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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
WItress was inexperienced - got our order wrong - we were seated in the bar area and it was very loud. Would not go back.
Business response:
Hello Anonymous. We certainly apologize that your evening was not what you expected and hopefully we made things right for you when you received the incorrect order? Either way, we would love to hear more from you so hopefully we can make things right and possibly have you back in the future? If you can find the time, Jimmy can be reached at 843-785-4999. Thank you for your feed back and we look forward to hearing from you.
Food was only ok - dining room had a moderate fishy smell and the AC was blasting from the floor vents. Service was good but we will not return.
Business response:
ScottB, We are not happy to read your response to your experience at Alexander's. We all work hard and long hours to strive to be the best. Sounds like we fell short on your visit. Thank you for the response.
Very disappointing New Year's Eve dinner. My husband and I had an 8:15 reservation and we got there early to have a drink at the bar. The restaurant was packed, but it is usually packed on weekends. The holiday menu was prix fixe so it would seem to not be all that taxing. After our cocktail, we were put at a table in the bar and it was so loud, we had difficulty hearing each other speak. Our server (David) seemed rushed and overwhelmed. He hardly spoke to us, gave us basically no information regarding the food other than "i... read more
Business response:
Thank you for the review. If you decide to return I would love to know. I'm Jim the General Manager and please ask for me when making a reservation. Thank you again.
My wife and I dined at Alexander’s four years ago and enjoyed the experience. Not so, last night, we were rushed through, food was poorly prepared especially my baked flounder with crab...it was tasteless and dry. Very poor experience!
Business response:
Hello, We're disappointed to see that we may not have met your expectations during your visit. Would you be so kind to share with me a little about your experience so that we can make it right? I can be reached at 843.785.4999 or gcarrera@palmettodunes.com. Sincerely, Guillermo Carrera Alexander's Restaurant Manager
Butternut squash soup was served barely lukewarm. Since Richard couldn’t be bothered to check on our table, sending it back was not an option. It was probably the worst service we have ever experienced at a “fine dining” restaurant. We really want to like this place, but we won’t be going back.
Business response:
We noticed a couple of negative reviews from you the last few weeks. We have taken what you have shared with Alexander's and made Alexander's better. Checking back with our guest will continue to be the subject of training to our staff and to the standards that our guest require. We apologize that on your 1st visit your food came out too fast and on your 2nd visit that you received the worst service ever. We will continue to work hard and hope that you consider Alexander's again. Thank you
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is open now. It will close at 9:00 p.m.