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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do not like their customers they will not work with their customers and they take money out of your account without your permission when it's not automatic As far as I'm concerned there are big bunch of scammers that hate customers
Business response:
Willie, thank you for your feedback. We can assure you funds are never drafted from a customer's account without authorization. We would be happy to send you a detailed payment history and review your account history, please contact us at 800-955-0021 ext 2900 to discuss in further detail.
0 stars would be my actual rating if I could! 21st has some of the WORST people working there that I've ever dealt with, rude and harassing are an understatement. Do not do business here unless you like being called twice a day and emailed twice a day if your late on a payment just to be threatened with foreclosure. I've been told by Madeline that I should sell my belongings to come up with a payment, she also advised I beg friends and family for the money. The company I worked for closed their doors and almost immediately a... read more
Business response:
Jason, we are sorry to hear about your recent change in employment and health issues. Our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service.
I am a licensed Realtor and have been in business for over 5 years. 21st mortgage is by far the worst lender I've ever dealt with. Refusal to stand by their word. No one there has any idea what anyone else there is doing. No departments communicate with each other. Rudeness and unprofessionalism are just the icing on the cake.
Business response:
Dana, thank you for your feedback. Many of our processes are in place to protect our borrower. We are sorry you felt the lending process was less than ideal. We are committed to the highest level of customer service and strive for every conversation to be professional and courteous. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021.
If I could give zero stars I would. This has been a NIGHTMARE company to deal with. Agents are rude, harassing, and hateful. Where every penny of my hard earned money goes is none of their business. I can understand a question if you're a little late with a payment, however a full blown verbal assault and telling me to "grow up" was uncalled for. I am absolutely at my wit's end with this atrocious company. Tell everyone you know to find any other way possible to avoid doing business with this company.
Business response:
Samantha, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service. Please call us at 800-955-0021 ext. 2900, so we can understand how to better serve you and others.
21st mortgage accepted our application for a loan on a new mobile home. They quoted for a 17 year loan at 8+ % with a 10% deposit. We had to wait for the home to be built and after several months the build date was getting close. At this point 21st mortgage notified us that they needed a new application due to time lapse. We didn't see why this was necessary but went ahead with the new application. This time we were refused! 21stM said that our credit score was too low/there were "delinquencies" on our credit report and th... read more
Business response:
Richard, thank you for this feedback. We are sorry you felt your experience did not meet your expectations. All applications are subject to certain underwriting guidelines. You may call 800-955-0021 to speak to you Mortgage Loan Originator if you have additional details.
Horrible customer service. They expect the mortgage to be paid the first of the month otherwise you are delinquent. They will bombard you with treating email phone calls from multiple representatives. It's nerve breaking. Please make yourself a favor and DO NOT use them. Never again !!!!!!!! It's more like owing a collector.
Business response:
Marcy, we are sorry you feel your experience did not meet expectations. Regrettably, we are unable to identify an account under this name, but would appreciate the opportunity to better understand your situation. Please contact us at 800-955-0021 ext 2900.
This is the worst Mortgage company to have. They refuse to except your payments and feel it is their business to question you about your personal life. The staff will lie about their name as well as threaten and harass you.
Business response:
Misty, we apologize you felt our service was anything less than outstanding. Our Financial Counselors goal is to assist customers and help restore their account to good standing. We can assure you that none of our team members would falsely state their name and we expect every conversation to be mutually respectful and professional. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021 ext 2900.
I don't see how this company has an A+ rating. For years I was never late on my mortgage. I signed up to have the payment automatically withdrawn every month purposely so not to be late. Then, there was a glitch and my bank didn't make a payment for a few payments. I had no idea because in my mind the payments were automatically allotted out. By the time I had noticed, I was 3 payments behind. Ok, no problem. I changed banks, because I was furious made behind on my mortgage. I figured I'll pay the 3 months, catch back up, an... read more
Business response:
Donald, thank you for your feedback. We are sorry your experience with our company did not match your expectations. Our Financial Counselors ask questions about a borrower's financial condition but always do so in order to determine the best way to restore the borrower's account to good standing. Our team is committed to the highest level of customer service and we are here to address any concerns or questions that you may have. If you would like to discuss your account in more detail, please call us at 800-955-0021.
21st Century is a horrible place to work with. I made it through covid with no income and used years of savings to keep up with all my bills, including 21st century. I needed a couple of months of leeway to at least have emergency fund of five or six hundred dollars back in my savings so I decided to call 21st century and get a deferment. Kaylee, the lady who helped me on the phone was rude, not understanding, and a real pain in the ****. Her favorite sentence was telling me that 21st century does not have to help anyone get... read more
Business response:
Peter, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes arise. We regret that you felt our interactions were anything but positive. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021 ext 2900.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,256 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is open now. It will close at 9:00 p.m.