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8x8
About this business
results are inconsistent. sometimes the call appends to the correct account, sometimes it doesn't. sometimes it appends to the correct contact, sometimes it doesn't. sometimes it doesn't log the call at all. i must always keep a tab open in salesforce with my 8x8 call log report. I must open and edit EVERY SINGLE CALL that i place with 8x8. it is time consuming and frustrating.
Business response:
Thank you for your feedback, Freddie. We would like to dig deeper into these problems with you to find out the root causes and address them. If you could kindly send us an email at social@8x8.com, we would greatly appreciate it.
Your product might actually be the worst phone system I have ever used. Almost every call I have on this application either cuts out every 3rd or 4th word OR drops the call completely. It doesnt matter if I am calling on a land line, my cell via the 8x8 app or from a soft phone, I experience these issues across your platform.
Business response:
Hi Marc. We're so sorry for the inconvenience these issues have presented and we will love to help you resolve them as quickly as possible. Please send us an email at social@8x8.com.
This app frequently stops working. Either it will not place the call at all saying too many are open (even if it's just the one window), it will drop the call, or it will work on the receiver's end, but not on my end. It's always at least one or all of these problems, daily.
Business response:
Lisa, we're so sorry to hear that you have come across problems that have prevented you from taking full advantage of the app. We would love to help you get the best out of what it offers so please send us an email at social@8x8.com. We'll work through these issues with you.
The scrolling bar when selected the person called doesn't work, calls are logged under random people It won't log calls if you call from the account page, you have to go to the actual person It says that I can't use the app at times because there are 5 or more windows open, but sometimes there won't be that many windows open
Business response:
Hello Brandon. We very much appreciate your feedback. We would like to gather some more information on the issues you mentioned so we sent you an email. We look forward to hearing back from you.
the reps at 8x8 are not well trained. when you call in with a simple question, they can't help you, but several of the issues I have resolved myself.
Business response:
Hi Rhonda and thank you for your feedback. Our customers views matter most and we appreciate you bringing this to our attention. We'll take a close look at your recent interactions with our support staff to see how we can improve. In the meantime, if you need any assistance, I'll be delighted to personally help you. You can send me an email at joseph.castillo@8x8.com. Thanks again.
My calls do not log over 65 percent of the time and I am constantly getting errors and having to restart SF since the plugin can only accept 5 open tabs. Very dissapointed
Business response:
Thank you for your feedback, Katie. We definitely understand your frustration, but not to worry as we're here to help you. If you could please send us an email at social@8x8.com, we'll work with you to get the plugin functioning properly.
The customer service is the worst customer service I have ever experienced. 8x8 in general is the worst company I have ever dealt with.
Business response:
Hi Elisabeth, We pride ourselves on good customer service so to hear the opposite is definitely concerning and we want to get to the bottom of it so we can turn your experience around. Can you please send us an email with more information at social@8x8.com?
Dear 8x8, All achievements begin with an idea. Packet 8's innovations put those ideas in front. This impetus has empowered the momentum for success with all of your clients. Thank you for providing us with powerful and outstanding service. Your personal pride in your work is obvious…and never taken for granted. The quality you attain is an integral part of our success. You are a true asset not only to Triumph Property Management but to me as well. When others rush headlong into new undertakings, you remain mindful of the ... read more
This phone system is a Fucking joke. It cost a lot of money for our Tech person to come in and fix our server after the initial installation of what was needed to be put on there to use 8 x 8. If you cannot just put someone on "Hold" if you have an incoming call, hit the more button and then the park button. To get back to that person you then have to hit the 461 and of course the bit of time lag. Everything that you would normally do on an Avaya phone requires at least one more step with the 8 x 8. Last month incoming c... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.