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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
The ability to create complex call flows with 8x8 Contact CenterUse Cases and Deployment Scope - Routing calls through auto attendant to customer service departments. 8x8 Contact Center addresses traditional broadcast ring group issues, and puts callers in prioritized call queues.Pros - Call hold queues with interrupt messaging -exit options during hold -callback queuesCons - streamlining administration console -refreshed UI with consolidated views -tighter integration with 8x8 work presenceLikelihood to Recommend - 8x8 Cont... read more
A Flexible and Robust Contact Center SolutionUse Cases and Deployment Scope - We use 8x8's VCC for two patient-facing contact centers as well as an internal technical support contact center. The customization possibilities, self service, and robust reporting allow us to tailor our options for the services we offer and to be able to be agile to any needed changes. For example, some of our clinics route directly to one of our contact center groups, if other clinics purchase this centralized service, we can easily move their ph... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
8x8 Work Contact Center - Our PerspectiveUse Cases and Deployment Scope - We had issues centralizing information and serving our customer base as we have multiple locations. We updated our business processes to funnel incoming calls to main numbers to a newly created contact center. The 8x8 solution was a natural choice for us as we were already using their UCaaS solution too.Pros - Ease of use -Integration into existing 8x8 phone system -Great CRM optionsCons - Contact center support could use work. -The agent dashboard cou... read more
I Highly Recommend 8x8 Contact Center A+Use Cases and Deployment Scope - 8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communication... read more
Unifoed communicationsUse Cases and Deployment Scope - We have over 10,000 customers in the country and we have a dedicated team to provide support and help them with any questions they might have. Our current setup provides a callback when we have a high volume of calls, chat embedded on our portal and soon we will start using the CRM to have our customer data into the local 8x8 CRM. We have 8x8 Contact Center certified employees that help get this features enabled.Pros - IVR -Call routing -Skill categories -CRMCons - More ... read more
Great Service.Use Cases and Deployment Scope - We use the 8X8 contact center when we run into problems with our office phones that our usual consulting group can't help with. These issues include the amount of internet speed going from the phone to the computer and canceling lines because we are no longer at a site.Pros - Great responses back from Tech support in a timely manner. -Connecting with the individual that is having an issue and walking them through the process to fix it. -Providing us with updates on what is going... read more
8x8 Contact Center is good but can be a bit betterUse Cases and Deployment Scope - We use 8x8 Contact Center for our Customer Service department. We have customers from all over the city call in for various reasons from billing, to water main breaks, to general questions. 8x8 Contact Center is an upgrade from our last system by miles considering we can go in & change things as needed. We can change our schedule, change the hold music, the time we offer callbacks, etc. This makes things a lot easier from a management standpoi... read more
8 X 8 is GREAT.Use Cases and Deployment Scope - 8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when yo... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open tomorrow at 9:00 a.m.