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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to switch my service from my last house to my new one. I put in an order request over one week ago with no response. I have called and emailed customer service with no response. The internet is good so I am disappointed that I will be forced to switch internet providers because of their terrible service!
Business response:
Hi Lacie, we're sorry for the delay in getting back to you. We are working through orders in the order they were received and we'll get to yours ASAP and reach out! Thank you for taking time to leave a review. We appreciate it and we're working to improve some of these issues you mention. Have a great holiday season.
Been a customer for over 12 years and can’t contact them in any way. Customer service sucks
Business response:
Hi Bo, thank you for taking the time to leave us a review. We're sorry for the trouble in getting ahold of us. We know your time is valuable and this is frustrating. What are you needing assistance with? We may be able to point you in the right direction. Thanks, again, for sharing with us. Have a happy holiday season.
Have tried multiple times to get ahold of anyone on the phone. Have even tried emailing and am STILL waiting for a response after a week+. I know your are rolling out some type of new system but we’ve been on hold for 1.5 hours today and still haven’t talked to anyone. I called a week or so ago and was also in hold for 1 hour plus before I gave up. At this point, we would like to just cancel our internet with you BUT WE CANT REACH ANYONE to do so..... 😑
Business response:
Hi Charlotte, thank you for taking the time to leave us a review. We're very sorry for the long hold times you experienced. We know your time is valuable and this is frustrating. We're working hard to improve as we implement our new system. We encourage you to email us at consumercare@acsalaska.com if you'd like to request cancelation. Thanks, again, for sharing with us. Have a happy holiday season.
I haven't had internet since 11-13-20. I have called EVERY business day since. To the tune of 13 hours total on hold. I have spoken to a Tom, and a Pam both have tried to get me in touch with a Rebecca. I have waited for a call or email from said Rebecca. I have also left 4 VM, all to no avail. I have children in homeschool. When we do have internet it is fast and we love it. Right now though this is upsetting.
Business response:
Hi CiGi, we're very sorry about this. Please private message us your name, phone number, email and Alaska Communications account number and we'll have Rebecca give you a call. Thank you!
Been on hold for over 2 hours this is ridiculous....
Business response:
Hi Haylee, thank you for taking the time to leave us a review. We're very sorry for the long hold time you experienced. We know your time is valuable and this is frustrating. We're working hard to improve. Thanks, again, for sharing with us. Have a happy holiday season.
They have horrible customer service. There are two boxes right across the little used dirt road across from my home but they won't connect. keep saying it is "in engineering". been over a year now. Heard about SpitsWspots. they got me over 100mb connection with no caps. great customer service. don't expect ACS to be in business long.
Business response:
Hi Shane, thank you for taking the time to leave us a review, we appreciate it. We're sorry about the poor customer experience you are having with us. We're working hard to improve this process for our customers. Thank you.
Customer service is abysmal on hold for an hour.
Business response:
Hi Shannon, Thank you for taking time to leave a review. We’re sorry for the long hold time and your poor experience with us. We’re working to improve this process for our customers. We appreciate you and we appreciate you sharing your feedback to help us improve. Thank you.
No one has been responding to me not contacting me nor accepted my check that I have mailed in; meaning they never deposited the check. I need my service on for the shop and I havent heard NOTHING BACK FROM THEM! ACS please call so that I can have service for my shop. It should not take a month with no one responding nor answering to get a payment through.
Business response:
Hi Kierra, we appreciate you taking the time to reach out to us on social media. We're sorry for all of the trouble getting in touch with us. We’re working to improve this process for our customers. Because of your poor experience and the effort you took to leave a review, we’d like to follow up with you about your experience. Please private message us your name, account number and email address and we’ll be in touch. Thank you.
Internet service is OK but they have no customer service at all! it is common to wait on hold over an hour to talk to anyone and their pay by phone is constantly down. they often make mistakes on their billing and it is extremely difficult to get these errors corrected. not a customer oriented business.
Business response:
Hi Kari, thank you for taking time to leave a review. We’re sorry for the poor experience with us. We’re working to improve this process for our customers. We appreciate you and again, we're very sorry.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.