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8x8
About this business
My customer calls get stuck on Salesforce sometimes through the 8x8 app and I have no way to retrieve them.
Business response:
Hi Corin. We're sorry to hear that you are having trouble with the app but not to worry as we'll be happy to help you. Please send us an email at social@8x8.com and we'll assist you from there. Thanks!
its broken... can't fix it... you haven't responded to my help ticket...
Business response:
Hello Jef. Please send us an email at social@8x8.com with your case number. We'll pull it up right away to make sure it is addressed. Thank you!
The SFDC integration constantly fails. It lags behind and often does not cooperate. Often times I just go ahead and dial manually and enter it into SFDC myself.
Business response:
Hello Ahma. For the past few days we have had a few hiccups with our Salesforce Integration. Our developers have been hard at work to not only address the issues at hand but help build the stability of the integration moving forward. We apologize for the inconvenience and thank you for your feedback.
Absolutely appalling customer service: Submitted a port request in Sept 2015, was initially advised it should take 1 - 2 weeks. After months of me chasing it up and getting no answers I was finally given a port date of 4th March. On the 4th our main number (the one displayed on our website) could not receive inbound calls, I contacted 8x8 and was told that its part of the port process and not to worry At 17:30 on the 4th I was advised that there had been an issue with the port and 8x8 had 'lost' our number. We didn't get ou... read more
Business response:
Thank you for your feedback, Craig. We sincerely apologize that this has not been addressed in a timely and productive fashion. We pride ourselves on offering quality support so it disappoints us greatly when we hear that this has not been met. To quickly turn this situation around for you, we will be having someone contact you in the next 24 hours to ensure that you are not only taken care of but that this is resolved to your satisfaction.
When the App was first installed into SalesForce it seemed to work fine. However in recent weeks it freezes SalesForce. A message appears at the bottom "waiting for 8x8". Also, red errors appear when changing screens.
Business response:
Thank you so much for your feedback, David. We are investigating the problems you reported and one of our product managers will be contacting you to discuss this further, if they haven't done so already.
Uninstalled and re-installed into SalesForce. Continue to get errors and it loads very slowly freezing SalesForce. Can someone please give me a call to troubleshoot. 559-869-4062.
Business response:
Hello David. We wanted to let you know we appreciated the phone conversation we had with you today and thank you for your patience as we look into this matter.
i am limited to the amount of tabs that i can have open at once to use this app. in 2016 that is stupid
Business response:
Hi Natali. We definitely understand how this limitation can be frustrating, but please know that we are working hard on addressing it. Your feedback and business is most important to us.
The concept of your product is wonderful. The execution falls short. Biggest problems are as follows: * You won't allow more than 5 tabs to be open at one time... this really slows down my workflow * The app often comes up with a list of possible leads when dialing out! Why??? I'm dialing out from an established lead, so why doesn't that lead name just automatically appear in the record? This is highly annoying and can really disrupt workflow. * The app randomly chokes so badly that it forces me to reboot my enti... read more
Business response:
Hello Mike. Your feedback has been forwarded to our Engineering team and they indicated they are currently in the process of working on fixes to the issues you discussed. Two are scheduled to be released in the very near future. Thank you for your feedback.
Worst customer service experience I ever had. I've called for weeks to get resolution on charges my sales rep lied about. Some guy named andrew said he would call back and never did. They also will Draft your card without permission and refuse to take it off the draft. Worst voip company to deal with. If your an insurance agent stay away!
Business response:
Thank you for bringing this to our attention. We apologize that you have not been assisted as promptly as we would like. Your concerns do matter to us and we would like to show you that. Please send us an email at social@8x8.com and we'll get you that resolution you seek.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.