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Allstate Protection Plans / SquareTrade
About this business
Not helpful. Wouldn’t pay claim . Will not be purchasing again
Business response:
Hello Reviewer3456168087, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to assist all our customers by providing efficient and effective resolutions. However, according to our terms and conditions, customers must file a furniture claim within 30 days of the issue occurring. While SquareTrade works hard to help our customers, we can only approve claims that fall within the specifications of the coverage purchased. At this moment, one of our specialists has contacted you to dis... read more
So irresponsible my appointment was reschedule about 4 times I got off early and the guy still showed up really late. Once he got there he was not nice at all very rude.
Business response:
Hello Reviewer3580842373, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apolo... read more
We notified Allstate/SquareTrade of a broken switch on our electric reclining sofa. It has been over 2 months and we are still 'waiting on parts'. We originally sent pictures of the switch, but they insisted on sending a tech to our house. It took a couple of weeks to get the tech out to our house and he determined that the switch was indeed defective. He would need to order a part that would be shipped to our house. That was over a month ago. The communication is non-existent from Allstate. I have to call and email to get a... read more
Business response:
Hello TRoper_FortWorth, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide a seamless experience and anticipate our customers’ needs through customized service. We offer a variety of resolution options to ensure we meet service requirements and efficiently resolve our customers’ claims. Several factors can impact the timeliness of our team sourcing a technician for an in-home repair, including the customers’ address or location, the item type, and the specific ... read more
The person who FINALLY came was very good but the process to get there was something Iwoud NEVER want anyone to go thorugh. Too long too explain here but I wil never pay for insurance from Allstate ever again!
Business response:
Hello DistinctBear-52403, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade strives to provide a seamless experience and anticipate our customers’ needs through customized service. We offer a variety of resolution options to ensure we meet service requirements and efficiently resolve our customers’ claims. Several factors can impact the timeliness of our team sourcing a technician for an in-home repair, including the customers’ address or location, the item type, and the specif... read more
To start, I will start at the end… The technicians that came to my house both of them the one in January and the one a couple of nights ago were terrific. They were the saving grace of the way this company runs business. to save money, they take the description of the problem from a novice homeowner trying to explain a noise that the machine is making, and then based on that they send a part. When the part comes, then the technician comes after. The technician needs to come first to diagnose the problem. that is where you fa... read more
Nothing to say. Insurance company just there to collect your money.
Business response:
Hello Reviewer478064585, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should an issue occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repa... read more
Long process with Samsung and then getting clearance to make a claim but once that happened you were able to reimburse us. I will never buy from Home Depot again!
Sent my headphones in for repair and they were sent back saying nothing was wrong yet they still don't work. Wasted money and time Wasted money and time
Business response:
Hello Reviewer2966026128, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide efficient and effective resolutions for all our customers. When the repair facility receives a device, it conducts an audit of the issues. During this audit, the technician tests for irregularities and evaluates the electrical components to identify any failed parts. If the technician cannot replicate the issue or discovers no other failures, the item will be returned because no problem was fou... read more
Bad and unpleasant—that is how my experience was. I hope I never have to buy insurance from you again.
Business response:
Hello Reviewer1562023590, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 38,951 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.