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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
if you plan to buy a car at this place you are going to need a lawyer first, they are professional scammers period
Business response:
Sandra- I apologize that you did not have a 5 star experience. I would like the opportunity to know what happened. Please give me a call at your convenience. Thank you, Jessica Fernandez- Asst. to the Chairman- 954-545-6502
Brought my 1 year old Highlander in after the check engine light went on. Been back 3 times since to fix the problem. Today was the 3rd visit in a week and I requested a loaner upon arrival. I was told the part wouldn't take long to replace. 2 hrs later they come back and say they made a mistake and the car actually needs a second piece which they don't have and have to order. All the loaners were taken at this point! Now I have to bring my car back for a 4th time. Unacceptable!
I had went in for a oil change and they said the drain plug was stripped. They said it was wear and tear after my 40 years of working on cars have only heard that when someone over screws it, and they have been the only one to maintain the car. I fell like taken advantage of.
The sales associate was very helpful however the GM, Ernie Sims was extremely disrespectful and condescending. He ridiculed me, basically told me I didn't know anything about the business and tried to embarrass me in front of his staff. Luckily, I found the exact same car with less miles and leather interior with a sales team that treated me with respect.
They did work that I didn’t authorize. I texted them and said any work to be done was to be authorized by me. They say they never got the text. My husband who’s had a stroke didn’t understand what they were telling him so he agreed. When I spoke to Jarred I explained that to him. He did take some off the bill. It shouldn’t have gotten that far
Very poor service.Gave me my car back dirty.Inside and out.No good.
