This profile has been claimed by the business owner or representative.
8x8 Contact Center
About this business
Improved experience with 8x8.Use Cases and Deployment Scope - We use 8x8 as our universal communication as a service platform. The contact center is at the heart of our business and keeps us connected to our clients and agents. 8x8 has built a reliable platform that provides us with all the functionality needed to run our operations smoothly, day in and day out. We appreciate the multiple options 8x8 also provides to our organization, allowing us to run our business the way WE want to run it. Not the other way around.Pros - ... read more
Contact Center Choices.Use Cases and Deployment Scope - We use 8x8 for the contact center. It helps us manage different group clientele, answer calls quickly, and communicate through SMS. We can now have eyes on calls and messaging and see what peak times are.Pros - Incoming calls. -Callbacks -SMS messaging.Cons - Tech support. -Having someone fix an issue while you are on the phone. -Cross-train, so no transferring is needed. -More US-based tech support.Likelihood to Recommend - Having dedicated teams, 8x8 allows you to spl... read more
Decent contact center with a long list of features for a mid to large deploymentUse Cases and Deployment Scope - We use 8x8 Contact Center to handle all in bound Customer service and Sale calls for our 7 sporting good brands to support a variety of customer sales channels including direct to consumer, b2b and independent partner sales. We have two physical locations for our offices along with remote and hybrid employees. We have a total of 70 users on the platform.Pros - Great uptime -User friendly cloud based contact center... read more
You will not regret choosing 8x8 Contact Center for your companyUse Cases and Deployment Scope - We use it in so many ways to help our patients and our day-to-day schedule. This allows us to see our call volume at certain times so that we can navigate employee schedules that match our busiest day and times. Our office really appreciates using the real time dashboard, so the agents are able to watch their own stats and be able to answer the next call that is holding in the queue. 8X8 allows us to set up and design our own voi... read more
8x8 Contact Center's reporting and analytics functions helps provide valuable dataUse Cases and Deployment Scope - We use 8x8 Contact Centre to handle our customer calls over 4 different teams. We wanted to get a better insight into the reasons why our customers are calling and 8x8's reporting and analytics functions helps provide valuable data into our trends and insights to be able to improve our customer journey.Pros - Able to create bespoke dashboards to monitor live performance -Excellent support team -Advanced call rou... read more
The ability to create complex call flows with 8x8 Contact CenterUse Cases and Deployment Scope - Routing calls through auto attendant to customer service departments. 8x8 Contact Center addresses traditional broadcast ring group issues, and puts callers in prioritized call queues.Pros - Call hold queues with interrupt messaging -exit options during hold -callback queuesCons - streamlining administration console -refreshed UI with consolidated views -tighter integration with 8x8 work presenceLikelihood to Recommend - 8x8 Cont... read more
A Flexible and Robust Contact Center SolutionUse Cases and Deployment Scope - We use 8x8's VCC for two patient-facing contact centers as well as an internal technical support contact center. The customization possibilities, self service, and robust reporting allow us to tailor our options for the services we offer and to be able to be agile to any needed changes. For example, some of our clinics route directly to one of our contact center groups, if other clinics purchase this centralized service, we can easily move their ph... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
8x8 Work Contact Center - Our PerspectiveUse Cases and Deployment Scope - We had issues centralizing information and serving our customer base as we have multiple locations. We updated our business processes to funnel incoming calls to main numbers to a newly created contact center. The 8x8 solution was a natural choice for us as we were already using their UCaaS solution too.Pros - Ease of use -Integration into existing 8x8 phone system -Great CRM optionsCons - Contact center support could use work. -The agent dashboard cou... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.