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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have u ever try calling there teck support team ? The don’t answer the phone I waited over 3 1/2 hrs and still no answer? Oh if u send a e-mail request- forget that- they don’t even answer that. But if u r late on ur bill - holly hell!!!! Not a good company to do service with!!!!
Business response:
Thank you for your review. We appreciate it because it helps us improve. We're very sorry for long hold times and long email response times. Fixing this is a top priority for us.
Nothing we are stuck with ACS because we have no other options. they do t answer their phone being on hold for 2 hours and no one answering is absurd. they quit taking payments over the phone and raised their prices during a pandemic!
Business response:
Hi Tammy, Thank you for taking the time to leave a review. We're sorry about the long wait time you experiencing. We're working hard to improve that. We recommend using your AccountView account to manage your payments so you don't have to wait on hold. Here's the login page: https://portalsts.alaskacommunications.com/Account/SignIn Thank you for reaching out. We appreciate you.
I’ve been trying to figure out what to say. I live in a small town off the road system and we have a little grocery store here. It’s really a great store. However they have had an issue with ACS for over a week now leaving them unable to process a certain type of card- leaving lots of families unable to buy food. Traditionally ACS will say they will come fix it yet either a) won’t get a timeframe or b)don’t come at all. I personally have internet through spit spots and am very happy with them but it’s so hard to sit back and... read more
Business response:
Hi Jen, thank you for taking time to leave a review. As we mentioned in previous messages with you, we've been in communication with the account holder about the issues at the grocery store. We had to cancel our scheduled travel to Seldovia last week due to weather and we rescheduled it for as soon as we could. Winter weather in Alaska doesn't always allow for immediate travel. We do our very best to service our remote areas while keeping our technicians safe. Thank you for reaching out. We appreciate you.
Hard to contact them and they have a really clunky phone system. Long hold times.
Business response:
Hi Stephanie, thank you for taking time to leave a review. We're sorry for the long hold times and clucky system. We encourage you to send us an email at consumercare@acsalaska.com if that works better for you. Thanks!
Current situation is pictured....heading to two hours of on hold. Calling about their service that isn’t working. Zero 24 hours customer service like they claim. We’ve been without internet for 4 days now. I’ve used ACS for years, but this year they’ve really gone down hill fast.
Business response:
Thank you for reaching out and taking time to leave a review. We always appreciate honest feedback and we use it to improve. We apologize for the long wait time you experienced. We recently made upgrades to our account management, billing, and ordering systems. With the upgrade, service and account requests are taking longer than normal to process. In the meantime, we encourage you to submit a Support Request in AccountView. This is the best way to receive technical support. A tech will take a look at your ticket and contact... read more
Terrible customer service and they provide a very poor service. What they advertise is nowhere close to what customers actually get.
Business response:
Hi Dave, thank you for reaching out and taking time to leave a review. We always appreciate honest feedback and we use it to improve. Have a happy holiday season.
I have been on hold for over an hour on multiple days. My home internet hasn't worked in a while, July actually, and I'm unable to reach anyone to get it back in service. I'm curious if this is your business model? Do you just take money and not provide a service? Your help would be GREATLY appreciated, but I've come to understand that I likely won't get it. If nothing else, at least let me know that this is what to expect from your company; expectation management of sorts.
Business response:
Hi Emery, thank you for taking time to share your feedback with us. We know the current wait times on the phones are very frustrating and we're working hard to improve this process and bring those wait times back down. We value you and we strive for better. We'll get there! Thank you for your patience through this process. Have a happy holiday season!
The staff itself are wonderful, helpful and kind once you actually get ahold of one of them. The overall management in the customer service area of running a business is a solid F. #1.) calling them is a joke , I called 3 times with the average hold time being 2 HOURS. During the entire time you’re holding there is a message that comes on that says you can do this faster and easily using their app or website or E-Mail #2.) I have emailed and waiting days for a response. #3.) I submitted a trouble support ticket online, I am ... read more
Business response:
Hi Gary, thank you for taking time to share your feedback with us. We know the current wait times on the phones are very frustrating and we're working hard to improve this process and bring those wait times back down. We value you and we strive for better. We'll share your feedback regarding the hold messaging on the phones and we'll take a look at updating it. Thank you for your patience and we hope you and your family have a happy and safe holiday.
Poor customer service and internet reliability! ACS has the monopoly in the area and there are no other options.
Business response:
Hi Leo, thank you for taking the time to leave us a review. We're sorry we have delivered you poor customer service. We are actively working to improve and we really appreciate your candid feedback. Regarding internet reliability, we'd like to take a look at your service to see what we can do to improve it. Please submit a support request in AccountView. Thanks, again, for sharing with us. Have a happy holiday season.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.