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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
We said we will give it one more try about 3 times over the last several years because of the convenience and the location. But this was our last time. Overall very disappointing.
Business response:
Hello Paul and thank you for the feedback. We hate to hear that you will not be visiting us again in the future and would love to get your feedback so hopefully we can fix whatever problems that are causing your displeasure. If you would, please reach out to 843-785-4999 so we may get all the details. Thank you for your time and we look forward to hearing from you.
Business response:
Hello Anonymous. Obviously with a two-star rating we missed the mark during your recent visit with us? If you would like to discuss any issues you may have encountered, please call us at 843-785-4999 to discuss. Thank you for your time and we look forward to hearing from you.
The food was terrible. All 4 of us were very disappointed. The filets were over cooked and the lobster tail was tough. The price was to much for the quality of food. The server was nice but forgetful. Unfortunately we won’t be back. To many other delicious places To eat on the island. Hope you can improve.
Business response:
Hello Anonymous and thank you for your feedback. We apologize that you were not satisfied during your visit with us and would love to speak with you about this. If you have the time and would like to discuss your dining experience further, please call 843-785-4999 at your earliest convenience. Thank you for your time and we look forward to hearing from you.
Had to wait 20 minutes past my reservation time to be seated. Food was over cooked and the sides are presented poorly with little to no season or flavor.
Business response:
Hello Chris and thank you for your feedback. We apologize that you had to wait a little extra for your table as we sometimes have to space things out a little to make sure we can accommodate all of our guests as best as possible. As far as the dining experience itself, we hope that you mentioned your displeasure with the food to the manager that was on that night? If not and you would like to discuss more in detail, please reach out to 843-785-4999 at your earliest convenience to discuss. TY
Business response:
Hello AndyB and thank you for taking the time to review Alexander's. We see that we did not fully meet your expectations so if you would like to discuss your experience further, please call 843-785-4999. Thank you again and we look forward to hearing from you.
Not a great view with the table we got. Food was not worth the money. I would not return
Business response:
Hello Andrew and thank you for the response. We would love to discuss your evening further as we would hate to lose you as a future guest. If you can find the time, please reach out to Jimmy at 843-785-4999 at your earliest convenience so may resolve any issues that may be occurring. Thank you and we look forward to hearing from you.
Good food. Horrible service. We had a reservation for 6:45 and arrived at 6:40. Hostess with blue hair was frazzled when we arrived and said even through we had a reservation we would have to wait. We moved to a landing area right next to the hostess stand to wait. Hostess came over to me and my wife and loudly stated “you are not on the porch!” And that we could either wait on the porch or right in front of hostess stand it was 80 degrees and humid on the porch. Incredibly offensive and bs, as the place was not crowded and ... read more
Business response:
Hello ECFoodie. Thank you for sharing the above feedback regarding your recent dining experience and we will certainly investigate that evening so we can hopefully resolve the staffing/training issues mentioned above. If you would like to discuss this further with our restaurant manager, Jimmy may be reach at 843-785-4999. Thank you for your time and we look forward to hearing from you.
Worst restaurant I’ve been to in years. The food was not good, the atmosphere was nonexistent. They didn’t even have tablecloths and just sat you down at a shabby bare table. I stopped eating the salad after two bites, and the shrimp in the seafood pasta was like rubber. My husband, who always sees the good in everything, thought the food was terrible and didn’t eat half his scallops. We had three fabulous meals at three other Hilton Head restaurants so this was a huge letdown. The servers were nice but they could not make u... read more
Business response:
Hello HeidiR. Thanks for taking the time to write this review and we certainly apologize that your meal was a let down. If you would like to discuss your visit further so hopefully we can make things right with you, please reach out to Jimmy at 843-785-4999 at your earliest convenience. Thank you again and we look forward to hearing from you.
Business response:
Hello Anonymous and thank you for taking the time to review Alexander's. We certainly apologize that the service was not up to standard the night you visited us and would love to hear more if you can find the time so hopefully we can make things right and have you back. If you would like to discuss this further, please reach out to Jimmy at 843-785-4999 at your earliest convenience. Thank you again and we look forward to hearing from you.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.