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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is just OK to start a loan with but once they get papers signed the ONLY thing they want to hear from you about is your payment. I have NEVER been late on a payment to them since 2019. But I am now struggling because lot rent was raise $200/mo. I got a late notice on my lot rent so called 21st Mortgage to see if I could move the next payment to the end of the loan and they REFUSE because I am late on lot rent. ASSININE way to do business on a customer who has NEVER been late on a payment before. You dont care ab... read more
Business response:
Kathi, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
My wife and I have paid on time for over a year, she had replacement knee surgery and we were low on funds so auto draft tried 2 times to take payment which wasn't there, we are now having to money gram payment each month and instead of 300 bi weekly we chose full amount of 610 our pay schedule doesn't fall exactly on 1st so we will pay late fees when we make the months payment, the problem is that 21st has no sympathy for for someone trying to pay but instead relentlessly wants money now and when are you going to pay attitu... read more
They are very rude and unprofessional and will contact you multiple times a day god forbid you to lose your job. Harassing people advise them I'm looking to sell my place so I will be able to get out of this mortgage. Fair warning if you have to do a loan with these people please try using another company. There always changing people to contact you had a lady asked me personal questions about how much disability money I get for my autistic child. Also, advise them I don't work right now to take care of my daughter full time... read more
Business response:
Nicole, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
21sr mortgage counselor change each week not there help at all lying need be sued way they treat customers especially so called manager he just disrespecting you. Say mortgage due what do with paycheck. Not satisfied at all they have been so rude maybe one that's responded don't know what mortgage counselor are saying to customers but let say this where is money going at end of year only apply 10 payments to your tax documents and only send 10 insurance payments to tax office I like know where other money going. They are not... read more
Business response:
Anna, we are sorry your experience did not meet your expectations. However, we are not able to comment on your particular issue without additional details. We would like to know more about your experience. Please call us at 800-955-0021 at your earliest convenience.
Never use the insurance that offer I did I have leaks in my roof and black mold growing on ceiling and I have small kids they refuse to cover it said they are not liable then what do the insurance cover what I'm asking
Ok, first off for every review I have read. 21st uses the same response to every single one. Do you just copy and paste your response. My story is similar but my mortgage was bought by this horrible company. So I had no choice in the matter. Long story short, my due date is on the 15th of every month. With my original company I had until the 30th to pay without being charged. In the memo I received from this company, it stated that nothing would change from my original loan. Well, come to find out that they do not have a gra... read more
Business response:
Jody, thank you for your feedback. We encourage all customers to contact us directly to discuss their account or specific concerns. When responding to concerns expressed in an online review, since at times our customers' expressed concerns are similar, our response is correspondingly similar. That being said, we do want to hear from you. If our customers ever have difficulties that might lead to delayed payments, we encourage them to reach out to their Financial Counselor and discuss those challenges. Our team will always tr... read more
It's looking to finance a manufactured home stay completely away from 21st mortgage they are crooks they lie. We were finalizing our mortgage ********* f. said we would get an extension because of their lack of communication and keeping on the project on hand instead after 40 days they redid the approval just so they could get 2% more interest out of us and at this time we were too far into it to start process all over. They will get you every time and their crooked lawyers and President and vice President you standard comme... read more
Business response:
David, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the process did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
A the seller of a Modular Home I found that this Moortage company had no desire to efficiently manage the process of closing out my loan with Triad Finincial Services or myself. They made no effort to work directly with me and forced me to acquire corrections for small issues and caused me to need to accquire 3 different payoff documents which overall caust me 5 days worth of interest added to the payoff amount. Also they made no effort to use my direct deposit information to forward the remaining funds and I am waition now ... read more
Business response:
Jerry, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the process did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
If i could give them 0 stars i would i spoke with Lyndsey Kayleigh Lindsay manager and Ryan in regards to a payment i was making and none of them were wanting to take my payment they were very degrading to me and gave made it impossible to take my payment over the phone and online (they put a lock on my account)
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,257 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.