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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is how bad my internet service has been. I’ll switch out my router to a dual but by reviewing the posts here I’ll get what I get and take it, for nothing is done by this provider. Here I am in the new year, my internet service I had thought couldn’t be much worse than I’ve been getting which was literally barely able to read an email but that’s been out the door all day. Yes, I’ve unplugged rebooted, bought a new router. When do I get a cut back bill for lack of services? Hey ACS! Don’t bother to reply to this with the ... read more
Business response:
Hi Fred, thanks for taking the time to leave a review. We're sorry for the troubles you've been experiencing with your service. We encourage you to give us a call or submit a trouble ticket so we can take a look at your account and investigate what's going on. We appreciate you.
They have one of the worst customer service!
Business response:
Hello Johanna. We appreciate you taking the time to leave your recommendation. We'll make sure to take this feedback to the appropriate people so that we can improve our service in the future. If you would, please send us a direct message with your account number so that we can look into your situation further and come to a resolution. Thank you for choosing Alaska Communications and we apologize for the poor experience you've had with us.
Customer service is poor at best! Our Company phone service has not functioned in 2 months. we have to wait 11 months until our contract ends to recieve service from a differenct carrier to have phone service, while still paying ACS each month for a service that does not exist. We have been with ACS for 20+ years and they do not value their customers! We could never recommend this carrier for any service.
Service has been spotty off and on at my house . Every time I call I’m on hold indefinitely. I can’t sit on the phone for 30 minutes +. I’ve got things to do. You should not use your theme song for hold music that is interrupted every ten seconds saying you will be with me shortly. Not sure how you guys are retaining customers
Business response:
Hi Chris, thank you for your review. We're sorry for the troubles with service at your house. We recommend submitting a trouble ticket so we can contact you, rather than you wait on hold to talk to us. You can submit the ticket through AccountView, which also comes with a mobile app version. We look forward to working with you to improve your experience. Thank you for reaching out.
Right now I couldn’t be more upset and disappointed with lack of service! I have been an EXCELLENT customer for 2 years with no late payments etc and I move and am told I cannot get service for an undetermined amount of time due to lack of available equipment! I do NOT except this, seriously? Please add pairs here so we can get the service we need!
Business response:
Hi Shellie, thank you for the review. We're sorry for the delay in service. We looked into this and we'll get you squared away the next time we are in Ouzinkie. If you have any questions, please feel free to reach out to us at 800-808-8083. Thank you.
Poor customer service and poor hold times to even speak to someone
Business response:
Hi Corina, thank you for your review. We're sorry you experienced long hold times. If there's anything you still need help with, please send us a direct message with your account number and phone number and we'll have someone reach out to you. Thank you.
They promise the "highest available internet speeds" but don't deliver. After multiple service requests I was told that the fastest speed I could possibly get is 10 Mbps download and 1 Mbps upload. I've never seen a download speed faster than 6 Mbps. Currently my download speed is 0.14 Mbps and my upload speed is 0.49 Mbps, with only my phone connected. The FCC has defined high speed internet as a minimum of 25 Mbps download and 3 Mbps upload speeds. Alaska Communications doesn't even come close to offering high speed i... read more
Business response:
Hi Marie, thank you for your review. We'd be happy to take a look at your account to see if there's anything we can do to improve your speeds. Please submit a trouble ticket or give one of our friendly customer service reps a call at 800-808-8083 so we can take a look. Thanks!
I have a bad modem. When the power goes off the modem goes off-line and the usual steps of turning off, unplugging power cord and phone line and turning back on does not work. I have to do this process dozens of times to get it to work again. I spent 8 hours on my day off yesterday trying to get this thing working. I spent over 2 hours on hold before finally getting the tech dept only to be told by the Einstein that my modem was working fine and they would not replace the modem. This has been going on for months with numerou... read more
Seriously. 2 days without something I’m paying for. Of course you open after I get to work and close before I get off work. I was calm today. I was calm yesterday. I will not be calm tomorrow. I expect a credit if/when I can actually get ahold of someone. Only so much can be done when your at work and NOT in front of the problem. Having trouble shooting hours the same as most working folks is just piss poor planning!
Business response:
Hi Silvia, thank you for leaving a review. We're sorry about the issues with your service. We'd like to help. Please direct message us your account number and phone number (or email if you prefer to communicate via email) and we'll have someone reach out to you. Thank you for reaching out.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.