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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Business response:
Hello Anonymous and thank you for taking the time to rate us. Unfortunately, it looks like we did not meet your expectations during your visit and would love the opportunity to learn more about where we missed the mark. If you have a moment, please reach out at your earliest convenience and ask for Honey. Thank you for your time.
Service was terrible in the bar area and my meal sucked
Business response:
Hello Pamela. By the looks of your rating, we obviously did not meet your expectations during your recent visit, so we apologize for that. If you would like to discuss any issues, please reach out at your earliest convenience and ask for Honey. Thank you.
We have been to Alexander’s many times and have always had a good experience. Never inexpensive but always enjoyable. This last time though the service was poor. After our waiter took our order we never saw him again until the check came, the mussels recipe has changed from a lovely broth to what tasted like jar tomato sauce with a few capers tossed in. Thick and unappealing. I hope they change it back to what it was. Lastly we asked about a couple bottles of wine, our server said he couldn’t comment and when asked if someon... read more
Business response:
William thank you for giving us this informative feedback about your last visit. I'm sorry we didn't meet up with your standards
We sat at a beautiful table overlooking the water. However, the service was so slow and poor. Many mistakes to our order which was extremely disappointing at this price point.
Business response:
Hello Kathleen and thank you for the feedback. We certainly apologize for you recent experience and will discuss your comments with the staff. If you would like to speak with someone in management, please reach out at your earliest convenience and ask for Honey. Thank you again.
Our lady server went MIA after she took our order. Someone else delivered our food to us. I had to get up and get my own ground pepper (no one offered, wanted another glass of brut rosè, she never came back, waited forever to have our water refilled.
Business response:
Sandra we apologize for missing the mark on your service and we appreciate your feedback
The food was excellent but the service was disappointing. As one of the more upscale restaurants in the area, which prides itself with a dress code, our waitress was very casual / unprofessional.
Business response:
We are sorry to hear that your service wasn't up to your standards. We are glad to know you enjoyed your meal
The experience was not worth the price of the meals. Did not see a sign stating gentlemen should remove their hats. The manger very rudely came to tell me to remove my hat stating there was a sign. Never saw one! I would suggest they put one right when you enter not in tiny print by the menu out in the parking lot!!
Business response:
bill I am sorry to hear you didn't enjoy your meal with us. I try to be polite to everyone, I stopped by your table several times to inquire about your experience with us and I thought things were going well. Our dress code policy is on the menu board, our web site and OpenTable reservations as well
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,694 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is open now. It will close at 9:00 p.m.