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Allstate Protection Plans / SquareTrade
About this business
Reset tv twice and now problem is not fixed. No more resets, fix the tv.
Allstate was good to deal with and had a streamlined process. The card issuer was awful, makes it impossible to redeem the virtual card. Should have just issued a physical refund card.
Business response:
Hello LSacramento, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, others may not... read more
Despite toms of emails, I have not received my refund check.
Business response:
Helloronhapanowicz, We apologize for any frustration surrounding your claim. SquareTrade does our best to eliminate any roadblocks that might affect customers. We send checks via USPS First- Class mail. It can take up to six business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding... read more
no customer service given
Business response:
Hello Reviewer715389431, We apologize for any dissatisfaction with your recent experience with us. We understand you had a negative experience with our support personnel, we greatly apologize to hear of this and we take great concern to address it. Squaretrade is constantly monitoring our employees for quality and we have several departments responsible for maintaining excellent standards. Though we are not able to fulfill every customer request, we should always be professional and courteous in our customer interactions. At... read more
NOT HAPPY WITH IT AT ALL!!
Business response:
Hello Reviewer979409482, We apologize for any frustration caused by your recent claim. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, others may not, as it... read more
No company will except the virtual card I would like a actual credit card
Business response:
Hello Reviewer3642955274 We apologize for any frustration caused by your recent claim. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic Master card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, others may not, as ... read more
I bought the insurance because the salesperson from Costco told me if anything is wrong with the laptop just being it back because I bought the premium plan. I brought it back to Costco, Costco made me call the Costco concierge, the Costco concierge made me call Allstate, Allstate made me call Square.... I'm not satisfied with the laptop. The laptop is not working properly. Square cannot promise the laptop will be repaired!!! Currently the laptop is with FedEx, on it's way to the repairs. Not knowing if it'll be repaired. On... read more
Business response:
Hello Reviewer91791238 , We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates of every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. This resolution allows the customer to fix their item without having to take any extra steps. However, in the event the customer has any difficulty with following t... read more
I spoke to a few different reps and none could provide a resolution to the issue. I had to demand a supervisor and then refuse to be passed on to the manufacturer in order to get a refund of the item!
Business response:
Hello Reviewer1872724497, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, which is usually up to a year, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue.... read more
The process was simple but it’s been three days and I haven’t gotten word of my replacement item.
Business response:
Hello Reviewer2064198885, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. We appreciate you taking the time to review us and we hope ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,004 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.