8x8

Rupesh P. 

on Birdeye

3 years ago

Worst customer service and a unsmart system that will confuse both your customer and the business owner. Voice messages gets full and customers cannot leave anymore voice message until you empty them. VM goes to a weirdly configured system to just one employee. Every employee will have there own set of missed calls from a uniquely confusing phone tree that they create. End game is disaster in communication. Called the customer care to fix the issue, asked him to hold for a second and he hung up on me. 

Rupesh P. 

on Birdeye

3 years ago

Worst phone system ever. I have seen 6 users will have 6 different call records and voice message record. Same goes for fax. There call records doesn't update. So if a customer has called you at 10 AM and you come in and log into your portal. Nothing shows there. Support is the worst in the industry. No matter what they do this issue stays the same on top they have portals like 8x8 university to educate yourself for how to use their phone system. What should be a simple at the same time smart functioning modern system, this ... read more

Steven M. 

on Birdeye

3 years ago

We have been waiting for weeks to get a response to our issues, with little or no response from the sales organization. When we do get an answer, it is partial at best, and usually transferred to the service department. We have been asking for a supervisor's name and number with no response. This is not the kind of support we would expect from and organization that we have been working with for years. 

Vickie M. 

on Birdeye

3 years ago

If you offered update classes while we aren’t at the office it would be more advantageous to me 

AlTax S. 

on Birdeye

3 years ago

Suggestion/Feedback - We've had numerous calls from the organization, NO ONE would tell me who they were, what their company provided. You lost a customer because your team members, when asked, who they represented stated: "I don't know, I am just trying to connect a call for xyz." I have no information. POOR CUSTOMER SERVICE IF YOUR PEOPLE DON'T KNOW WHAT THEIR COMPANY SERVICE PROVIDES. 

PAUL D. 

on Birdeye

3 years ago

Great Product but lousy support overall. It takes too long to get your questions answered and most of the time the answers are incomplete. I would recommend 8x8 spending more time and money on improving their support model. 

APRIL A. 

on Birdeye

3 years ago

WE have had a service for over a year. We have a cordless that does not work and when we try to call for help they send us a new one and it doesn't work with the system either. We did get a credit for that line of service but I'd still rather have a working cordless phone. They never have tried to actually fix the problem 

JOHN P. 

on Birdeye

3 years ago

My cell phone died. I managed to recover some of it, but my authenticator isn't working yet. 8x8 currently refuses to launch on my work pc because I can't get a code from the non-working authenticator app. I choose "unable to use authenticator" and the software STILL SENDS ME A CODE! This is not good. 

NICOLE E. 

on Birdeye

3 years ago

we are a month in and still having issues that I am waiting on getting resolved. yesterday I was told I would receive a call back within 4 hours and I have to call again now