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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible costumer services, always tried to get in troubles with your home insurance, trying to get more money from alleging lack of coverage, they do not accept proof of coverage that show that you have the coverage required all the time and with not lapses, and they threaten you with reporting to the credit bureau . I invite all clients from this company to be in contact with me if you want sing a letter again this company.
We bought a mobile home from this mortgage company. We bought it in the winter so was no problems. When it got warmer the mold started, appearing on the walls and under the kitchen sink. I called them to come out and fix it or get another house. They said you signed a paper that it was as is. But the thing was I didn't know how bad the mode was until it started making us sick. My husband was so sick they didn't if he would make it. He had 3 infections, one from the mode. They should never sold this house. It also bad floors.... read more
So far deal with this company has be a nightmare. Run as fast as you can away from them.
Business response:
Susan, we are sorry your experience did not meet your expectations. However, we are not able to comment on your particular issue without additional details. We would like to know more about your experience. Please call us at ************at your earliest convenience.
Absolutely terrible company that does not want to work with you
Business response:
Michael, our goal is to provide the best in customer service. We regret that you feel we have not met this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
What was supposed to be a 30 day escrow for the sale of my parents home turned out to be a 2.5 month nightmare, all because of the negligence, incompetence, and lack of sense of urgency from this company. STAY AWAY!!!
My husband and I bought our home back in October 2022, we’ve had nothing but issues with the home & 21st Mortgage. Once your account accidentally bounces back when you’re literally $10 short in the bank account they automatically freeze any options to pay online and 21st mortgage makes it near impossible to make your payments after that. I have been threatened by them on multiple occasions, but yet they are unwilling to work with their customers at all. They harass you with multiple phone calls throughout the day starting at... read more
Business response:
Russell, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
If I can give them a zero I would. They have the worst and disrespectful staff. Kaleb and Mathew manager disrespected and belittle me. Mathew called me immature, said I packed of comprehension and told me I don’t work by choice. The worst mortgage company ever!
I would give them a zero if I could. Worst bank I’ve ever worked with. Literally told me that it was okay for their employee to treat me like dirt and didn’t want to help me at all with my payment that THEY messed up! As soon as I can get my mortgage paid off with them, I will NEVER use them again!
Business response:
Clarisa, our goal is to provide the best in customer service and for everyone to be treated with respect. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you feel we have not met this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
They are intinidating and threating forclosure on a home that is less than 20 days deliquent. They wont offer solutions other than pay us or lose your home. I contacted the comsumer finance protection bureau at consumerfinance .gov and filed a complaint. I suggest others do also.
Business response:
Brian, we apologize you felt our service was anything less than outstanding. Our Financial Counselor’s goal is to assist customers and help restore their accounts to good standing. We would appreciate the opportunity to better understand your experience and resolve any of your concerns. Please contact us at *************
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.