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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Answer your phone would be a good way to start
I’m still working to resolve a severed cable outside my house. Spent 3 hours on hold and the issue is still not resolved!
Business response:
Hi DJ. We sincerely apologize for the poor experience and would love to look into this further. Please send customer service an email directly at customercare@acsalaska.com with your account number and service address so that we may provide a resolution as soon as possible. Thank you.
Improve your customer service for potential new customers
Business response:
Hi Susan, we're sorry we haven't provided you with good customer service. We hope to do better! If there's anything we can do to help, please let us know. We appreciate you.
We are moving out of state today and called to cancel our internet service. Our bill was generated yesterday, so we get to pay for the whole month of internet but only use 2 days. We were told that there will be no credit for the days we won't use, no prorating ...... very disappointing customer service!!
Business response:
Hello Michelle. We sincerely apologize for any miscommunication and understand your frustration. However, per our terms and conditions, you may cancel your service at any time, and you will continue to have access to the service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month service periods or unused service. We wish you nothing but the best of luck on your move and safe travels!
For the last 3 weeks we have had so many problems with the internet service. I dont even know what we are paying for as we spend more time trying to connect to the internet than actually using it. We used to be able to have 4 devices running now we can barely get 1 let alone 2. Every time I submit a trouble ticket I am told its fine and basically no one wants ti take the time to help. Its not fine. Very frustrating. first time in the last two years that I have been very unhappy with ACS. I have a disabled senior that lives ... read more
Business response:
Hello Jillian. We sincerely apologize for the poor experience and would love to look into this further and provide a resolution as soon as possible. Please send us an email at consumercare@acsalaska.com with your account number and a good contact phone number so that we can get in touch. Thank you for the feedback and we hope to speak with you soon.
ACS is a terrible service provider in every way. I tried the unlimited internet and it was awful. I couldn't even watch a single movie on Netflix. Its not like I live in the bush either. I live S. Anchorage. That is just one of several bad experiences I had with ACS. Other bad experiences are that it took over three weeks to get service hooked up (back in March) and having to take an entire day off to wait for the service guy to come between the hours of 8:00-4:00. Lastly I disconnected my service March 30th but still have t... read more
Business response:
Hi Casey. We've also replied to your wall post, but we want to ensure your situation was being handled in an appropriate manner. Please email customer service directly at customercare@acsalaska.com so that we can look into this further and provide a resolution as soon as possible. We sincerely apologize for the poor experience and would love to make it right. Have a great day and please don't hesitate to reach out with any additional questions or concerns.
worst customer service. they make changes on your plan without notifying you and have no way to put changes back
Business response:
Hello Rina. We apologize for the poor experience and would love to look into this for you so that we can make it right. If you haven't already, we highly encourage submit a Trouble Ticket in your AccountView. Once you've done that, you can also contact customer service directly with your concerns at consumercare@acsalaska.com. Thank you for choosing Alaska Communications and we hope to resolve your issue as soon as possible.
Been a costumer with ACS for over 20 years. I was on the phone with ACS last week and they’d rather give new high speed broadband to new customers than treat their long time loyal customers right! There’s a fiber optic line 300 yards from our neighborhood !!?? As a business don’t you think you’d want to please your now paying customers! Thanks for the good customer service ACS!! NOT!! A neighborhood text was sent out and it looks like we are all going to go with Spit Spot if we don’t get better service!! Would love to stick... read more
Business response:
Hi Tamara. First off, thank you for choosing Alaska Communications for over 20 years. We sincerely appreciate that. We'd love to look into this situation further and see how we can make it right. If you don't mind, would you please contact customer service directly at consumercare@acsalaska.com with your issue or request so that we can provide a resolution as soon as possible? Thank you again and have a great day.
The internet is so shoddy- watching streaming channels that buffer fairly consistently. Or just no internet access at all for up to an hour or two days... True story. On hold for over an hour... Unlimited internet- yes, but slow, slow, slow. Oh, and as mentioned above, super unreliable.
Business response:
Hi Shana. We sincerely apologize for the poor internet experience you've had with us. Buffering while streaming and service completely dropping is not right and we'd love to look into this for you. If you're still experiencing issues with your service, please start by submitting a trouble ticket in your AccountView. This can be done via mobile phone through our app if your internet is not working. You can also email customer service directly at consumercare@acsalaska.com and they'll reply as soon as possible. Thank you for c... read more
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.