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8x8
About this business
Lackluster support. Not very helpful. The few times I've created a ticket translated to we can't help you, call us instead. How helpful is that? What's the point of sending an email to support if the only response is call instead. Why not lets setup a time to discuss the issue further. Very disappointed so far with support.
Business response:
Hi David. We appreciate the feedback and we'll be more than delighted to setup a phone call for you at your convenience. Please send us an email at social@8x8.com with your account information. We'll take care of the rest.
8x8 has the absolute worst customer service I have ever dealt with. My experiences with them have been horrendous and more importantly, very time consuming. I spend more time trying to get information out of them than the savings are worth, then only to be told that they can't help me. They are receiving one star from me, only because that is the lowest I can give them.
Business response:
Ashleigh, your experience is contrary to what we want our customers to have and not the norm. Please send us an email at social@8x8.com so we can get more insight into your concerns and assist in rectifying.
Stay Clear at all costs. No support, over bills - asked for it to be dropped and lowered down to bare bones for remained of the 30 days in OCTOBER 15, 2015, does not cancel, they didn't do it, Billed again November 2, 2015, November 27 asked again to cancel, they didn't do it - and have confirmation email of pending cancel in 30 days of the date of email. December 2, 2015 billed again., cancel day passes on December 27, 2015 by the email, and oh wow guess what.... charged again January 2, 2016 Called in 2x, got cut off 2... read more
Stay away from this awful company - the service is terrible and their customer service is even worse! THEY AUTO RENEW YOUR CONTRACT WITHOUT TELLING YOU AND WILL CHARGE YOU FOR AN ENTIRE YEAR IF YOU WANT TO CANCEL! And they won't release your number! Avoid! Avoid!
Business response:
Laura, like most service companies, in order for us to manage cost and therefore provide the best pricing to our customers, we ask for a term commitment. 8x8’s service and renewal terms are outlined in our Terms and Conditions (T&C’s). To ensure customers are aware of their and 8x8’s obligations and commitments, at the time of order all customers are presented these T&C’s and asked to read and electronically accept them before the order can be processed and service initiated. Additionally the T&C’s are also available online ... read more
My experience with 8x8 is horrible. I wanted to cancel my account and when I tried they said I have a contract with them, and I said I never signed anything and they that's right but just by "using 8x8" you automatically agree to their terms which is a rolling 12 month contract. I was with them about 4 years an wanted to cancel on 1/4/16 and they said I owe 11 months of my monthly service hundreds of dollars very sleazy company I would AVOID!!!!
Business response:
8x8’s service and renewal terms are outlined in our Terms and Conditions (T&C’s). At the time of order you were presented these T&C’s and asked to read and electronically accept them before the order was processed and service initiated. This is a process that all customers must do when requesting new service. Additionally the T&C’s are also available online at 8x8.com for a customer’s future reference. With that being said, you were a customer for 4 years and we would like to learn more about what has happened recently tha... read more
The application should record call automatically instead of having to click "Done" once the call is complete. Plus if you have too many SF tabs open or navigate away from the tab where the call is being recorded you lose the activity. It seems like an unnecessary task since I have used a similar software to 8x8 where it automatically record talk time and dials.
Business response:
Greetings Greg and thank you for your review. We would like to gather some more information regarding the issues you are reporting in order to provide you with the proper support. An email has been sent to you. Please feel free to reply to it at your convenience.
Only reason I gave 1 star was because I had to. DO not use 8x8 terrible customer service, terrible phones. Do NOT USE. They are rude and do not do what they say. I was on hold numerous times with their technical and billing department and their phones don't even work. Kept hanging up on me and then when I finally get thru I have a rude representative who basically hung up on me. Do not use them.
Business response:
Thank you for reporting this, Christy. We take matters like this very seriously as customer service is something we care very much about. It is unacceptable that you are not getting the help you need. We would like to gather some more insight on your recent interactions and help you with any current issues you are facing. Please send us an email at social@8x8.com.
We had been using another Company to host our VOIP services for several years. Aside from the constant service outages, we could never get answers as to how long the service would be down, the technical help was useless and the phones that they sold us for the system we terrible and they refused to swap them. Their website was useless and impossible to navigate. On top of it all, the charges were extremely high and they kept trying to lock us in to long term Contracts to save only a few dollars!!! We switched to 8 X 8, ... read more
The app and phone system freeze and have issues often.
Business response:
Thank you for bringing this to our attention, Ryan. We sincerely apologize for any inconvenience this may have caused you. We would like to know more about these issues you mentioned, so please send us an email at social@8x8.com. Thanks again.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.