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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to contact ACS regarding my landline. 1st time on hold for 2 hours had to hang up. 2nd time 2.5 hours couldn't stay on any longer. 4.5 hours of my day and never did get to talk to a customer service rep.
I have been trying to reach ACS since we moved back in March/April 2020 about our billing. They were supposed to switch service from one address to another, and instead have been billing us for BOTH locations for almost a year now. I have called, emailed, put a ticket through on their customer portal, and yet they still continue to bill us. Anyone have any suggestions on how to reach an ACTUAL PERSON? As we speak, I have been on their "your call is very important to us" hold line for over an hour and a half. Then after final... read more
Business response:
Hi Melissa, we're sorry for the long hold times you're experiencing. We know it's super frustrating. Did you receive a call back from a supervisor? If not, please send us a private message with your account number so we can look into this. Thank you.
Have not been able to get ahold of any one for internet support for over a week each time I am on hold for 2 hours or more listening to horrible music and having robo voice every 20 mins telling me to go to their web site for help.. yes it might help if I could get on line to get support.. I have been with ACS for 21 years and never had this kind of trouble.. most I have ben on line is 5 mins with out getting bounced off. PLEASE ANSWER YOUR PHONES WITH PEOPLE NOT ROBOTS>>> if this isnt fixed I will be changing my service ... read more
Poor to consistently unresponsive internet service. Customer service with minimum 1 hour wait times. I have to use phone hotspot (AT&T)for my home internet. have called multiple times for help. 4 hours on hold... I can’t even call to cancel or request a refund. Overall, I would not recommend this service to anyone. I am on hold with them (30 mins already) to cancel...
Why ACS internet down during weekend, no support, no hotline for customers to call to let you know your service down, you should have Facebook page to communicate with customer about what going on? When internet will be back? Seem like I can’t do anything but wait and hope internet will come back soon.
Business response:
Hi Tassanan, thank you for taking time to leave us a review. We're sorry your internet was down over the weekend, we know that's frustrating. When you need tech support, we recommend submitting a support request through AccountView. You can do this via your mobile phone. Once received and reviewed, we'll have a tech support rep reach out to you directly to help. Thank you, again, for leaving us a review. We appreciate it.
No service! No customer service! Useless! Big mistake!
Your reviews say a lot. Our internet goes out daily and only stays on about half the time. We have acs. I am using an at and t phone to write this review.
Business response:
Hi Paul, thank you for taking time to leave us a review. We're sorry to hear about your internet cutting out. We'd like to take a look at why that's happening and provide a fix. Please submit a support request ticket in AccountView. https://accountview.alaskacommunications.com/
Horrible customer service. 1 hour and 58 minutes, still haven’t answered the phone. Calling because internet service has been down for days.
Business response:
Hi Mike, thank you for taking time to leave a review. We're sorry your internet service is out. We'd like to take a look at why that's happening and provide a fix. Please submit a support request ticket in AccountView. https://accountview.alaskacommunications.com/
Terrible service. They don't answer their own phones. I'm on hold right now because I can't connect to The Internet via ACS and now my voice service is down too. Current hold time = 1 hour 43 minutes. Call your elected representatives and complain. Call the Regulatory Commission of Alaska (RCA) and complain. Sheesh.
Business response:
Hi Glasgow, thank you for taking the time to leave us a review. We appreciate it because it helps us improve and do better. We're sorry about the long hold time. We are working on bringing those call hold times down. Were you able to speak to someone?
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.