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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service in AK I was just on hold for over an hour waiting for anyone from ACS to answer- no luck They need to replace their leadership team and hire folks who actually care
Business response:
We're sorry about the long hold time today. We are experiencing a high volume of calls today. We encourage you to email us at consumercare@acsalaska.com with details. Thank you.
I have been trying to contact them for 4 day now and no one is answering the phone
Business response:
Hello Carolin. Were you able to speak with somebody? If you're still in need of customer service, please send our knowledgeable team an email directly at customercare@acsalaska.com so that we can investigate your account and provide a resolution as soon as possible. Thank you for choosing Alaska Communications.
Worst service ever! I’ve called them and been told to get another router to boost my signal! I’ve submitted a trouble ticket online and no one has called me back. Right now I am on the phone for over an hour and a half with no one answering. Plus! Now get this; I had to get off my WiFi in order to call them because the app would not work! Kept buffering!!!
Business response:
Hi Sharon, we're really sorry to hear about these issues. We encourage you to send us an email at consumercare@acsalaska.com and we'll have someone get back to you on this. We appreciate you taking the time to leave a review. Thank you.
Alaska Communications is a horrible company to do business with! After being a customer with ACS for over 8 years, our business upgraded our telephone system with ACS 3 years ago and this is when the problems started. When the technician came out to install the system, he actually laughed at what he was doing. He couldn't believe he was installing a system that ACS didn't even support anymore, but he continued with the installation and for the last 3 years we've had nothing but problems with the system. After several complai... read more
Business response:
Hi Johnathan, we're really sorry to hear about these issues with your phones and the frustrations with our account. We'd like to take a look and help you out. Please direct message us your Alaska Communications account number and phone number. Thank you.
Worst company In Alaska I have ever dealt with in 50 years. At one time they were pretty decent but no more. Must have gotten a hatchet bare bones Ceo. They are definitely bare bones and way understaffed. Don't even have a walk in office in Fairbanks or North pole anymore. If you have internet check the speed and amount you are receiving. My self and some of my friends have found out that we are not receiving what we have paid for. Good luck on talking to a live employee. Not unusual to wait 45 minutes or more and nobody pic... read more
Business response:
Hello Michael. We appreciate you taking the time to leave feedback and we truly apologize for the poor experience. If you're still experiencing issues with your service and don't want to wait on hold, please email customer service directly at customercare@acsalaska.com with your account number and a good contact phone number. Thank you for your patience and we hope to provide a resolution as soon as possible.
Very disappointed with ACS. We are having extreme problems with our phone line and internet. I am lucky to even post this right now. We have been out of our phone and internet all weekend and called Monday had to leave a message no call back and today it is Wednesday and Internet very slow and no phone. This had been going on and off for several months. We are told now that it is a line between North Pole and Fairbanks however don't know where. That is where troubleshooting comes in and if cannot locate replace. We a... read more
Business response:
Hi Dawn. We truly apologize for the poor experience and would love to look into your situation further. Would you please email customer service directly at customercare@acsalaska.com with your account number and a good contact phone number? Thank you for choosing Alaska Communications and we hope to provide a resolution as soon as possible.
Lack of customer service support. Our phone and internet went out over the weekend. Phone service restored on Monday but still no internet. I’ve been trying to reach someone for 2 days. Had the battery die on both handsets. This morning their automated system hung up on me 5 times.
Business response:
Hi Peggy. We truly apologize for the poor experience and would love to make it right. Please send us a direct message with your account number and a good contact phone number. We'll be sure to have someone get in contact as soon as possible. Thank you for your patience and we hope to hear from you soon so that we can get this resolved.
been trying all morning to talk to someone and nothing but hung up on,need them to raise line only sits 10ft off ground,poor to no communication
Business response:
Hi Harold. We truly apologize for the poor experience. Rather than call our customer service team, we encourage you to send us an email directly at customercare@acsalaska.com. We'd love to look into your situation further and provide a resolution as soon as possible. Thank you for your patience and we hope to hear from you soon.
UPDATE your customer service so that we can leave a call back number. The wait times are ridiculous and nobody seems to care.
Business response:
Hello Jena. We truly apologize for the poor experience. We've been experiencing long hold times in light of recent events and hope to improve that as soon as possible. If you're experiencing issues with your service, we encourage you to submit a Trouble Ticket in your AccountView. This can be done via mobile data or in our AccountView app available for iOS and Android devices. Or, you can email customer service directly at customercare@acsalaska.com with your account number, a good contact number, and a description of your i... read more
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.