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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DONT DO BUSINESS WITH THESE PEOPLE ! Trying to get a loan for a new house, after getting approved we sent in everything they told us they needed. The Rude woman we are dealing with never let us know she wanted more! When we found out it's to late , they ran our credit again. Approved again. This time we really watched hard and gave them everything but our first born. All the green check marks were lit, we are good? Nope ! We find out today they are saying our paperwork expired again and without our knowledge they ran our cre... read more
Business response:
Gregory, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the process did not meet this standard. Because applicants' borrowing needs often change during the application process, we frequently do consider applications near our minimum loan threshold. If you would like to discuss this in more detail, please contact our Customer Se... read more
This company harasses us every month if our mortgage isn't paid by the 5th. Our grace period is the 17th of each month. We filed an insurance claim on our home through the insurance provided by the company and they only distributed half of the check and won't give us the other half until our May payment is completed. Which isn't late until the 17th. We have already had the work done and we have people to pay with the insurance check they won't give!
Business response:
Jessica, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes arise. We regret that you felt our interactions were anything but positive. Regarding the insurance claim, if you will provide the contractor's invoice, we can review it to disburse the final invoice regardless of your account status. We would appreciate the opportunity to better understand your experience and resolve any of your concerns. Please contact us at 800-955-0021.
Poor customer service including condescending speech and rude tone with frequent interruptions. It was difficult to offer any explanation of my circumstances. Absolutely no compassion, concern, or desire to listen or consider alternatives.
Business response:
Leslie, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We regret that you felt your experience did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our customer service department at 800-955-0021.
They are the WORST I have conduct real estate closings for 20 plus years and have NEVER had such harassment towards my client who has a loan from them. Supervisor Danny and his fellow co workers Juan and Felipe in the payoff department deny our request and held our closing of his mobile home for not making the last payment which was being included in the payoff. THEY MUST BE HELD ACCOUNTABLE FOR LACK OF PROFESSIONALISM AND KNOWLEDGE. I want the CEO/Founder of 21st Mortgage Corporation to get rid of these uneducated workers w... read more
Business response:
Alfonso, unfortunately we cannot comment on your situation without more information. Please contact our customer service department at 800-955-0021 to discuss.
My family recently sold our home. We applied for a loan to buy a mobile home that was only 75,000. We added the down payment of 7,500. My father and I were on the loan. He gets his social security and workers compensation. He's been getting it since 1979. Christine ******* Camilla ******* we're the ones who was helping us. I took a leave of absence from work to help my family during this difficult time. My father sent has sent in all the documentation regarding his worker's compensation. He even had his case worker speak to ... read more
Business response:
Rachel, unfortunately we cannot comment online regarding your specific situation however we would welcome the opportunity to discuss the application with you in more detail. Please call our Customer Service Department at 800-955-0021 ext 2900.
Due to inflation and rising costs of living, and my hours being cut by a third, we have been late on our payments for a few months, but we always end up paying, were never even two months behind, the problem is when we make a payment online at takes several days to process it, my solution was to mail in our payments rather than do the electronic thing, we are a month behind now because by the time the last payment processed, other bills from creditors came out and the result was our account being over drafted by 1000 dollars... read more
Business response:
Zachary, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please call us at 800-955-0021, so we can understand how to better serve you and others.
I think they are money gouging crooks. I have a summons to pay my delinquent bill and I want to pay I have a total of $3003 I owe but when I call to try to pay they dnt want my money they don't give me options or any help. I kno I'm not perfect and I sometimes I can't answer their calls because of work. At times I'm so broke I can't afford my own phone bill. I just owe $5000 left on the house and now they want to let my house go into foreclosure. All this time I have struggled to make payments on this house I gave b all my l... read more
Business response:
Justin T, unfortunately we cannot comment online regarding your specific situation however we would welcome the opportunity to discuss the account with you in more detail. Please call our Customer Service Department at 800-955-0021 ext 2900
I got a paper from the tax office stating my taxes hasn't been paid September 2021, got a letter in mail March 2022 stating I owe 500+ for interest and taxes, I paid 204.50 on bill, but after talking to my finance the bank was suppose to pay the taxes. When talking to the bank after a week of trying to figure out what happen, the gave the tax the wrong account number that's why taxes wasn't paid. I asked them to refund me the 204.50 I paid that I shouldn't have because it was their fault. They are telling me they can't give ... read more
Business response:
Priscilla, we apologize for the frustration and confusion. Your account has been reviewed and a refund is in process. We apologize again for the confusion. Please contact Customer Service at 1800-955-0021 ext 2900 if you would like to discuss the situation further.
Try to get a payment when it's not even a month late,Then they want you to send it a certain way, I'm getting a hold of the president of this company.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.