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8x8 Contact Center
About this business
I Highly Recommend 8x8 Contact Center A+Use Cases and Deployment Scope - 8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communication... read more
Unifoed communicationsUse Cases and Deployment Scope - We have over 10,000 customers in the country and we have a dedicated team to provide support and help them with any questions they might have. Our current setup provides a callback when we have a high volume of calls, chat embedded on our portal and soon we will start using the CRM to have our customer data into the local 8x8 CRM. We have 8x8 Contact Center certified employees that help get this features enabled.Pros - IVR -Call routing -Skill categories -CRMCons - More ... read more
Great Service.Use Cases and Deployment Scope - We use the 8X8 contact center when we run into problems with our office phones that our usual consulting group can't help with. These issues include the amount of internet speed going from the phone to the computer and canceling lines because we are no longer at a site.Pros - Great responses back from Tech support in a timely manner. -Connecting with the individual that is having an issue and walking them through the process to fix it. -Providing us with updates on what is going... read more
8x8 Contact Center is good but can be a bit betterUse Cases and Deployment Scope - We use 8x8 Contact Center for our Customer Service department. We have customers from all over the city call in for various reasons from billing, to water main breaks, to general questions. 8x8 Contact Center is an upgrade from our last system by miles considering we can go in & change things as needed. We can change our schedule, change the hold music, the time we offer callbacks, etc. This makes things a lot easier from a management standpoi... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
8x8 saved us from huge headaches during the pandemic. And still isUse Cases and Deployment Scope - We are a wholesale company. We have representatives inside and out of the office. Before we migrated to 8x8, it was such a headache to have someone working from home. Before, we had to use VPN routers, but now with 8x8 it's as simply as plug and play. And with the virtual 8x8 app, we can even have them working remote for the day without the need of any extra device. It made our life so much easier.Pros - The ability to record c... read more
8x8 Contact Center is good but can be a bit betterUse Cases and Deployment Scope - We use 8x8 Contact Center for our Customer Service department. We have customers from all over the city call in for various reasons from billing, to water main breaks, to general questions. 8x8 Contact Center is an upgrade from our last system by miles considering we can go in & change things as needed. We can change our schedule, change the hold music, the time we offer callbacks, etc. This makes things a lot easier from a management standpoi... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
8x8 Contact Center ReviewUse Cases and Deployment Scope - We ae are a service organization and 8x8 Contact Center is our key lead generator and customer servicing channel. We use 8x8 Contact Center to power our call center integrating with our CRM solution. We use both inbound and outbound capabilities of the product.Pros - 8x8 Contact Center integrates the phone system and 8x8 Contact Center all in one product. -The interface is easy to use and is stable. -All browser based makes it easy in a dynamic call center environment... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.