21st Mortgage Corporation

Richard W 

on BBB

4 years ago

21st mortgage accepted our application for a loan on a new mobile home. They quoted for a 17 year loan at 8+ % with a 10% deposit. We had to wait for the home to be built and after several months the build date was getting close. At this point 21st mortgage notified us that they needed a new application due to time lapse. We didn't see why this was necessary but went ahead with the new application. This time we were refused! 21stM said that our credit score was too low/there were "delinquencies" on our credit report and th... read more

Marcy S 

on BBB

4 years ago

Horrible customer service. They expect the mortgage to be paid the first of the month otherwise you are delinquent. They will bombard you with treating email phone calls from multiple representatives. It's nerve breaking. Please make yourself a favor and DO NOT use them. Never again !!!!!!!! It's more like owing a collector. 

MM 

on BBB

4 years ago

This is the worst Mortgage company to have. They refuse to except your payments and feel it is their business to question you about your personal life. The staff will lie about their name as well as threaten and harass you. 

Donald B 

on BBB

4 years ago

I don't see how this company has an A+ rating. For years I was never late on my mortgage. I signed up to have the payment automatically withdrawn every month purposely so not to be late. Then, there was a glitch and my bank didn't make a payment for a few payments. I had no idea because in my mind the payments were automatically allotted out. By the time I had noticed, I was 3 payments behind. Ok, no problem. I changed banks, because I was furious made behind on my mortgage. I figured I'll pay the 3 months, catch back up, an... read more

Peter G 

on BBB

4 years ago

21st Century is a horrible place to work with. I made it through covid with no income and used years of savings to keep up with all my bills, including 21st century. I needed a couple of months of leeway to at least have emergency fund of five or six hundred dollars back in my savings so I decided to call 21st century and get a deferment. Kaylee, the lady who helped me on the phone was rude, not understanding, and a real pain in the ****. Her favorite sentence was telling me that 21st century does not have to help anyone get... read more

Kayla D 

on BBB

4 years ago

Two stars is generous. Rude people. Unhelpful. We've been harassed by Allison then had our account locked from making online or automated phone payments for 90 days due to USPS losing our check. I did a stop payment and sent a new check overnight via FedEx to satisfy the June payment. The old check randomly showed up and they tried to cash it. There was a stop payment because USPS told me that was the best option since the package was lost and now we can't use automated payment. Fine, so I called June 18, 2021 to make a part... read more

CB B 

on BBB

4 years ago

If I could leave 0 stars I would. I am currently selling my home. It's been 4 months of maintaining 2 home payments. Welhether or not the sales office at the community is being straight with me or intentionally dragging their feet is irrelevant to 21st. I am, however, late on this months payment, less than 30 days late. I spoke to them today and the "manager" asked some very intrusive questions and got rude with me when I felt she was prying too far. Before she hung up on me she said, "well, the home is vacant, we can just r... read more

Jessica F 

on BBB

4 years ago

This is the absolute rudest company I've ever dealt with. Most if the time I'm left in tears. Payment was due June 7th. Late fee doesn't even apply until the 16th. They called with their normal harassing tactics today June 11th. Stating We have avoided there calls since the 7th. Are you kidding me. 4 days late. Which late fees don't even start for another week. And then of course when I said we'd pay on the 24th it was extreme rudeness and transferring to a supervisor. They always treat you like your in foreclosure. June 7th... read more

C.O. 

on BBB

4 years ago

(000000) STAR I am the seller of a mobile. The buyer comes with a 21st mortgage loan. This financing company wants me to give them the signed title and they won't give me the money, they say they will send it to me later by mail. For me they are a scam, in the United States there is no transaction without money. If they want my title signed, they have to pay at that time and not send a payment by mail later.