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Allstate Protection Plans / SquareTrade
About this business
I followed all the steps for the insurance claim and didn't get the replacement
Business response:
Hello Reviewer2678028135, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
On my 3rd or 4th Acer chromebook. They kept breaking or the charger stopped working. So I bought this protection plan lo & behold happened again after about 6months of use. Sent to acer ×2 with zero fixing & zero results. Sent to you & prefect service I'm shocked to be honest. Came back like brand new includingcaxway better charger
I been trying to use my warranty on my defective item since October and y'all are now just doing something about it. All the good sales are go now.
Business response:
Hellolovelywinnie, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. We reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, LS.
The new phone has 1000000map searchs apps that i would never use and has the same problem as my old one very disappointed
Business response:
Response to RR: Hello Reviewer294859162, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. We apologize for any frustration you have experienced due to this. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support... read more
I received a phone that is nicked. I tried to wipe it off but that didn't work. Consumer Cellular won't take responsibility and Square Trade won't take responsibility!
Business response:
Helloc.bennett76, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to add... read more
The first claim went well, local repair authorized, contacted the technician who came out, confirmed the error code, determined parts were not available yet from the manufacturer as there was insufficient demand for that particular problem. I filed the claim for the labor and provided the invoice with the parts needed. I received a subsequent email saying they had located the parts, would have them sent to us, selected technician and scheduled the repair. Two problems, that particular appliance repair company had an overall ... read more
Phone call taking to long fileing a claim was Alford it took a mouth to resolve my issue
Business response:
Hello Reviewer1843545253, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. For Mail-In repairs, we guarantee a five-business-day repair from the day your device is received. While the shipping time is excluded from the estimated time frame, we use express shipping labels to ensure our customers receive their devices back as soon as possible. We reached out to you to discuss this and ensure the proper support is provided to ... read more
Did not get the replacement because I couldn't answer to the email, I called twice so you could fix the problem but NOTHING
Business response:
Hello Reviewer1074689513, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with quick and convenient resolutions. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. There could be a delay if the item is not readily available in our inventory since we would have to source the replacement externally. We are sorry that you did not receive a resolution in a timely manner, ... read more
To file a claim on a $50 Comsumer Cellular phone it took 2 phone calls, each lasting over an hour and was told by your people to call back in 48 hours. Both of your service people were in Pakistan and could not be understood. I finally told Consumer Cellular to cancel the claim, send me a new phone & charge it to my account. I also cancelled my insurance coverage with Consumer Cellular. I cannot believe you cannot afford to hire people in America !!!!
Business response:
Hello Reviewer1350510236, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We reached out to you to address this matter and to provide additional support. Thank you,... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,004 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.