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8x8
About this business
Logs calls under different accounts . Serious bug that needs to be addressed.
1) The call quality is poor, even using a wired connection. 2) Had to fight login issues that required me to uninstall and reinstall several times.
-Ability to use it anywhere from browser, smartphone or desk phone - That is has an integration with Salesforce - Pricing
I am a systems engineer for an IT services company. I am in the office during the day, and speak with colleagues, customers, and vendors on the phone all day. Regular business is just that ... regular business. No hassles, no problems. But when a customer has an issue on Saturday, the call my phone number, and express surprise when I answer it... "I was expecting to leave voice mail!" They don't know that I'm down at my son's baseball game in another county, they just know that they needed me, and I picked up the phone. On S... read more
Person I rang couldn't hear me, complained that it was a bad line.
Here at Radius we offer customer support to over 100 different hospitals and imaging facilities. We take in an average of 125-175 support request per week with 6 support techs that work different shifts in addition to taking on multiple projects. As you can see the work load is quite heavy and 8x8 helps us manage it efficiently. The most convenient feature is the ability to create a meeting within the 8x8 app which allows us to IM one another and share our screen on the fly. We do a lot of collaboration within our department... read more
No one knows if I'm at work or at home or (theoretically) on a beach in Bora Bora.
8x8 has allowed my company to stay in touch with all of our employees and coworkers around the world. No matter if they are deep in South America the connection and quality of the call its never failed me or them. Without 8x8 my business would not be able to operate at its full potential. I recommend 8x8 to everyone I know either business friends or just family and relatives. It is easy to understand , use and enjoy. Thank you for your business and for making comunication , such a vital process in life, so easy, affordable a... read more
Biggest waste of time since I opened my business. 14 hours on phone support could not get the phones to work. I was told that the highest level of support would call me. Days went by with only calls of the same tier 1 level support. On top of that I had to pay for shipping back on phones that never worked.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 9:00 a.m.