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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Decent contact center with a long list of features for a mid to large deploymentUse Cases and Deployment Scope - We use 8x8 Contact Center to handle all in bound Customer service and Sale calls for our 7 sporting good brands to support a variety of customer sales channels including direct to consumer, b2b and independent partner sales. We have two physical locations for our offices along with remote and hybrid employees. We have a total of 70 users on the platform.Pros - Great uptime -User friendly cloud based contact center... read more
You will not regret choosing 8x8 Contact Center for your companyUse Cases and Deployment Scope - We use it in so many ways to help our patients and our day-to-day schedule. This allows us to see our call volume at certain times so that we can navigate employee schedules that match our busiest day and times. Our office really appreciates using the real time dashboard, so the agents are able to watch their own stats and be able to answer the next call that is holding in the queue. 8X8 allows us to set up and design our own voi... read more
8x8 Contact Center's reporting and analytics functions helps provide valuable dataUse Cases and Deployment Scope - We use 8x8 Contact Centre to handle our customer calls over 4 different teams. We wanted to get a better insight into the reasons why our customers are calling and 8x8's reporting and analytics functions helps provide valuable data into our trends and insights to be able to improve our customer journey.Pros - Able to create bespoke dashboards to monitor live performance -Excellent support team -Advanced call rou... read more
The ability to create complex call flows with 8x8 Contact CenterUse Cases and Deployment Scope - Routing calls through auto attendant to customer service departments. 8x8 Contact Center addresses traditional broadcast ring group issues, and puts callers in prioritized call queues.Pros - Call hold queues with interrupt messaging -exit options during hold -callback queuesCons - streamlining administration console -refreshed UI with consolidated views -tighter integration with 8x8 work presenceLikelihood to Recommend - 8x8 Cont... read more
A Flexible and Robust Contact Center SolutionUse Cases and Deployment Scope - We use 8x8's VCC for two patient-facing contact centers as well as an internal technical support contact center. The customization possibilities, self service, and robust reporting allow us to tailor our options for the services we offer and to be able to be agile to any needed changes. For example, some of our clinics route directly to one of our contact center groups, if other clinics purchase this centralized service, we can easily move their ph... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
8x8 Work Contact Center - Our PerspectiveUse Cases and Deployment Scope - We had issues centralizing information and serving our customer base as we have multiple locations. We updated our business processes to funnel incoming calls to main numbers to a newly created contact center. The 8x8 solution was a natural choice for us as we were already using their UCaaS solution too.Pros - Ease of use -Integration into existing 8x8 phone system -Great CRM optionsCons - Contact center support could use work. -The agent dashboard cou... read more
I Highly Recommend 8x8 Contact Center A+Use Cases and Deployment Scope - 8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communication... read more
Unifoed communicationsUse Cases and Deployment Scope - We have over 10,000 customers in the country and we have a dedicated team to provide support and help them with any questions they might have. Our current setup provides a callback when we have a high volume of calls, chat embedded on our portal and soon we will start using the CRM to have our customer data into the local 8x8 CRM. We have 8x8 Contact Center certified employees that help get this features enabled.Pros - IVR -Call routing -Skill categories -CRMCons - More ... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 316 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.