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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Amazing tool that helps boost my productivity
a little clunky and 8x8 slow to populate when a new window or tab pops up. We need the ability to auto-log calls without having to manually push a button to log the call, simply if we take the call, auto-log it as soon as we hang up. Also give us the ability to have no little pop up with the caller id unless we actually pick up the phone. Right now, every single phone call results in a tiny window with the caller ID which makes us x out of all those little windows.
Stay away from this awful company - the service is terrible and their customer service is even worse! THEY AUTO RENEW YOUR CONTRACT WITHOUT TELLING YOU AND WILL CHARGE YOU FOR AN ENTIRE YEAR IF YOU WANT TO CANCEL! And they won't release your number! Avoid! Avoid!
Business response:
Laura, like most service companies, in order for us to manage cost and therefore provide the best pricing to our customers, we ask for a term commitment. 8x8’s service and renewal terms are outlined in our Terms and Conditions (T&C’s). To ensure customers are aware of their and 8x8’s obligations and commitments, at the time of order all customers are presented these T&C’s and asked to read and electronically accept them before the order can be processed and service initiated. Additionally the T&C’s are also available online ... read more
Only reason I gave 1 star was because I had to. DO not use 8x8 terrible customer service, terrible phones. Do NOT USE. They are rude and do not do what they say. I was on hold numerous times with their technical and billing department and their phones don't even work. Kept hanging up on me and then when I finally get thru I have a rude representative who basically hung up on me. Do not use them.
Business response:
Thank you for reporting this, Christy. We take matters like this very seriously as customer service is something we care very much about. It is unacceptable that you are not getting the help you need. We would like to gather some more insight on your recent interactions and help you with any current issues you are facing. Please send us an email at social@8x8.com.
The application should record call automatically instead of having to click "Done" once the call is complete. Plus if you have too many SF tabs open or navigate away from the tab where the call is being recorded you lose the activity. It seems like an unnecessary task since I have used a similar software to 8x8 where it automatically record talk time and dials.
Business response:
Greetings Greg and thank you for your review. We would like to gather some more information regarding the issues you are reporting in order to provide you with the proper support. An email has been sent to you. Please feel free to reply to it at your convenience.
We had been using another Company to host our VOIP services for several years. Aside from the constant service outages, we could never get answers as to how long the service would be down, the technical help was useless and the phones that they sold us for the system we terrible and they refused to swap them. Their website was useless and impossible to navigate. On top of it all, the charges were extremely high and they kept trying to lock us in to long term Contracts to save only a few dollars!!! We switched to 8 X 8, ... read more
I love the face that I can answer my business line anywhere I take my VOIP phone with me, plus if I need to be mobile, I can use the 8X8 app on my iPhone and answer business calls without my customers knowing that I am not in the office. This seamless solution creates the illusion that I am in my office and always available to my customers which makes them very happy.
The app and phone system freeze and have issues often.
Business response:
Thank you for bringing this to our attention, Ryan. We sincerely apologize for any inconvenience this may have caused you. We would like to know more about these issues you mentioned, so please send us an email at social@8x8.com. Thanks again.
Concept is great but there are some small things that would be needed to bring it over the 4 star line: - Make it work when more than 5 tabs are open. I have lots going on and almost never have that few. - Make it take up less space in Salesforce or have the option to slide the window in and out of the view. It really screws with reading my accounts.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,492 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Monday at 8:00 a.m.