This profile has been claimed by the business owner or representative.
21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ok, first off for every review I have read. 21st uses the same response to every single one. Do you just copy and paste your response. My story is similar but my mortgage was bought by this horrible company. So I had no choice in the matter. Long story short, my due date is on the 15th of every month. With my original company I had until the 30th to pay without being charged. In the memo I received from this company, it stated that nothing would change from my original loan. Well, come to find out that they do not have a gra... read more
Business response:
Jody, thank you for your feedback. We encourage all customers to contact us directly to discuss their account or specific concerns. When responding to concerns expressed in an online review, since at times our customers' expressed concerns are similar, our response is correspondingly similar. That being said, we do want to hear from you. If our customers ever have difficulties that might lead to delayed payments, we encourage them to reach out to their Financial Counselor and discuss those challenges. Our team will always tr... read more
It's looking to finance a manufactured home stay completely away from 21st mortgage they are crooks they lie. We were finalizing our mortgage ********* f. said we would get an extension because of their lack of communication and keeping on the project on hand instead after 40 days they redid the approval just so they could get 2% more interest out of us and at this time we were too far into it to start process all over. They will get you every time and their crooked lawyers and President and vice President you standard comme... read more
Business response:
David, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the process did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
A the seller of a Modular Home I found that this Moortage company had no desire to efficiently manage the process of closing out my loan with Triad Finincial Services or myself. They made no effort to work directly with me and forced me to acquire corrections for small issues and caused me to need to accquire 3 different payoff documents which overall caust me 5 days worth of interest added to the payoff amount. Also they made no effort to use my direct deposit information to forward the remaining funds and I am waition now ... read more
Business response:
Jerry, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the process did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
If i could give them 0 stars i would i spoke with Lyndsey Kayleigh Lindsay manager and Ryan in regards to a payment i was making and none of them were wanting to take my payment they were very degrading to me and gave made it impossible to take my payment over the phone and online (they put a lock on my account)
If i could give them 0 stars i would i spoke with Lyndsey K. manager and Ryan in regards to a payment i was making and none of them were wanting to take my payment they were very degrading to me and gave made it impossible to take my payment over the phone and online (they put a lock on my account)
Business response:
Kaitlynn, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
Their customer service was horrible. I was calling them to have them help me switch my bank account information for auto pay. they told me i couldnt do it online i had to do it over the phone with them. That was a lie i could have done it easily online and not had the other issues. Then they told me i had to have in writing they had permission to switch the account info so i sent that in the email and they never called me to tell me that wasnt good enough they just replied to my email, but i am not a person that uses email f... read more
Business response:
Marla, we are sorry to hear about the confusion and frustration you experienced. We do offer a webpay option on the website, but unfortunately, you are unable to update autodraft information online. You are correct that there are blank forms available online and we are sorry that we did not communicate that from the beginning. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
If I could give this mortgage company 0 stars I would. Rudest company I have ever had to deal with! DO NOT RECOMMEND BUYING A HOME THROUGH THEM THEY THREATEN YOU AFTER BEING A FEW DAYS LATE DUE TO ME BEING LAID OFF WHILE HIGH RISK PREGNANCY & my husband just starting a new job! only owing PART of our mortgage because I couldn't pay the remainder! TELLING ME ITS NOT ACCEPTABLE & they expect a payment that day! It was either food on the table for my family or mortgage & MY FAMILY HAS TO EAT. WORST COMPANY EVER!!!!!!! HEARTLESS... read more
Business response:
Aaron, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at XXX-XXX-XXXX.
I have a loan through 21st. I'm selling my home. My buyers were already pre-approved through 21st to buy a brand new home in the same community my home is in. Have their down payment and approved to close. Buyers change their mind and want to buy my home instead because it has an extra bedroom, larger, and $5k cheaper. All of a sudden, 21st is giving my buyer a hard time about their income documentation. Turns out Clayton Homes and 21st mortgage is owned by the same company. Hmmm....
Business response:
Lisa, we cannot comment on another consumer's application, however, we can assure you that all of our loan applications are subject to the same underwriting guidelines based on the information stated on the application. The type of collateral does not have any impact on income verification. Please contact Customer Service at 1-800-955-0021 if you would like to discuss this further.
This company HARASSES BY INTIMIDATION and OTHER tactics. Please do your homework before doing business with them. Putting you on hold. Transferring to supervisors. Supervisors wanting to know why your payment is late. Multiple Emails regarding same topic. They are very RUDE!! Just a month behind on a payment? They drag us through the mud! Will not work with us. Even though federal law says payments have to be late 120 days before a company can foreclose. Offered to overnight a payment because they wouldn't take my payment by... read more
Business response:
Debbie, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.