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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
our internet has been going out a lot in the past few months. and you’ll be lucky if you can even get ahold of them. i’m usually on the phone for 2+ hours on hold.
ACS sucks. Worst customer service ever. Good luck reaching them ever! Filed a complaint with both the state regularity commission as well as the FCC. Hope others do the same. Shame on you ACS! 🤬
You could improve by hiring more employees to answer your phones, by having people answer the phone 24/7, by showing up to fix your equipment. Your employees who answered the phone these past 2 weeks were incredibly friendly. But still no solution to our internet not working.
Business response:
Hi Angie. We appreciate you taking the time to leave valuable feedback. We hear you on the hold times and are working to improve our internal processes. Thank you again and please don't hesitate to reach out with any questions or concerns. We're always happy to help to the best of our abilities.
Hang in there guys! 3 hours and I got through to Customer Service! 😂 Rep was very friendly after I squealed like a little girl when I finally heard her voice! Apparently call back numbers aren’t a thing with ACS... But on the bright side they have little to no competition with internet options so imma stay a customer 🙃
Business response:
Hello Elysia. We truly apologize for the unacceptable hold times and we hear your feedback on the call back feature. Were you able to get an answer to your question from customer service? If you're still experiencing issues, please send us an email directly at customercare@acsalaska.com with your account number and a good contact phone number.
I don’t see any other way to contact you except writing here. You don’t answer phone calls and emails. The technician who was meant to install residential internet in my house last week did not show up. He was scheduled to come sometime between 9 and 4 on Thursday October 15. We got no contact from him and nobody showed up. I tried to call customer support about it and was on hold for an hour and a half, not getting anywhere. What is going on? Please contact me ASAP. Order number is: ORD-02714-X8Y5V1
Business response:
Hi Yulia. Thank you for taking the time to leave a review. We appreciate the feedback and have forwarded this information along to the appropriate department manager. We'll be sure to have a member our team follow up with you as soon as possible to resolve your issue. Thanks for your patience and please let us know if you have any additional questions or concerns.
I am absolutely furious that I even have to post this, but I have spent the last 2 hours on hold waiting for a technical support agent. This happens every single time I call (which happens 2x a month because my service goes down). I wish I could recommend this company, but their lack of customer service agents and how often I lose internet has become frustrating.
Business response:
Hello Brie Stepanek. We apologize for the long hold times. We recently made big upgrades to our account management, billing, and ordering systems. With the upgrade, service and account requests are taking longer than normal to process. Thank you for your patience. In the meantime, we have some frequently asked questions on our website that may be able to assist you. Support with our new system: https://www.alaskacommunications.com/changes Assistance with AccountView: https://www.alaskacommunications.com/Support/AccountView... read more
hey #alaskacommunications, thanks for keeping me on hold for over 2 hours, and still not fixing my internet. 2nd time in the past 10 days it's been down and you don't want to refund me for the downtime? shame on you #acs
Business response:
Hello Ben. Thank you for reaching out and taking time to leave a review. We always appreciate honest feedback and we use it to improve. We apologize for the long hold time today. We recently made big upgrades to our account management, billing, and ordering systems. With the upgrade, service and account requests are taking longer than normal to process. We do have some frequently asked questions on our website that may be able to assist you. Support with our new system: https://www.alaskacommunications.com/changes Assistan... read more
Hey Alaska Communications! I have been on hold for an hour and half. This is absolutely ridiculous! Every time I call there is an extremely long wait!! I am trying to follow up on a request that I had made on the 6th of October!! I’m having to waste my time because of your poor customer service! For all that is holy hire more customer service agents. Your service absolutely sucks!
Business response:
Hi Brandi, thank you for taking time to leave a review. We appreciate it. We apologize for the long hold time today. We recently made big upgrades to our account management, billing, and ordering systems. With the upgrade, service and account requests are taking longer than normal to process. We’re giving your request the attention it deserves and thank you for your patience as we process it.
worst customer service ever!!!
Business response:
Hi Jessica. We truly apologize for any poor experiences that you've had with us. We'd love to investigate further and provide a resolution as soon as possible. Please send us an email at customercare@acsalaska.com with your account number and a good contact number so that we can follow up. Thank you.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.