This profile has been claimed by the business owner or representative.
Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have spent countless hours trying to reach you concerning my internet. No response!! Zero/zilch/ nada!!!
Business response:
Hi Marlin, thank you for taking time to leave a review. We’re sorry for the long hold times and slow response from us. We’re working to improve this process for our customers. Because of your poor experience and the effort you took to leave a review, we’d like to follow up with you about your experience. Please private message us your name, account number and email address and we’ll be in touch. Thank you.
I have spent three hours on hold and have yet to talk to anyone.
I've tried 6 times, to reach someone. Your hold time is ridiculous and no one has returned my voice messages or emails. Its been over 3 weeks now since I've been trying to get a hold of someone. I have a new internet provider because no one has called me back for technical support from 3 weeks ago. I work from home and it was a nightmare with your internet service. Here I am about to pay my first bill with my new provider and still no response from you and I'm being charged for service that I did not use. Coming from some... read more
Business response:
Hi Kerin, thank you for taking time to leave a review. We’re sorry for the long hold time on the phone and slow response on our part. We’re working to improve this process for our customers. Because of your poor experience and the effort you took to leave a review, we’d like to follow up with you about your experience. Please private message us your name, account number and email address and we’ll be in touch. Thank you.
Saturday evening the ACS internet line fell across my driveway. It had broken at a splice midway between the main power pole and our house pole. We had to call GVEA to move the potentially hot lines out of the road. ACS has NO emergency number or contact of any kind. I immediately put in two trouble tickets with zero response. Attempts to navigate their phone system failed as it didn’t recognize my ph# or account #, both of which have been the same for almost 10 years. After 2 hours on hold first thing Monday morning, I was ... read more
Business response:
Hi Elizabeth, thank you for taking time to leave a review. We’re sorry for the long hold time on the phone and slow response in getting back to you. We’re working to improve this process for our customers. Because of your poor experience and the effort you took to leave a review, we’d like to follow up with you about your experience. Please private message us your name, account number and email address and we’ll be in touch. Thank you.
I have been on hold for Over an hour, last week I placed a online service request and got a reply that someone would contact me within 72 business hours.
I literally can’t do anything I’m not getting what I paid for and I can’t cancel anything this new thing going on with there website is not great at all I want my money back😡
Business response:
Hi Javarius, we appreciate you taking time to share feedback with us. We're always hoping to improve. We're sorry for the poor experience you're having with us. We encourage you to give us a call at 800-808-8083 or email us at consumercare@acsalaska.com. We also have FAQs for using AccountView, here: https://www.alaskacommunications.com/accountsupport
Trying to change service to new place. Keeps rejecting my email. Need Current service at old location stopped this week. Plz call
Business response:
Hi Telisia, thank you for taking time to leave a review. To change your service, please call us at 800-808-8083. We're experiencing a high volume of calls, but look forward to helping you. Thanks!
I have been on hold for 4 hours. Then someone shared a similar story and was told you are not taking on any new customers. If that is true why do you keep prospective customers on hold?
Business response:
Hi Sandra, we appreciate you taking time to share feedback with us. We're always hoping to improve. We're sorry you were on hold for so long. We are definitely still taking on new customers! We encourage prospective customers to order service through our website.
The new online bill pay option does not provide confirmation numbers or confirmation emails!! I'm not sure why the new Accountview doesn't provide this anymore, absolutely unacceptable and shady!
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.