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AAA Smart Home Security

4.8

About this business

Location details

8312 S Hardy Drive, Tempe, AZ, 85284, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.84,757 reviews
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Jeanette M.'s profile image
Jeanette M. 
rating
2 years ago

Tarek Ghalayini the installation of my home alarm system, I thought would be a long process but to my surprise, the technician was extremely fast and knowledgeable in the process. Any questions that I may have had were easily answered and put me at ease , the technician was extremely patient leaving me completely comfortable and satisfied with my new home alarm system. And to think I spent five years with ADT had I only know! 

Business response:

Thank you for your feedback Jeanette! We are glad to hear your installation went well. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Katrina M.'s profile image
Katrina M. 
rating
2 years ago

Had a amazing install from AAA Raj and Philippe home cameras these 2 are the bomb team, fast, and super knowledgeable thank you 

Business response:

Thank you for your feedback Katrina! We are glad to hear your installation went well. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Paul F.'s profile image
Paul F. 
rating
2 years ago

Got our AAA Smart Home installed today, got to say the technicians Josh and Wilfred were great, very well informed, knowledgeable about the AAA system and very friendly. I will definitely recommend the security system to my family and friends, easy access, user friendly and the best thing is you have 24/7 monitoring. You can never replace the value of your whole family being safe and secure at all times. 

Business response:

Thank you for your feedback Paul! We are glad to hear your installation went well. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Erlie I.'s profile image
Erlie I. 
rating
2 years ago

Ezra is the best omg ask for him on time he will clean his mess He is professional respectful, and patient. When you have questions, he will answer it. 

Business response:

Thank you for your feedback Erlie! We are glad to hear your installation went well with Ezra. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Jo Ann T.'s profile image
Jo Ann T. 
rating
2 years ago

Ezra with AAA installed my security system. I decided to go with AAA because Xfinity has lost their ability to give proper customer service support. I met Ezra over a year ago when he installed my friend's system. He made such an impression on me that I recognized him when he arrived to install my system. He was professional, educational, and pleasant to work with. If AAA is anything like their employee, Ezra, I know I will be in good hands. 

Business response:

Thank you for your feedback Jo Ann! We are glad to hear your installation went well with Ezra. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Craig K.'s profile image
Craig K. 
rating
2 years ago

Just had my install today of cameras and home security system. Anthony and Philippe did an outstanding job setting everything up and going through how to work everything which was great. I am very impressed and pleased with the system and the ease of use. Would and will definitely recommend the system, as well as both the installers. Excellent job! 

Business response:

Thank you for your feedback Craig! We are glad to hear your installation went well with Anthony and Philippe. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Michelle C.'s profile image
Michelle C. 
rating
2 years ago

Our Yale door lock was installed by AAA by the first technician, it did not function properly. The technician said he is not a lock smith and could not do anything: the latch was hitting the frame, we were still charged for the poorly installation. I complained to AAA they sent out a new technician named Kenzo, he was amazing he new exactly what to do and explained to us what was going on. he apologized for the first technician installation mistake in not fixing the problem we were having. Thank you Kenzo for taking the stre... read more

Business response:

Thank you for your feedback Michelle! We are glad to hear your installation went well with Kenzo. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley 

Munish K.'s profile image
Munish K. 
rating
2 years ago

OK, we are back to square one. The system protect issue was fixed, now its back. 5 minutes off and 1 minute on and its 86 F. It takes 5 to 6 hours to cool the home. System Protect, System Protect...tech support can't figure out the issue. One thing leads to another. Last year the issue was fixed, at the same time the technician disabled the Winter time even the heater is system protected, Summer is here and Air Conditioning won't work. Last time when the technician came to fix the issue by installing the relay bypass, he cre... read more

Business response:

Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information. Thank you! 

Thomas M.'s profile image
Thomas M. 
rating
2 years ago

As part of my package, I purchased smart thermostat. The technician said that the smart thermostat I was sold by AAA smart home was not compatible with the main control panel and that someone would come out the next day with the correct smart thermostat. No one came, no one called. I called this morning and it turns out the tech forged my signatuire stating that the work had been completed. Further, I would have to contact sales to purchase a new thermostat. Avoid these guys. 

Frequently asked questions about AAA Smart Home Security

How is AAA Smart Home Security rated?

AAA Smart Home Security has a 4.8 star rating with 4,757 reviews. 

When is AAA Smart Home Security open?

AAA Smart Home Security is closed now. It will open tomorrow at 7:00 a.m.