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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE CUSTOMER SERVICE!!! I received an email about us being behind on the mortgage. so I called to see how much I was behind, and get the address to send my insurance checks. Which I normally do, I have not had a problem until today. they let me know that there were 2 occasions in which we went past 2 months. I did let the gentleman know that we did get locked out of our MoneyGram, I then asked dates for the last payment and the amount. I let him know that I would call my husband after we got off the phone so I can see w... read more
Business response:
Haley, we apologize you felt our service was anything less than outstanding. Our Financial Counselor's goal is to assist customers and help restore their account to good standing. We expect every conversation to be mutually respectful and professional. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021.
Zero Rating; Rude, Not forthcoming with Information. It's a crock the responses that 21st Mortgage is giving, i.e. "they are sorry", "feel free to call"! Those words are empty, you are not helping the people who are seeking help. My Dad was put in the nursing home of May 2021. We made his last mortgage payment on his mobile home in June of 2021, due to his money being controlled by the nursing home. I started receiving correspondence within a month notifying us of the delinquency, as well as phone calls. Upfront I told 21st ... read more
Business response:
Angela, we are sorry to hear about your dad's health. Unfortunately, we cannot locate his account without more information. We'd like to investigate this further, so we can check on the status. Please call our Customer Service department at 800.955.0021 x2900 and ask to speak to a supervisor.
My wife was trying to sell her home. We had to move due to her job being outsourced and could not afford the payment. We had a buyer right away. The process made it all the way to closing, but 21st Mortgage would not release the home to be sold. She attempted to contact the rep several times by email and never got a response. We called on speaker phone and they stated they have not spoken with her in months. The house was going to be sold 10,000 over asking price, so it would have paid off the mortgage and any fees that accu... read more
Business response:
Ty ******* we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for any conversation to be courteous, professional, and mutually respectful. We regret that you felt the conversation did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our customer service department at 800-955-0021.
I think its some type of racist mess because my house payment was due dec 15th so I had a payment arrangement for dec 24th so on jan 1st bno money had come out of my account I called and got Skyler and he transferred my call to some young lady lit in to me about how the check by phone works so my wife heard her dissing me and she grabbed the phone so they were back and forth until I got the phone back and ended the call.5 days latter Schyler called me and told me that I needed to go to Wal-Mart and get a money gram for my pa... read more
Please please save yourself a ton of time and headaches. Do not , I repeat do not use this lender. They are EXTREMELY slow to process your loan. They really dont give a darn about you as a customer. They have an attitude like anything you call in about is not their problem. Just go with another lender if possible!
So tired of how long they take to process a payment. My bank account is literally tied up for a week because they take so long to process the payment. I can't even make an additional payment which I've been trying to do all week due to this. I've never had a company take so long.
if zero was a rating thats what they need. I have always made partial payments on my loan and every month they bash me on how I dont make my payments exactly as they expect. I am not behind on my payments or ever been and if my second payment is late add the late fee to my payment. Today i called to make my partial payment and was harased for over 20 minutes that my payment was not the full amount and i need to prioritize my finances better to make the full payment. I was treated horrible to the point i had to pass the phone... read more
Been with this company for about 6 years.... At first everything was fine and everything was good until a few years later I needed a little help with my payment since I knew I would be behind. Knowing if I got behind it would be very hard to get caught back up out of the whole. I had a death in the family I informed them my 19 yr old son had just died and asked if there was anything they could do to help so I don't get behind. Besides being extremely rude with me then proceeded to tell me no you signed a contract and the due... read more
Very bad mortgage company to deal with! Charging outrageous mortgage rates! Had a problem right from beginning of loan & now the sale date is December 16th. I was diagnosed with stage 4 breast cancer & they could care less. Merry Christmas to me!
Business response:
Jackie, we are very sorry to hear about your illness and wish for a speedy recovery. If you would like to discuss your experience in more detail please contact us at 800-95-0021 ext. 2900.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open on Monday at 8:00 a.m.