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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
you should only use ACS as internet if you live by yourself. otherwise it can't handle two people streaming. sad.
Business response:
Hi Damian, we're really sorry to hear about the slowness at your house. We're rolling out major upgrades this year. We hope to be able to deliver you a much better experience soon!
Nearly impossible to contact them over the phone, unless you have time to wait on hold for 6 hours. Connection is good for 30 seconds then fades out and completely drops connection.
ACS requires you to put in service orders to repair Internet connectivity failures USING THE INTERNET! Their business model is to train their customers to go to a RELIABLE communications provider to access the BROKEN ACS system. BWAHAHAHAHAHAHAHAHA!
Business response:
Hi Doug, we have a mobile app that you can use to submit your support ticket. Just like using the Facebook app, it utilizes your mobile data plan. You can download our app in the App Store or Google Play, or, you can use the mobile version of our website. We hope you were able to get a ticket put in for your internet troubles. We look forward to assisting you. Thank you!
I had ACS for about a year. I moved to a different location, and they told me I was able to transfer my home internet there, but then they said my area was “out of range” so I paid the last months internet bill. And switched services now I have a letter from them saying I owe them about $500 when I already canceled my services...
Business response:
Hi Martha, please email us at consumercare@acsalaska.com with your former account number and contact information. We will have someone research this and get back with you. Thank you, for reaching out to us. We appreciate it.
Hire more employees Option for a call back if we cant wait more than 5 minutes. Online chat option for customer service
Business response:
Hi Nisha, thank you for taking time to leave us a review. We're sorry for the poor experience you've had with us. These are great suggestions. Have you been able to speak with someone yet?
Keep it classy ACS. Y'all are good for killing cell phone batteries.
Business response:
Hi Tamera and Nisha, we're really sorry about the long wait today. Our system was down, which impacted wait times. We hope you can get in touch with us ASAP, if you haven't yet. If you're calling for tech support, we recommend submitting a support request in your AccountView account. We have a mobile app version as well. https://accountview.alaskacommunications.com/
Shameful level of service.
Business response:
Hi John, thank you for leaving us a review. We're very sorry for the poor service. We hope to do better next time. We appreciate you. Take care.
They are impossible to contact, I have been unable to contact them over the phone, attempted to call them three times, each time was on hold for over 45 min and had to give up.... absolutely ridiculous. Guess I don’t need internet that bad.
Business response:
Hi Joe, we're really sorry to hear about this. We know long wait times are frustrating and we're working hard to improve in this area. Are you calling about your internet service being down? Or are you wanting to purchase new internet service?
Your customer service is non existent as we have been trying through the phone, email, facebook, service tickets to get a hold of someone that works there and you will not talk to your customers! We cannot recommend this company for that reason! Mike - Susan James
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.