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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is a joke. That's if you can get them on the phone. Came out to my place and told me I had a line of sight for the fiwi service (winter time). Due to various reasons I end up getting my install rescheduled literally 4 times. All but one time their fault. Several hours of work taken off to accommodate all of this. Finally show up to do the install (after green up) and tell me I have no line of sight. The guys in the field all seem like decent guys and probably take alot of crap due to just horrible customer s... read more
nobody knows how to answer the customer service line or email.
Business response:
Hi Austin, thank for reaching out. We're sorry for the long wait times. We understand from our DMs that you are squared away. We're sorry it was a frustrating process. Take care!
Please answer my dm or email! I was put on hold for over 2 hours after being transferred to tech support. My grandpa who doesn’t speak any English or knows how to send an email just needs a new modem and we’ve been trying to get a hold of you folks for over a month now. He translated a letter and sent it twice (bless his heart) and nobody answered him. God knows how long this took him. Just send him a new modem!
Business response:
Hi Nancy, thank you for reaching out to leave this review. We've been corresponding with you via direct message and we hope we've got your grandpa squared away.
ACS does NOT answer their phone! I’ve been on hold for over THREE HOURS! Worse customer service in history. (AT&T is just as bad.) They don’t give one whit about their customers. If ACS CEO receives any kind of salary at all, he is grossly overpaid!
Business response:
Hi Patti, thank you for reaching out to leave us a review. We're really sorry for the long wait time on the phone. You can email us if that's better for you. Our email is consumercare@acsalaska.com. Please direct message us your account number so we can look into the history of our communications with you and get to the bottom of this and help you. Thank you.
On hold for over an hour. Won’t stop charging me for service I canceled.
Business response:
Hi Mark, thank you for reaching out. We just responded to your DMs and we'll get this straightened out for you!
You can’t get anyone to pick up a phone to help you out with service! Acs is a joke!!! Find another company who cares about their customers
Business response:
Hi Thad, thank you for reaching out and leaving us a review. We're really sorry for the long wait time you experienced. We know it's super frustrating. If you still need assistance, we encourage you to reach out us via email at consumercare@acsalaska.com or submit a support request in AccountView. https://accountview.alaskacommunications.com/
Listen to your customers, answer a phone - ever...I’ve been on hold for over half an hour to cancel my service. You guys are so broken. Seriously if you are managing this company try calling your numbers and see who, if and when it gets answered and the type of help you receive. I will not recommend your company anyone. I will also be very outspoken on how much you don’t take care of customers.
Business response:
Hi Matthew, thank you for reaching out to share your feedback. We're very sorry for the long hold time and poor experience with us. We'll share your feedback internally so we can improve. If you still need assistance from us, please send us an email at consumercare@acsalaska.com. Thank you.
Wait time of 1 hour 10 minutes finally hung up. Horrible customer service.
Business response:
Hi Sherri, we're really sorry about the long wait times on the phone. What are you trying to reach us about? We can try to help you. Thanks!
Our unlimited internet service has been lagging and very frustrating If this doesn't stop, we are going to switch!!!
Business response:
Lagging is no good! Have you raised this issue with us? We'd really like to take a look and see how we can improve your service. Please submit a support request in AccountView. One your ticket is received and reviewed, we'll have a tech support professional reach out to you directly with help. Here is the link: https://accountview.alaskacommunications.com/. Thank you!
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.