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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can’t get any help with our internet issue for the past 55 days
Business response:
Hi Amy, thank you for reaching out to us. We're very sorry to hear this. Did you submit a service request in AccountView for this? If so, please send us your ticket number so we can see why this is taking so long. Thank you!
you know, I knew you guys have a absolute crap product but it was cheap. but this is freaking ridiculous! I can't go more then 20 min without the internet shutting down and loosing connection. this is by far the worst freaking internet provider in alaska
Business response:
Hi Dennis, we're very sorry to hear about your unreliable service. We want to investigate this. Please submit a support request in AccountView so we can have tech support look into this and contact you. Here is the link to login: https://portalsts.alaskacommunications.com/Account/SignIn
I’m wondering if there anyone that can help me. I’ve been on hold many times for hours. It’s hard being a mother that is working with long hours to find the time to get anyone to help me. I moved to my new place in October, I paid up until January 2021. I requested to cancel my internet in Dec/Jan received a reply by email in February showing that it’s canceled. I was going to renew my internet for my grandmother. Noticed a statement that shows I haven’t paid since October and up. Can anyone explain why I left ACS with a cre... read more
Business response:
Hi Cecilia, sorry for the delay in responding. Did you ever get help with this? If you still need our help, please send us an email with your contact information and description of what's going on (copy/paste of this is fine) and we'll have someone reach out to you. Here is our email: consumercare@acsalaska.com.
On hold for 1.5 hours with customer service. Super slow internet that keeps throwing us off. And prices keep increasing. Too sad that GCI is just as bad.
Terrible internet service which cuts out all the time. I reset the modem like they say to when you call in - 5 minutes, not the 60 seconds like it says online and in the automated message. They gave me a new modem about 2 months ago hoping it would fix the problem since it has been ongoing for well over a year and it did nothing. You can't even speak to a person after hours anymore. When you call the support number it says, "Please email blah blah blah blah and we will respond within 5 business days." How am I supposed to do... read more
Business response:
Hi Amanda, we're sorry to hear the new modem didn't do the trick. When you need tech support, please submit a support request in AccountView using your mobile phone's data plan. Once we get your ticket and take a look at it, a tech support will contact you directly with help. https://accountview.alaskacommunications.com/ Thank you for reaching out to us and sharing your feedback. It's important to us.
Used to have emergency contact service 24 seven now not even your app works I cannot contact anybody and let them know the Internet is down in my neighborhood You used to be very customer oriented
Business response:
Oh now, we're sorry to hear the app wasn't working. If it is still happening, please send us some screenshots of the error message you're getting and we'll take a look. Thank you for reaching and sharing your feedback. We appreciate the opportunity to improve!
Always on hold over an hour. Absolutely ridiculous service.
Business response:
Hi Jamie, we hear you and we're sorry for the long phone wait times. We just hired additional reps and they are just now starting to answer phones, so we are seeing those hold times come down thankfully. We're sorry for your experience though. We know it is very frustrating. Thank you for reaching out to share your feedback.
Unreal. It’s as if Thanos snapped his fingers and my phone service never existed. Service was disconnected with no notice, my online account doesn’t exist, and apparently the customer service agents are floating away as bits of dust…
Business response:
Hi Jennifer, we're so sorry to hear this. Do you still need help figuring this out? If so, please DM us your contact info and we'll have someone look into this. Thank you.
answer there phones and not put customers on hold for hours
Business response:
Hi Jeremy, thank you for taking time to leave us a review. We're really sorry to hear about your experience. We care about our customers and we're working hard to improve customer experience, including hiring more customer service and tech support employees. If there's anything we can still help with, please email us at consumercare@acsalaska.com.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.