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Allstate Protection Plans / SquareTrade
About this business
Called today and emailed to set up repair the rep said they would contact me by end of day. No response yet.
Business response:
Hello Reviewer 982133656, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience. One of our specialists has contacted you to discuss this and ensure t... read more
I bought a ring one of the stones came out. I dont know when or where it fell out. I did report this to allstate. They told me they would send me a lable to return the ring. Its been months. I have not received a lable I have not heard from allstate about this issue.
Business response:
Hello Reviewer1596021843, We sincerely apologize for any frustration or delays you may have experienced during the claim process. At SquareTrade, we proactively work to identify and prevent any issues that could impact our customers, with the goal of delivering a fast, seamless, and hassle‑free experience. To help expedite claims, shipping labels are automatically generated and sent via email as soon as possible. We truly appreciated the opportunity to speak with you directly and provide additional clarity and support. Your ... read more
I filed a claim back on April 2, here it is April 17 and I’m still waiting for my refrigerator to be fully repaired. There was a partial repair but the parts that you all sent, the technician didn’t use them. He ordered a different part and used that and then took all the other parts with him. I’m still having an issue with my refrigerator top shelf freezing everything. So I can’t put anything up there unless I want it frozen which one usually does not put stuff inside the refrigerator if they want it frozen. I have spoke wi... read more
It's been 3 weeks and I still have not got my e-refund I was approved for my claim and even had them resend it, but still don't have it
Business response:
Hello mason_paramedic, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does its best to provide customers with efficient and effective resolutions, as our goal is to eliminate any issues that could cause delays. Our gift cards are processed electronically within one business day to ensure that customers receive their payments quickly. We apologize that this did not occur in this case. One of our specialists has contacted you to discuss this and ensure that appropriate support is provided... read more
This is the second time I’ve had to use this service. It took two trips to fix the washer. I did all this stuff over the phone as I was asked at parts were sent and they were the wrong parts. When the technician got here he determined what was really wrong and ordered more parts. Finally fixed on the second try. These folks they sent me are not factory technicians. They are just people that have businesses around my area. Some of them have good ratings and some of them don’t.
Allstate lost the camera lens. Told me FexEx lost it and told me to deal with Fed Ex. Fed Ex said they delivered it and had proof. Allstate found it, repaired it and sent it back. Took about 4 weeks. Had to spend $150 to rent a lens because Allstate had no idea where my lens was.
Business response:
Hello Reviewer 655941291, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade strives to provide prompt and hassle-free service to our customers. For mail-in repairs, we guarantee a repair time of 2-5 business days from the moment your device is received. While shipping time is not included in the estimated timeframe, we utilize express shipping labels to ensure our customers receive their devices back as quickly as possible. We recognize that this has not been your experie... read more
A box of 12 light bulbs was sent. Repairman only needed one. I wanted the remaining eleven for future use. He said NO, he had to take them back. Is this policy?
This is the worst experience of my life with a warranty company. I paid my deductible one week and it took a week and a half finally for them to tell me that I will not be receiving my deductible back for my replacement Tv I am highly discouraged implying to cancel my warranty with Home Shield because of this matter
Business response:
Hello Reviewer 3354297295, We’re sorry to hear about your recent experience with your claim. SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in ... read more
I setup service for my GE Profile clothes washer for a Friday with a window of 8:00 am til 10:00 am. Come Friday, no one showed up between those hours. Later on after 12:00 pm received two separate text messages with the names of the techs advising each one was on their were on their way at different times. Even received a phone call from Squaretrade informing me tech was on his way. But no one showed up. Later on in the afternoon I called Squaretrade and spoke to a customer service representative. I informed him of the situ... read more
Business response:
Hello Reviewer 927801070, We sincerely apologize for the frustration and inconvenience you experienced with your recent claim. We understand how disappointing it is when a process does not go as expected, especially when it impacts your time and trust. At SquareTrade, we are committed to providing a smooth and efficient claims experience, and we regret that we did not meet that expectation in your case. We value your time and work hard to anticipate and eliminate potential delays. When delays do occur, we aim to communicate ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 38,951 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.