21st Mortgage Corporation

Lisa M 

on BBB

2 years ago

21st bought out First Bank and when I called to get terms of the new bank and make payment they were super rude I personally spoke with a Kristina *****and her manager and both were super rude! 

Colleen L 

on BBB

2 years ago

RUN!! You do not want to use this lender. I have had nothing but headaches since I started my mortgage. Most recently, I called to change my payment date from the 1st to the 15th. I was told that the change would be made if I paid a $337.85 interest payment, I did. The FULL mortgage payment was still deducted from my account at the 1st of the month. My bank account was short by about $100, so I was charged a $50 overdraft fee. Upon calling 21st Mortgage I was informed that I had to get a bank statement and send it to them, t... read more

Dre B 

on BBB

2 years ago

Please don't go by the 5-star ratings they ask me and others to give them due to all the complaints they have. Look at the closed and open complaints; this is really who they are. This is why they are back to back 

Thereâ??s P 

on BBB

2 years ago

Please don't go by the 5-star ratings they ask me and others to give them due to all the complaints they have. Look at the closed and open complaints; this is really who they are. This is why they are back to back 

Jeffery L 

on BBB

2 years ago

Amber ****** and Mackenzie are the first representatives I have spoken to in over a year that showed real customer service skills. I have had many dealings with Isiah and countless others who have been 0 help to me for my issues. We signed in April 2021. Our place was a foreclosure so we purchased from 21st mortgage that came with a 90 day homebuyer warranty. I contacted 21st with 3 issues within that time frame to which 2 issues got addressed leaving one issue to date that has still not been addressed. Our front wall and fl... read more

Jody B 

on BBB

2 years ago

Our home was vandalized to the point it was almost condemned! Meth makers came in while we was outta town made meth in our home took all copper and we have paid our mortgage and insurance consistently and first claim we never ever received what was supposed to be and we stayed homeless over a yr to even get help ok with another unfortunate situation a tree fell upon home, we still have not received the money from it. Luckily it didn't do too much damage. However, we had to pay so much outta pocket buying motels hotels and or... read more

Tonya A 

on BBB

2 years ago

Awful customer service!! No Interest in helping you with anything 

Sherri R 

on BBB

3 years ago

21st was good to start. The process of getting the loan was easy. The issues only started after the paperwork was signed. We signed the paperwork but the home was delayed in set up. 21st wanted us to make a payment on a house we didn't even have completely in our possession as a liveable home. Once we got passed that issue of course it set off a downward spiral of domino effect of payments not being due when they say they should. They wanted the 1st I requested the 15th. Every month we pay by 15th on their every 4 week agree... read more

Melvira S 

on BBB

3 years ago

The damage that the property has is now making everyone in the home sick, the flooding has caused black mold to eat through floors, all walls,floors and molding are consumed by mold. Black. Why is 21st Mortgage Corporation not helping?. Weve just recently been inspected and they say it's in habitable. So what are we supposed to do