month. We filed an insurance claim on our home through the insurance provided by the company and they only distributed half of the check and won't give us the other half until our May payment is completed. Which isn't late until the 17th. We have already had the work done and we have people to pay with the insurance check they won't give!
Business response:
Jessica, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes arise. We regret that you felt our interactions were anything but positive. Regarding the insurance claim, if you will provide the contractor's invoice, we can review it to disburse the final invoice regardless of your account status. We would appreciate the opportunity to better understand your experience and resolve any of your concerns. Please contact us at 800-955-0021.
Poor customer service including condescending speech and rude tone with frequent interruptions. It was difficult to offer any explanation of my circumstances. Absolutely no compassion, concern, or desire to listen or consider alternatives.
Business response:
Leslie, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We regret that you felt your experience did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our customer service department at 800-955-0021.
They are the WORST I have conduct real estate closings for 20 plus years and have NEVER had such harassment towards my client who has a loan from them. Supervisor Danny and his fellow co workers Juan and Felipe in the payoff department deny our request and held our closing of his mobile home for not making the last payment which was being included in the payoff. THEY MUST BE HELD ACCOUNTABLE FOR LACK OF PROFESSIONALISM AND KNOWLEDGE. I want the CEO/Founder of 21st Mortgage Corporation to get rid of these uneducated workers w... read more
Business response:
Alfonso, unfortunately we cannot comment on your situation without more information. Please contact our customer service department at 800-955-0021 to discuss.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,256 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is open now. It will close at 9:00 p.m.