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Allstate Protection Plans / SquareTrade
About this business
Never got a replacement for grandson tablet.
Business response:
Hello Reviewer1512836487, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and unde... read more
Never got a replacement for grandson tablet.
Business response:
Hello Reviewer1512836487, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade offers coverage for a wide range of electrical and mechanical issues and, when the accidental plan is purchased, for physical damage. However, our Terms & Conditions state that each plan has a limit of liability, which indicates the coverage amount. In your case, the replacement was provided which completed the coverage of the protection plan. At this moment, one of our specialists has contacted you to discuss th... read more
During the end of March we were told we would receive a check within 6 days. It is now April 20th and still no check! No number to call to check into this situation.
Business response:
Hello Reviewer3075694994, We’re sorry to hear about your recent experience with your claim. SquareTrade does its best to provide customers with efficient and effective resolutions, as we strive to make the claims experience as hassle-free as possible. We also work hard to ensure our specialists deliver accurate and friendly service. If payment is not received within the specified timeframe, our goal is to resolve the issue before it causes any further delays. We apologize that this was not your experience. We sincerely apolo... read more
Except for the last lady that helped me, no one. I got stuck "having to" go thru frigidaire because of their "factory trained" techs. Ended up with a guy that didn't speak good english and a company that shouldn't be in business. Their answer to everything was ordering more parts........whether they had diagnosed what was wrong or not. They just get you going on a cycle of parts on order and a 2 week wait. Never answer the phone. When I was approaching the 2 month mark WITHOUT a refrigerator, I finally got a lady at allstate... read more
Business response:
Hello xxdebxx, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide efficient and effective resolutions to ensure a hassle-free claim experience for our customers. Our local repair option offers a convenient way to find nearby repair shops for quick service. We aim to process payments promptly upon receipt of the necessary repair documentation. We regret that this did not happen in your situation. At this moment, one of our specialists has contacted you to discuss this ma... read more
I don't get the point of adding insurance if certain claims won't be accepted .waste of time.
Business response:
Hello Reviewer3473111505, We’re sorry to hear about your recent experience with your claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not cover physical damage. While SquareTrade does its best to assist all our customers, we can only approve claims within the specifications of the coverage... read more
You stated their was animal excrement I asked for results of testing never heard back
Business response:
Hello Reviewer3145543907, We’re sorry to hear about your recent experience with your claim. SquareTrade strives to provide efficient and effective resolutions for all our customers. When the repair facility receives a device, it conducts an audit of the issues. During this audit, The technician tests the item for irregularities and evaluates the electrical components to identify any failed parts. If signs of animal feces are found, repairs cannot be performed, as this is not covered under the terms and conditions of the prot... read more
Technicians have been here twice now only to have the wrong parts sent to my house. Very frustrating wasting an entire morning or afternoon just to have them leave and reschedule me.
Business response:
Hello Reviewer1567698305, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience. We understand the frustration that can arise from this. However, we w... read more
It takes to long to get it done especially when that chair belongs to a handicapped person and the only chair she is able to get in and out of something that could have been resolved in a day or two not two months or longer could have mailed us the part the first time just like you ended up doing and I had to fix it myself instead of waiting till December to get an appointment
Business response:
Hello Reviewer 1497376022, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide a seamless experience and anticipate our customers’ needs through customized service. We offer a variety of resolution options to ensure we meet service requirements and efficiently resolve our customers’ claims. Several factors can impact the timeliness of our team sourcing a technician for an in-home repair, including the customers’ address or location, the item type, and the specif... read more
I called about my replacement phone on 3/26/2026. I was promised my phone to be delivered within 3-days. I received it on 4/7/2026. After multiple calls . I was lied too about the delivery to wait another 3 days. I was told to call Consumer Cellular and talk to them. Their famous line was "we will escalate" this issue to resolve it. What a farce. ! I was passed from one person to the next. They would leave me on hold forever "trying to get a supervisor". Needless to say it was a waste of my time and money. I have been paying... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 38,951 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.