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Allstate Protection Plans / SquareTrade
About this business
Your automated system kept giving me the same Incorrect answer to the question I was asking.
Business response:
Hello Reviewer3080572618, We apologize for any dissatisfaction with your claim experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you t... read more
I requested that I receive the same Samsung tv or a similar Samsung. I received a Vizio. The ratings for Vizio are much lower than Samsung.
the second time this year, you found some reason to refuse my claim.its a waste of money .you won't do anything but said no
Business response:
Hello reindeer-5297, We apologize for any frustration caused by your recent claim. SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and nonelectronic products. We strive to provide our terms and conditions as they relate to the customer’s specific item by sending their warranty contract via email and making it accessible on their online account as well. In the case of furniture, cracking... read more
It states it will replace an item under warranty, but not actually true. They will decide to replace or send you an amount less than you paid for the product. It would be imbedded in the fine print. They could easily find a replacement, but will choose what is best for them. Easy to file claim, so that is a plus.
Business response:
Hello Crayz, We apologize for any dissatisfaction with your recent experience with us. SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a compa... read more
I spoke to someone on the phone, he said get screen fixed then file a claim. Got screen fixed it was more than I paid for the phone, so when I go to file claim I see it says don't pay that if it's more. Would have been nice to be given the heads up on that when I spoke to someone. Then I talk to another person and they say I will only get reimbursed up to amount of phone, fine I understand. So file my claim and they ask for receipt. I upload receipt but it's missing something. So I upload again, same message, upload again sa... read more
Business response:
Hellomichgooch, Weare sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide our customers with efficient and effective resolutions to make the claim experience as hassle-free as possible. Our local repair resolution allows customers to locate a repair shop within their area for quick and easy service without mailing in their devices. This resolution allows the customer to keep their original item and potentially preserve their warranty if another issue arises. If the customer ha... read more
My refrigerator broke down and I called SquareTrade.... had to speak with a couple different people as I was unable to understand the SQTD representatives. Finally got the refrigerator fixed and send in my invoice for reimbursement. Waited a couple of weeks and nothing. I have USPS Informed Delivery and the check had never made it to the Post Office! I called and they said they had cancelled the check and reissued another. Next day, they tell me that the check had been cashed and that I should work with my financial institut... read more
Business response:
Hello Lemense, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our checks are processed within one business day and six business days to be delivered to ensure the customer receives their payment promptly. We apologize that this did not occur in your case. At this time, one of our specialists has reached out to you to address this matter and to... read more
Allstate refered me to Samsung and Samsung droped the ball. It is now 11 days and i have not had a repair person mate the service call to repair my 2 year old 70" TV.
Terrible Terrible Terrible
Business response:
Hello Reviewer1880087764, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan, such as the item's price, date of purch... read more
Did not know what they doing
Business response:
Hello Reviewer1345831111, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in your case. At this time, one of our specialists has reached out to you to address this matter and to provide add... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,006 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.