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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Provide the Internet service that they are billing me for! Your service is horrible and you do nothing to correct it. If you are working on this problem, then your communications VP has failed in letting your customers know what's going on.
Business response:
Hi Linda, thank you for your review. We're sorry your service is not meeting your expectations. We'd like to take a look and see what's going on. Have you submitted a trouble ticket yet? Submitting a ticket will allow us to take a look and contact you with a solution. You can submit it on our website or via your mobile phone through our AccountView app. You can also give us a call at 800-808-8083. We look forward to hearing from you. Thank you for reaching out.
RecommendedOver the past 14 years, I would have told you, ACS was the best choice for internet. It has been mine. I can’t say that their service OR customer service has backed me in the past couple years. What happened??? Sordidly disappointing these days. It saddens me that I am not alone in my opinion.
Business response:
Hi Sarah, we're sorry about the issues you've been having recently. Thank you for your review. We appreciate your business.
What has happened to this once vibrant customer service focused company? Almost impossible to speak to a human, calls getting dropped while on hold for support and sub par quality of service. Real bummer to those of us who've been with ACS for so many years.
Business response:
Hi Dan, thank you for your review. We'll share your feedback about calls getting dropped while on hold. We have real folks available to take calls through our tech support line Monday through Saturday. We'd like to look into why your quality of service is declining. Are you referring to your internet service? We recommend submitting a trouble ticket through your online account on our website or through our mobile app, AccountView, so we can take a look. Thank you for reaching out.
2 hours trying to restart DSL and tv -no Internet. Trying to create trouble ticket first not go because of no Internet, second trouble ticket complying no one of the phone number worked. And ACS push us to make a business company to have a Internet not to be a residential Internet.
Business response:
Hi Tanya, thank you for your review. We'd like to take a look and provide a solution for you. Please submit a trouble ticket or give us a call at 800-808-8083. You can submit the trouble ticket on our website or via your smartphone through our AccountView app, if your internet is not working. We look forward to hearing from you and getting you back up and running!
Do NOT use these guys for business accounts. Over 2 weeks to get a line moved and a new one added. Tech finally shows up and order is wrong cant even do all of it. And forget trying to get in touch with corporate. NNumber goes to voicemail then the number they tell you to call is not in service and no one ever calls you back
Business response:
Hi Becky, thank you for your review. We're really sorry to hear of these frustrations. We'd like to look into this. Will you please direct message us your account number and phone number so we can take a look? Thank you.
Your customer service is terrible. I was on the phone, in que from 5:35 pm tonight for 1/2 hour for customer technical support with an outage. It is ironically typical for ACS who is a communications company not to have good communications with its customers. Did not get any answer or message other than "We will be with you shortly". What a crock! Then tried calling again to get a person on the line, and the system just hangs up on me when I enter zero as required for the prompt. And your sales department wonders why I take ... read more
Business response:
Hi Dan, thank you for your review. We're sorry for the frustrations and the trouble getting through to us. We sent you a direct message about this.
poor customer service in regards to actually repairing what is clearly a issue on there side
Business response:
Hello. We are sorry about the poor experience and understand your frustration. Have you already submitted a trouble ticket through your AccountView? Please send us a direct message with your account number so that we can follow up with you and get to the bottom of your issue. Thank you.
Alaska communication is probably one of the worst internet companies I have ever personally experienced. I'm going on about 35-40 minutes and I only made it ten minutes into the show. This is not the first time this has happened. They are always laggy and hardly ever wants to work. I'm being told that their end works fine and so it must be me. if I'm going to pay for internet I expect it to work like most people who get internet! Definitely not recommended to anyone!! 😠😠
Business response:
Hello Alicia. We apologize for the poor experience. If you haven’t already, please submit a support ticket through your AccountView either online or our mobile-friendly app. You can also give our customer service representatives a call at 800-808-8083 between 8am - 5pm Monday through Friday.
Garbage service, two times in the first week of having them with loss of service and took well over a day to get a call back from tech support. Unlimited would be great if there was internet to use in the first place.
Business response:
Hello, Jack. We are sorry about your experience with our Unlimited Internet service. Were you able to resolve your issue? If not, please give technical support a call at 800-808-8083. We also recommend submitting a support ticket through your AccountView. You can do this either online or through our mobile-friendly app that's available for iOS and Android. We have also sent you a direct message to follow-up. Please let us know if there's anything else that we may do to help. Thank you and have a great day.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.