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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Contact Center is good but can be a bit betterUse Cases and Deployment Scope - We use 8x8 Contact Center for our Customer Service department. We have customers from all over the city call in for various reasons from billing, to water main breaks, to general questions. 8x8 Contact Center is an upgrade from our last system by miles considering we can go in & change things as needed. We can change our schedule, change the hold music, the time we offer callbacks, etc. This makes things a lot easier from a management standpoi... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
8x8 Contact Center ReviewUse Cases and Deployment Scope - We ae are a service organization and 8x8 Contact Center is our key lead generator and customer servicing channel. We use 8x8 Contact Center to power our call center integrating with our CRM solution. We use both inbound and outbound capabilities of the product.Pros - 8x8 Contact Center integrates the phone system and 8x8 Contact Center all in one product. -The interface is easy to use and is stable. -All browser based makes it easy in a dynamic call center environment... read more
8x8 saved us from huge headaches during the pandemic. And still isUse Cases and Deployment Scope - We are a wholesale company. We have representatives inside and out of the office. Before we migrated to 8x8, it was such a headache to have someone working from home. Before, we had to use VPN routers, but now with 8x8 it's as simply as plug and play. And with the virtual 8x8 app, we can even have them working remote for the day without the need of any extra device. It made our life so much easier.Pros - The ability to record c... read more
Decent product but very expensiveUse Cases and Deployment Scope - It is used for our frontline staff for answering and recording calls. It works well for our uses and we have no issues. The scripts are versatile and allow you to customize many things that will be suit your customersPros - Allowing you to track calls throughout the entire time from when they are presented to when they are ended -Post call surveys are very helpfulCons - It would be nice if you were able to make changes directly in a queue rather than having to... read more
8x8 will work for you!Use Cases and Deployment Scope - My company uses 8x8 to bring in callers for our 36 properties, to be assisted by our Care Center. Each property uses several different vanity phone lines so that we know how our callers are hearing about us. 8x8 is able to continually support all the phone lines and keep our communications running smoothly.Pros - The use of the chat function for quick issue resolution -Quick assistance when I've needed help finding a report -Excellent Dashboard functionalityCons - When t... read more
8x8 Contact CenterUse Cases and Deployment Scope - It is our sole VOIP service. We utilize both 8x8 Contact Center for our call center. 8x8 office for the basic office utilization.Pros - Call Scripts -Auto Attendant -Video ConfrencingCons - UI for VCC -Creating User Groups for different sites -Workflow for VCCLikelihood to Recommend - I feel overall this is a good platform for telephony needs. It is user friendly and easy to port in current numbers. It does create a company wide directory that all employees can use. It does ... read more
Honest OpinionUse Cases and Deployment Scope - We use this technology for our daily phone activity.Pros - allows view of persons currently using -messaging is fast and easy -easily manageableCons - Hard to hear most times -Changes status spontaneously -Logs persons in and out of systems spontaneouslyLikelihood to Recommend - Less effective in emergency situations or power outages8x8 Contact Center Feature RatingsReturn on Investment - Allows for easier communication between multiple locations -Allows visible "in-use" options... read more
8x8 Contact Center Contact Center Killer!Use Cases and Deployment Scope - I use it for all external and some internal communication both phone and text (sometimes fax). I use it to screen share especially.Pros - Phone -Text -Fax -Call forwarding -Voice MailCons - Cannot attach notes to the contacts. -Cannot think of anything else.Likelihood to Recommend - I really like it. Have no real problems. It is great for screen sharing with people on the other end of the phone line and also easy for general messaging.Most Important Fe... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 303 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.