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8x8
- Technology
- Campbell, CA
About this business
overall my experience has been negative. The contact center needs 8x8 work as a separate app to be open which confuses our users a lot. And then there are too many call drops reported by the users during call transfers. The salesforce integration is poor.
Business response:
We're disappointed to hear about your experience. Please contact us at reviews@8x8.com to discuss your concerns further.
I requested services for an issue with SMS and a few times I requested a call back a few times as I had followed all instructions given and no there was no resolution to the issue. The company never returned those calls and just kept communicating through email. Also when case was escalated and I was trying to do follow ups it seemed that the reps would not review notes and I felt I was starting from the beganing all over again. It was extremenly fustrating and took over two weeks to resolve.
Business response:
We regret to learn about your experience with SMS, we understand how important it is. Unfortunately 8x8 relies on a third party to approve campaigns and this can cause delays. We are pleased to hear it has now been resolved.
Xlnt software
Business response:
Thank you for your 5* review, we are delighted you find it excellent.
Was not given the service that was promised.
Business response:
Hi Jason, we are sorry our service did not meet your expectations. We strive to provide excellent service, and it's disappointing when we fall short.
As a business owner, I would NOT recommend 8x8 for business for the following reasons: Customer service is worthless, slow to respond and slow to fix any major or minor issues. Additionally, the service from the 8x8 app is terrible. Most of the time business calls are dropped or disrupted by shotty service, disrupting day to day business and often forcing my team members to use their personal cell phones instead... making 8x8 pointless and a waste of money. I suggest looking for phone lines elsewhere.
Business response:
We apologize for the inconvenience you experienced with our service, Jayme. We take customer feedback seriously and we're sorry to hear about your negative experience. We strive to provide excellent customer service and reliable communication solutions. We'd appreciate the opportunity to address your concerns and find a resolution, so have reached out to you directly.
8x8 is essential for businesses with high call volumes!
Business response:
Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Geoffrey.
I struggle with not being able to alter the time off between calls to only be within minute intervals. Why not 90 seconds? or 2 min 30 seconds. Every second counts and when I have to give up 30 seconds on every call because 60 seconds is too short but 2 minutes is too long it adds up.
Business response:
Thank you for sharing your feedback, Leslie. We understand the importance of optimizing call intervals for efficiency and will reach out to you directly regarding this issue.
Great platform compared to other phone vendors I have used. Easy setup, great support via sales and service, lots of features and new features always coming up. Supported on a good amount of polycom devices. Far licensing model.
I keep having the same issues so i feel like nothing has been resolved
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.