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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Alexander's has unique view on the lagoon and our waiter was wonderful, however we were very disappointed in the food. My husband called ahead a day before to let the restaurant know he needed a vegan option. He was very exited about what the choices would be. When we arrived there were no choices. The manager came over and asked what type of vegetables my husband liked. They made him a pasta dish with a few veggies tossed in oil. It was very bland with no flavor what so ever. I had the breaded veal, mashed potatoes and vegg... read more
Very disappointed in quality of food. The atmosphere was not romantic as advertised.
Business response:
Hello DebraD. We apologize that you were disappointed with your recent meal at Alexander's and would love to get more feedback from you if you can find the time? If so, please reach out to Jimmy at your earliest convenience so hopefully we can learn from any mistakes that we may have made and ultimately have you back as our guest. Jimmy can be reached at 843-785-4999. Thank you for your feedback and we look forward to hearing from you.
Waitress was rude, would not lower blinds for blinding sun light at our table.
Business response:
Thank you for the reply, sorry we were rude about the blinds and it sounds like it ruined your meal. Unfortunately all the strings from the blinds were taken off due to a law passed by the State of South Carolina. The blinds do not move up or down. If you would like to dine with us again I would love to personally choose a table that does not have sunlight and you will still be able to see the water view. My name is Jimmy Monteleone and please ask for me when making reservation.
Food was dry (Schnitzel). The service was awful, from getting water to a drink, the waitress kept forgetting everything. When we asked a second time for bread or water or salt and pepper, it was like the first time she heard us ask. All drinks were delivered one at a time. We asked for sauce on the side of one dish and it arrived with sauce. I come to Hilton Head every year and will never go back. So many other great Restaurants with good service!
Business response:
Hello DeborahD and thank you for taking the time to review Alexander's. We certainly apologize that the service was not up to standard the night you visited us and would love to hear more if you can find the time so hopefully we can make things right and have you back. If you would like to discuss this further, please reach out to Jimmy at 843-785-4999 at your earliest convenience. Thank you again and we look forward to hearing from you.
We had a reservation for the dining room and was seated in the bar. Sorry I don’t pay inflated restaurant prices to be seated in the bar for dinner. Very disappointed and will not go back. Bar tables are for lunch not dinner!
Business response:
Hello BryanH. We offer dining in the bar as many of our guest prefer the livelier atmosphere while joining us. We certainly appreciate your feedback though, and would love to have you back in the future if you would like to sit in the main dining room. If you have a change of heart, please request a table outside of the bar area and we will certainly accommodate your request Thank you and have a wonderful day!
Never again! $500/4 for this? ($100 of wine and a martini - so basically $100/person without alcohol) We ordered the special grouper with scallops and it was served without the scallops. (They brought them out when we pointed it out) We ordered the surf and turf medium rare and the filet was medium to medium well. We asked the waitress what the VINTAGE of the wine was, and she said “Napa” so worse than the fact that she didn’t know that vintage meant year, she got the region wrong - it was from Oregon. The coup de grace was ... read more
Business response:
Good Morning, I want to take this opportunity to thank you for your valuable feedback. On behalf of the Alexander's team, I am sorry that your experience was less than ideal and certainly not up to the standard we strive for daily. Please feel free to reach out to me directly at jrowland@palmettodunes.com or 843-295-0136. I look forward to hearing from you, Justin Rowland Director of Food & Beverage
Business response:
gary it looks like we didn't meet your standards on your last visit. Please feel free to contact management if you have anything further to discuss
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.