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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Loooong story short.... very unreliable internet speed. And terrible customer service. Here’s the story, Promised a measly 10 mbps. But it dropped to 2.75 Contacted ACS tech support after being put on hold for 40 min. Took 6 weeks for a tech to be dispatched to my house. Techs got me the 10 mbps back but it only lasted 1 month and the speed dropped back down to an average of 2.7 mbps. Called again, Got put on a 30 min hold and took 4 weeks for another tech to come to my house. And again the fix only lasted 1 month. I went ... read more
Easily the worst company I’ve ever dealt with. I am now waiting over 3 weeks for a service technician to resolve my home internet issues (for the second time in six months). The customer service representatives and support technicians are basically rude and ineffective. If there was any other home internet provider available, I would pay more and use the competitor. I am furious with this joke of a company called ACS. I have been a customer for 9 years and have never missed a payment. Since I’m clearly not the only one e... read more
Business response:
Hi Justin, thank you for your review. We're sorry about the poor customer experience you received. We encourage you to reach out to us via private message with your account information so we can look into this.
They are very unsupportive and terrible customer service. We have been with them forever only because we have to. Believe me we would drop them if we could. On a scale from 1-5 they are 0
Business response:
Hi Darlene. We sincerely apologize for the poor experience you've had with us thus far and we'd love to make it right. Have you already submitted a trouble ticket in your AccountView for the issue you're experiencing with your service? If not, please start by doing that. You can also contact technical support at 800-808-8083 or by emailing them directly at consumercare@acsalaska.com. Thank you for choosing Alaska Communications.
I have been on hold for 45 minutes, haven't spoken to a real person and been without internet for two days. do real people even work here? already submitted an online ticket too
Business response:
Hi Robbie, we are experiencing long hold times right now due to an outage impacting VoIP phones. The best thing to do is submit a trouble ticket so we can take a look and give you a call. We’re sorry for the inconvenience. Thank you for reaching out.
In Every Way... start by letting us talk to you via email to respond to tickets, give new info, schedule appointments. LET US EVEN SCHEDULE APPOINTMENTS. This system now is that you won't even estimate a day you will arrive to do the work. I was told to call EVERY morning (and be on hold like today? for 45 minutes???) to find out if the ticket was assigned to a technician. Then supposedly 99.9999999% of the time, that means you'll show up that day. No telling when. So my choice is to cancel my life and stay home? And if I ca... read more
terrible customer service and so disorganized its ridiculous how they still manage to be in business
Business response:
Hello Sara. We sincerely apologize for the poor experience. We'd love to investigate your situation further and come to a resolution as soon as possible. If you haven't already, submit a trouble ticket through AccountView either online or through our mobile app. Technical support may also be reached via phone at 800-808-8083 or via email at consumercare@acsalaska.com. Please send us a direct message with any additional questions or concerns. We're always happy to help.
I've been on hold for over 1hr for Technical support, and the kicker is they told me to submit an email. Worst customer support ever.
There’s no 24/7 support to help when you need it. They are only open 8-530 which is when many people aren’t even home to realize if there’s an issue
Business response:
Hello Michaella. We apologize for not having technical support at a time when you needed it most and would love to look into your situation so that we can provide a resolution as soon as possible. If you haven't already, please submit a trouble ticket through your AccountView either online or through our mobile app. Our technical support team responds to trouble tickets seven days a week. If you prefer to call and speak with a representative, technical support is available Monday - Friday from 8AM - 6PM and on Saturday from ... read more
Once again my internet has gone down just after the tech support has closed, not like my service wasn’t already crap to begin with. A lovely undiagnosed “problem with the signal”... talk to IT have me unplug and reconnect my router... “well, there is definitely a problem with your signal, we’ll submit a trouble ticket...” today it goes from crappy signal to NOTHING & once again, nobody is around to tell me why. Please explain why I’m paying full price for a service I’m not actually getting?! And no word on when it might get ... read more
Business response:
Hi Cheryl, please private message us your account number and a phone number where we can reach you. We'll have someone call you about this.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.