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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My family recently sold our home. We applied for a loan to buy a mobile home that was only 75,000. We added the down payment of 7,500. My father and I were on the loan. He gets his social security and workers compensation. He's been getting it since 1979. Christine ******* Camilla ******* we're the ones who was helping us. I took a leave of absence from work to help my family during this difficult time. My father sent has sent in all the documentation regarding his worker's compensation. He even had his case worker speak to ... read more
Business response:
Rachel, unfortunately we cannot comment online regarding your specific situation however we would welcome the opportunity to discuss the application with you in more detail. Please call our Customer Service Department at 800-955-0021 ext 2900.
Due to inflation and rising costs of living, and my hours being cut by a third, we have been late on our payments for a few months, but we always end up paying, were never even two months behind, the problem is when we make a payment online at takes several days to process it, my solution was to mail in our payments rather than do the electronic thing, we are a month behind now because by the time the last payment processed, other bills from creditors came out and the result was our account being over drafted by 1000 dollars... read more
Business response:
Zachary, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please call us at 800-955-0021, so we can understand how to better serve you and others.
I think they are money gouging crooks. I have a summons to pay my delinquent bill and I want to pay I have a total of $3003 I owe but when I call to try to pay they dnt want my money they don't give me options or any help. I kno I'm not perfect and I sometimes I can't answer their calls because of work. At times I'm so broke I can't afford my own phone bill. I just owe $5000 left on the house and now they want to let my house go into foreclosure. All this time I have struggled to make payments on this house I gave b all my l... read more
Business response:
Justin T, unfortunately we cannot comment online regarding your specific situation however we would welcome the opportunity to discuss the account with you in more detail. Please call our Customer Service Department at 800-955-0021 ext 2900
I got a paper from the tax office stating my taxes hasn't been paid September 2021, got a letter in mail March 2022 stating I owe 500+ for interest and taxes, I paid 204.50 on bill, but after talking to my finance the bank was suppose to pay the taxes. When talking to the bank after a week of trying to figure out what happen, the gave the tax the wrong account number that's why taxes wasn't paid. I asked them to refund me the 204.50 I paid that I shouldn't have because it was their fault. They are telling me they can't give ... read more
Business response:
Priscilla, we apologize for the frustration and confusion. Your account has been reviewed and a refund is in process. We apologize again for the confusion. Please contact Customer Service at 1800-955-0021 ext 2900 if you would like to discuss the situation further.
Try to get a payment when it's not even a month late,Then they want you to send it a certain way, I'm getting a hold of the president of this company.
HORRIBLE CUSTOMER SERVICE!!! I received an email about us being behind on the mortgage. so I called to see how much I was behind, and get the address to send my insurance checks. Which I normally do, I have not had a problem until today. they let me know that there were 2 occasions in which we went past 2 months. I did let the gentleman know that we did get locked out of our MoneyGram, I then asked dates for the last payment and the amount. I let him know that I would call my husband after we got off the phone so I can see w... read more
Business response:
Haley, we apologize you felt our service was anything less than outstanding. Our Financial Counselor's goal is to assist customers and help restore their account to good standing. We expect every conversation to be mutually respectful and professional. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021.
Zero Rating; Rude, Not forthcoming with Information. It's a crock the responses that 21st Mortgage is giving, i.e. "they are sorry", "feel free to call"! Those words are empty, you are not helping the people who are seeking help. My Dad was put in the nursing home of May 2021. We made his last mortgage payment on his mobile home in June of 2021, due to his money being controlled by the nursing home. I started receiving correspondence within a month notifying us of the delinquency, as well as phone calls. Upfront I told 21st ... read more
Business response:
Angela, we are sorry to hear about your dad's health. Unfortunately, we cannot locate his account without more information. We'd like to investigate this further, so we can check on the status. Please call our Customer Service department at 800.955.0021 x2900 and ask to speak to a supervisor.
My wife was trying to sell her home. We had to move due to her job being outsourced and could not afford the payment. We had a buyer right away. The process made it all the way to closing, but 21st Mortgage would not release the home to be sold. She attempted to contact the rep several times by email and never got a response. We called on speaker phone and they stated they have not spoken with her in months. The house was going to be sold 10,000 over asking price, so it would have paid off the mortgage and any fees that accu... read more
Business response:
Ty ******* we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for any conversation to be courteous, professional, and mutually respectful. We regret that you felt the conversation did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our customer service department at 800-955-0021.
I think its some type of racist mess because my house payment was due dec 15th so I had a payment arrangement for dec 24th so on jan 1st bno money had come out of my account I called and got Skyler and he transferred my call to some young lady lit in to me about how the check by phone works so my wife heard her dissing me and she grabbed the phone so they were back and forth until I got the phone back and ended the call.5 days latter Schyler called me and told me that I needed to go to Wal-Mart and get a money gram for my pa... read more
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,257 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.