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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2 to 3 hour hold times and issues never get resolved. ACS came out and wrapped the box that was hit by a snowplow. It’s July. That box is still wrapped in plastic and we have the worst internet service that is becoming unreliable on a daily basis. How is ACS still an internet provider to any residential customers??!! 0 stars.
Business response:
Hi Lori, will you send us a private message with a photo of this, along with your account number and contact information? Thank you!
Trying to pay a bill here but do not have an account number and I have been on the phone three times for over 45 minutes each time! They have got to be the absolutely worst worst customer service in Alaska
Business response:
Hi K Michael, thank you for taking time to reach out to us. We're really sorry for the long wait times. We're taking action and hiring more staff to help serve our customers. You can find our bill payment options here: https://www.alaskacommunications.com/billpay
Terrible customer support. On hold for business support now for 30 minutes. GCI is pretty much immediate.
Business response:
Hi Eric, thank you for taking time to reach out to us. We're really sorry for the long wait times. We're taking action and hiring more staff to help serve our customers and reduce/eliminate the wait time. We completely understand your frustration. Take care.
Tried calling them twice, spent an hour on hold each time. All I needed was to keep the broadband service at a home I purchased. They will, however, setup a new FiWi connection in two or three weeks. They need to improve their customer service, because there is no office nearby to visit and their call center is a joke.
Business response:
Hi James, thank you for taking time to reach out to us. We're really sorry for the long wait times. We're taking action and hiring more staff to help serve our customers and reduce/eliminate the wait time. We completely understand your frustration. Did you get your FiWi service ordered?
They do not have technical support after 5pm or on weekends.
Business response:
Hi Eva, thanks for reaching out! Our technical support team is open until 8 p.m. on weekdays and is open Saturdays. https://www.alaskacommunications.com/contactus
Calling in to talk to customer service about getting hooked up- been on hold 1 hour 49 mins and counting. Not cool.
Business response:
Hi Candy, thank you for taking time to leave us a review. We're sorry about the long wait time on the phones. We know it's super frustrating. We're taking action and hiring additional staff in customer service and tech support to make this better. If there's anything we can still help with, please email us at consumercare@acsalaska.com.
Every time we call we are on hold for at least 2 hours before we reach someone. They always say everything looks fine from their end whatever that means. Yet our wifi is not working, our smart home does not work, our Xbox live will not connect, etc. Then they send someone out to fix the problem and they always say the wiring was jacked up by the last guy. This occurs at least 3 times a year. We have to take an entire day off from work just to get a hold of someone because it takes HOURS to reach via phone. We also have a bus... read more
Business response:
Hi Nicole, thank you for taking time to leave us a review. We're sorry about the connection issues you are experiencing. We encourage you to submit a support request in AccountView so we can take a look at this and help you. https://portalsts.alaskacommunications.com/Account/SignIn
I have been on hold for over an hour and a half as I write this! I tried email and got a message saying expect an answer within 5 business days. I need help N O W, not next week. The customer service is lousy!
Hi I’ve called 10x and emailed 2x. I’ve been trying for 3 weeks to cancel my service! I sold my house and move to Louisiana weeks ago and no one from your company will call me back. If my credit card gets charged again I’m going to report your company for fraud
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.