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Allstate Protection Plans / SquareTrade
About this business
Reported water leak from washer. It took 2 months for them to send a tech. Tech then ordered parts and it was another week. Water damage to floor and other parts of the washer. Horrible. Never again. Got this from Costco.
Business response:
Hello Reviewer72874582, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certifi... read more
None. Don't use Allstate! You keep bugging me.???????
It’s been 6 weeks, still not fixed
Business response:
Hello Reviewer3542219463, We apologize for any frustration or delay you experienced during your claim process. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apolog... read more
I sent back the reply but have never received a response or a notification or the replacement TV. I have no idea what is going on. Very disappointing and frustrating.
Business response:
Hello Reviewer2648863588, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide fast and hassle-free service to all customers. We also ensure our specialists deliver accurate and friendly assistance. For TV claims, replacement options are provided via a live link, allowing customers the flexibility to make a selection. If a customer is not satisfied with the available options, SquareTrade can reevaluate the case and offer additional assistance. In this case, we haven't rec... read more
I'm still waiting for a replacement or reply after 10 days on a different claim but same plan
I had to call them three times they told me they would send me three options for my TV to be replaced. They said they sent it by email. I never did receive it. They said they they had proof that I did receive it so they didn’t listen to me then when they sent the agreement for the check, I got it within an hour. It’s funny how that happened? I wasn’t happy with him at all.
Business response:
Hello Reviewer636138878, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade always strives to offer repair and replacement solutions as our top priority, and a reimbursement is provided when the initial options are unavailable. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of these solutions depends on several factors, such as the cost of repair, the purchase price of the device, whether we can source a ... read more
I was told I would receive $50.00 for inconvenience, never got it!
I opened a claim, which was the easy part, I received a part that dud not fix my machine and since that happened I’ve reached out to let them know that the machine still nor working I did not have any response
Business response:
Hello Reviewer1366201212, We are truly sorry to hear about your recent experience and understand how disappointing and frustrating this situation has been for you. At Square Trade, we are committed to providing resolutions that are quick, convenient, and aligned with the quality you expect from us. For replacement claims, our goal is always to offer a product that is comparable to your original item and includes the same key features. While we do occasionally source replacements from external partners, we recognize that rece... read more
When I asked for a return, my chair. Because the heat elements did not heat up all states in they did not have the one I have in stock. It was back, ordered for6-7weeks. Then, I got a email. They said they have an exactly another one. So I accepted, and they sent it. It was not the same color and it seems to be smaller than the oversized one. I had on top of that. It seems this one is a lot slower taking you back or raising you up i think this one only has one motor in mine had 2 I believe. Plus the box was damaged. I'll tex... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 38,951 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.