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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 CCaaS - OK for Mid-sized organizationsUse Cases and Deployment Scope - As an 8x8 CC admin, I do the design, configuration, training and troubleshooting of the whole system. I've been working with the product since 2018 and I have seen it through many iterations. What 8x8 CCaaS does well is provide a quickly scalable, 100% online solution to midsized contact centers. Whether on-premises or WFH, the agents spin-up quickly and there's (usually) nothing to install. Creating new call flows is really fast. If you told me to se... read more
Amazing 8x8 Contact Center ToolUse Cases and Deployment Scope - So far all good. The support provided is straight forward and effective. The interface is clear cut without unnecessary buttons or options. Setting up 8x8 Contact Center is easy as well without any issues. Whenever there's any technical issues with the platform or the system, the support team will be able to assist and guide us on how to resolve the issue efficiently. This is very important as it will actually affect the entire operations of the contact center t... read more
Good Versatile Solution.Use Cases and Deployment Scope - We use it to integrate with our CRM and ERP to link incoming calls to existing customers in the system and create new support cases if the phone number does not match the system. It helps with the pipeline of the customer experience journey and reduces manual intervention, which helps reduce human errors and the chances of accidentally losing a customer in the pipeline.Pros - Brings pop up alert with matching customer(s) records in database. -Transferring calls between... read more
Very Convenient, Great Features!Use Cases and Deployment Scope - 8x8 Contact Center is utilized daily in our company. Not only for internal communication among the employees, but also for tenants, prospective tenants, and our clients! Being able to send and receive photo via this system has made it possible to handle situations more effectively. It's been a great experience since implementing this program.Pros - External text messaging -Send/receive files -Chat roomsCons - Front desk feature -Fax - ability to have multiple u... read more
8x8 Contact Center is a Good Call Center SolutionUse Cases and Deployment Scope - We use 8x8 Contact Center for inbound calls to our technical service and parts support teams. We utilize the 8x8 Contact Center Salesforce plugin to allow for a screen pop within our Salesforce application. Our team has about 80 agents spread out across 5 different call centers across the country. We have an auto attendant that verifies the users identity before they are able to reach an agent.Pros - Simple user interface -Good out of the box a... read more
Excellent call center system with great supportUse Cases and Deployment Scope - We use 8x8 Contact Center to run our call center. We were using genesys purecloud, however experienced issues and poor support for years. Changing to 8x8 solved these issues and provided us with powerful new tools, in particular the reporting on interactions and sentiment analysis. These tools are giving us new insights to our interaction with our customers.Pros - Great UI and easily understandable -Easy administration and management -Excellent r... read more
Improved experience with 8x8.Use Cases and Deployment Scope - We use 8x8 as our universal communication as a service platform. The contact center is at the heart of our business and keeps us connected to our clients and agents. 8x8 has built a reliable platform that provides us with all the functionality needed to run our operations smoothly, day in and day out. We appreciate the multiple options 8x8 also provides to our organization, allowing us to run our business the way WE want to run it. Not the other way around.Pros - ... read more
Contact Center Choices.Use Cases and Deployment Scope - We use 8x8 for the contact center. It helps us manage different group clientele, answer calls quickly, and communicate through SMS. We can now have eyes on calls and messaging and see what peak times are.Pros - Incoming calls. -Callbacks -SMS messaging.Cons - Tech support. -Having someone fix an issue while you are on the phone. -Cross-train, so no transferring is needed. -More US-based tech support.Likelihood to Recommend - Having dedicated teams, 8x8 allows you to spl... read more
Decent contact center with a long list of features for a mid to large deploymentUse Cases and Deployment Scope - We use 8x8 Contact Center to handle all in bound Customer service and Sale calls for our 7 sporting good brands to support a variety of customer sales channels including direct to consumer, b2b and independent partner sales. We have two physical locations for our offices along with remote and hybrid employees. We have a total of 70 users on the platform.Pros - Great uptime -User friendly cloud based contact center... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 332 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open on Monday at 9:00 a.m.