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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
results are inconsistent. sometimes the call appends to the correct account, sometimes it doesn't. sometimes it appends to the correct contact, sometimes it doesn't. sometimes it doesn't log the call at all. i must always keep a tab open in salesforce with my 8x8 call log report. I must open and edit EVERY SINGLE CALL that i place with 8x8. it is time consuming and frustrating.
Business response:
Thank you for your feedback, Freddie. We would like to dig deeper into these problems with you to find out the root causes and address them. If you could kindly send us an email at social@8x8.com, we would greatly appreciate it.
This app frequently stops working. Either it will not place the call at all saying too many are open (even if it's just the one window), it will drop the call, or it will work on the receiver's end, but not on my end. It's always at least one or all of these problems, daily.
Business response:
Lisa, we're so sorry to hear that you have come across problems that have prevented you from taking full advantage of the app. We would love to help you get the best out of what it offers so please send us an email at social@8x8.com. We'll work through these issues with you.
the reps at 8x8 are not well trained. when you call in with a simple question, they can't help you, but several of the issues I have resolved myself.
Business response:
Hi Rhonda and thank you for your feedback. Our customers views matter most and we appreciate you bringing this to our attention. We'll take a close look at your recent interactions with our support staff to see how we can improve. In the meantime, if you need any assistance, I'll be delighted to personally help you. You can send me an email at joseph.castillo@8x8.com. Thanks again.
My calls do not log over 65 percent of the time and I am constantly getting errors and having to restart SF since the plugin can only accept 5 open tabs. Very dissapointed
Business response:
Thank you for your feedback, Katie. We definitely understand your frustration, but not to worry as we're here to help you. If you could please send us an email at social@8x8.com, we'll work with you to get the plugin functioning properly.
we love that every time we call with a question or a challenge, the 8X8 staff is very efficient, professional, knowledgeable and generally, very helpful. We would not consider another carrier for our VOIP system. --jim Mitchell Mitchell Insurance Agency
8x8 gave excellent customer service and whenever I was having any difficulties with my phone service they were extremely patient with me until my situation was completely resolved.
I originally started out with 8x8 in 2010. VOIP was still new to most small businesses. I became a partner and tried to bring them business. Over the years VOIP is not a top service so referrals were low but I was a customer too. Now I am getting several requests for VOIP and I tried to refer several new prospects. 8x8 did not care, made me look bad to new prospects. My own phone quality highly depreciated where I had many complaints about calls not going through for new business. I had to forward my calls to an outsourced c... read more
I don't usually give a 1 star rating unless it is warranted. I have been a customer of 8x8 for 3 years and not a week goes by that we don't run into phone issues that interrupt our business. Lines randomly become unregistered re assign ISP etc. Every time I call 8x8 support, they only temporary fix the issue. When i ask exactly what the issue is I get a different answer every time. Rather than fix the issue they rather blame another coworker or our internet provider. when the issue is with their poor VOIP service. They also ... read more
Business response:
Hello Jonathan, Please send us an email at social@8x8.com. Your satisfaction is our priority, so we would like to get to the bottom of what has transpired for you and properly address it.
The customer service is the worst customer service I have ever experienced. 8x8 in general is the worst company I have ever dealt with.
Business response:
Hi Elisabeth, We pride ourselves on good customer service so to hear the opposite is definitely concerning and we want to get to the bottom of it so we can turn your experience around. Can you please send us an email with more information at social@8x8.com?
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,492 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.