Anonymous on TrustRadius
a month ago
12/24/2022, 04:50 AM
Informative - 8x8 Awesome Overall.
Use Cases and Deployment Scope
- As a large company, you have unique needs when it comes to communication and collaboration. After using 8x8 for a period of time, I can confidently say that it is a reliable and feature-rich solution that is well-suited for large organizations. The setup process was straightforward, and the interface was easy to use, even for those who may not be tech-savvy. The wide range of features, such as virtual meetings, call forwarding, and voicemail transcription, have helped us streamline our communication and increase productivity. One of the things I appreciate most about 8x8 is the high call quality and reliability. We have not experienced any dropped calls or other technical issues, which is essential for a company of our size. The customer support team has also been very helpful whenever we've had questions or needed assistance. Overall, I would highly recommend 8x8 to any large organization looking for a comprehensive and reliable communication solution.
- Call Quality
-Voice to text VM
- wait time - when calling Customer Service.
-Mobile app functionality - ability to start virtual meetings from app.
-Integration with other tools/CRM software.
Likelihood to Recommend
- Here are some specific scenarios where 8x8 Contact Center may be well-suited: Businesses that have a large number of incoming customer calls and want to improve call handling efficiency: 8x8 Contact Center includes features such as automatic call routing, call queuing, and call barging, which can help businesses handle a large volume of calls more efficiently. Businesses that want to offer multiple communication channels to their customers: 8x8 Contact Center includes features such as chat, email, and social media integration, which allows businesses to communicate with their customers through the channel of their choice. Businesses that want to gather customer feedback and insights: 8x8 Contact Center includes features such as customer surveys and analytics tools, which can help businesses gather valuable feedback from their customers and understand how to improve their products and services. On the other hand, here are some scenarios where 8x8 Contact Center may be less appropriate: Businesses that do not have a high volume of incoming customer calls or interactions: 8x8 Contact Center is designed for businesses that need to manage a large volume of customer interactions, so it may not be cost-effective for businesses with low call volume. Businesses that do not have the resources to manage a cloud-based system: 8x8 Contact Center is a cloud-based solution, which means it requires an internet connection and may require technical expertise to set up and manage. Businesses with specific regulatory or compliance requirements: 8x8 Contact Center may not meet certain regulatory or compliance requirements for certain industries. It is important for businesses to carefully review the features and capabilities of the system to ensure it meets their specific needs.
Most Important Features
- Automatic call routing.
-Call recording and quality management.
8x8 Contact Center Feature Ratings
Return on Investment
- Customer satisfaction.
-Reduce operational Costs.
- Nextiva Business Phone Service
- 8x8 Contact Center is a cloud-based contact center platform that offers a range of features for managing customer interactions, including inbound and outbound voice, chat, and email communication channels, as well as support for omnichannel routing and integration with CRM systems. Some of the key benefits of 8x8 Contact Center include scalability, flexibility, and cost-efficiency, as it can be easily customized and deployed to meet the specific needs of an organization. Nextiva Business Phone Service is a business communication platform that provides a range of phone and messaging services, including VoIP (Voice over Internet Protocol) phone systems, video conferencing, and team collaboration tools. Some of the key features of Nextiva Business Phone Service include virtual receptionists, call forwarding, and voicemail to email, as well as integration with popular business applications like Salesforce and Microsoft Office 365.
Other Software Used
- Microsoft 365, Zoom