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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brian was absolutely fantastic. He showed up right on time and finished his work very quickly and professionally. He also found additional ways to help us optimize our system during the install. He made lifelong customers out of my wife and me. Get that man a holiday bonus!
Business response:
Glad to hear your installation went so well, Tommy C. We really appreciate you taking the time to share!
I am SO very frustrated with trying to obtain help from Tech Support. After being on hold, for a very long time, the rep helped resolve the issue - or so he thought. Not even 10 minutes later, the same error code and beeping continued. I have now spent 2 hours trying to get back to tech support and am still on hold. I plan to cancel my service and go with a different company! Unbelievable service!
Business response:
Hi Sharon R. We are sorry to see you’ve had less than a perfect experience with us. As a Membership Organization, we take your experience very seriously. We will reach out to you shortly and directly to address your concerns. AAA Smart Home Security
While away for the weekend, my AAA Smarthome security system was armed and my house was broken into. They broke my glass slider in the master bedroom where I had a glass break sensor mounted on the ceiling. The sensor clearly failed as the alarm never activated. I called AAA Smarthome as soon as they opened and explained what happened and wanted an answer as to why the detector failed. Was told they'd get back to me in 15mins. No call back. Called again the following day. They were in a meeting and would call back after meet... read more
Business response:
Dear Steven, please accept our sincerest apologies. This is never the experience we want any of our Members to have. We will reach out to you directly to discuss the details of what happened.
I've had my Smart Home system for a little over 6 months now. I made the choice to go the self-install route and I'm so glad I did. The set up was so easy!! I've gotten so used to my Blink and Ring system and totally didn't realize that there was better, higher quality systems like AAA Smart Home out there. My parents have been AAA Members for 50+ years. Now I need to tell them about the new line of business with Smart Home. I love it! Great job AAA
Business response:
Glad to hear your experience has been going so well. We really appreciate you taking the time to share! - AAA Smart Home Security Team
very pleased with the service!! they got everything done quick just how I wanted and answered all my questions and walked me through how to use all the equipment.
Business response:
Thanks for taking the time to share your experience, Octavio! - AAA Smart Home Security Team
once we got the camera to work, the fire alarm goes off all times day and night but no reason nobody's cooking. Nobody's even taking a shower and the best I could come up with was to bypass it and the red light blank so they just advised me to take the batteries out once my contract time is up I'm done, the alarm went off eight different times in the middle of the night in the middle of the day
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Rajan is very knowledgeable and very helpful in explaining how to use my home security system. I recommend Rajan with AAA Smart Home Security System to everyone else that wants their system installed, he's an expert in his job performance. Really great guy overall. Thank you so very much, Rajan for helping us.
Business response:
Thank you your feedback Lyse! We're glad to hear your installation went well with Rajan. Please let us know if we can be of further assistance to you. - AAA Smart Home Security Team
We did not believe that you had such good persons such as JesonD he is one very coirteous guy. You sent the best, we are glad he came to help us. Thanks to him and all the other guys who came along.
Business response:
Thanks for sharing your experience, Christen. We really appreciate it! - AAA Smart Home Security Team
My service technician Jeff was amazing. He was on time. Was really respectful. And walked me through everything and made sure that I was fully understanding how it operated and worked.
Business response:
Glad to hear your installation went so well, Arthur. We really appreciate you taking the time to share! - AAA Smart Home Security Team
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,851 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is open now. It will close at 7:00 p.m.