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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
The food was ok - nothing to write home about. I was surprised no salmon on the menu. I ask what the soup of the day was - and the server - said oh - "I don't recommend that" I guess honestly is good. Of course I didn't order. I had shrimp and grits - which were substituted for the scallops. Shrimp was overcooked. Server didn't even ask if we wanted a dessert. I understand they were busy - but not once did we get our water glasses refilled or ask us if we wanted another cocktail. We usually visit this restaurant when we go t... read more
Business response:
Hello DebbieN. We apologize that your experience with us was only 2-stars, as we always strive to make everyone 100% satisfied when dining with us. We will certainly take the feedback above and use internally to hopefully fix these issues for future guests, but if you would like to discuss these in the meantime, we can be reached at 843-785-4999.
Went to Alexander’s and booked an 8:30 time slot. As soon as we arrived we were quickly told to order a meal without even having time to look over the menu. My girlfriend politely told the waiter she wasn’t quite sure what she wanted and he demanded that “the kitchen needs to know” and he stood over her shoulder and said “so what will it be”. While eating you could almost feel the whole staff standing around looking at their watches while we dined. For the two of us the bill came to $300 including a 20% tip that I probably s... read more
Business response:
Hello Anonymous and thank you for the feedback. It certainly looks like me missed the mark during your visit and would like to apologize sincerely to you and your girlfriend. If you would like to discuss these issues further, we would love to hear from you at your convenience. We can be reached at 843-785-4999. Thank you.
Food and service not up to reputation and cost. Will not be returning.
Food was over cooked brought main dishes while eating salad. Took main courses back then brought later after reheating. Fish was dry and overcooked. We did not eat and sent food back. Did not offer replacement. This was especially disappointing as this was our 50th anniversary dinner and spoiled our evening. We mentioned to the reservation people it was our 50th anniversary but the restaurant did not acknowledge our anniversary. Poor service and bad food. What more can I say?
Business response:
Hello ivanc and thank you for the feedback. We certainly apologize that the service and food were not up standard. If you have a moment please reach out to us at 843-785-4999 so that we can have you back sometime soon.
My husband and I had dinner at Alexander's last night. We went for the early bird. The portions were adequate and the food was good. Unfortunately, the whole restaurnat had an overwhelming musty / mildew smell. We sat by the window where the wood molding was moldy and rotting apart. It was not very appetizing to have see duing dinner. We have gone to Alexander's many times and it is slowly going downhill. We will not be back again. What a shame to see the manangement let it go downhill.
The food was only decent and the prices are very high in comparison to overall quality of food. Asparagus was not seasoned at all. The bread was buy out and soggy. They dinner area has carpet and the restaurant when you walk in has a musky smell. There are much better restaurants on the island that charge less per entree and taste better.
Business response:
Hello Anonymous and thank you taking the time to review Alexander's. We apologize that you did not enjoy your recent experience with us and will discuss the issues mentioned internally, so hopefully we can correct what we can for the next guest. Have a wonderful day.
I have been dining at Alexander’s during our annual visit to Hilton Head for over 30 years. I love the atmosphere and always looked forward to my visit. This time, just wasn’t what I had expected. I ordered the prime rib. It had no taste and was tough. Our waitress was extremely slow too. Our food was brought out by a young guy who had horrible body odor. To me, the manager should’ve noticed this. We waited 25 minutes on 2 slices of pie, which weren’t even homemade. They could’ve easily come from the frozen food section of K... read more
Business response:
Hello Linda and thank you for the feedback. We certainly apologize that your experience was not what your are used to when visiting Alexander's and would love to get more feedback from you if/when you have some free time. If so, please call 843-785-4999 so we may discuss these issues, plus any others. Thank you for your time and we look forward to hearing from you.
Very disappointed. Many tables were attended to numerous times. Our waiter was absent most of the time. He never asked if we wanted dessert. Our food took very long. David needs training. We will not return since we’re used to a 5 star experience. We visit Hilton Head frequently and wanted to try something different. But it didn’t work out.
Business response:
Hello Delightful and thank you for your feedback. We will certainly discuss the issues mentioned internally and will continue to train our staff to hopefully offer all guests a 5-star experience moving forward. Thank you again for letting us know as all feedback is greatly appreciated.
Very disappointing. Both of our meals were served at room temperature, staff was inattentive. They weren’t busy but waitress never came to the table to ask if our food was okay so didn’t have a chance to request it be warmed. And very expensive. We don’t mind paying for a good meal, but expect the food and service to be much better than our experience here. Will not be returning.
Business response:
Hello Anonymous and thank you for taking the time to review Alexander's. We certainly apologize that the service was not up to standard the night you visited us and would love to hear more if you can find the time so hopefully we can make things right and have you back. If you would like to discuss this further, please reach out to us at 843-785-4999 at your earliest convenience. Thank you again and we look forward to hearing from you.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.