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Allstate Protection Plans / SquareTrade
About this business
Made multiple attempts to have issues resolved for LG television that continues to power off and on every few minutes. Got the same run around on each call and was told it was a know issue. Reset television several times and each call would be 30 minutes of “please hold while I look into this”. Finally told this was not covered under their protection. I kept asking how they could know if they didn’t have someone check it out. They NEVER answer a question but just read from a script. I will never buy another extended warranty... read more
Business response:
Hello craigpergrem, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. Unfortunately, according to our terms and conditions, intermittent issues are not covered under our protection plans. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of our coverage. We reached out to you to discuss this and ensure the proper support is provided to resolve your ... read more
I was taken aback by my Allstate auto renewal this week. Even though we had no claims, our premium went up nearly 40%. This is not reasonable and not sustainable — at least for me. I called Allstate and was advised that the premium increase was across the board in Colorado, and not related to any specific individual’s claim history.
I did not receive my Xbox controller replacement I purchased the warranty at Walmart when I purchased the controller, the warranty was for two years and my claim was accepted by Allstate but they never got back with me on an update on the replacement it’s been over two weeks and I still haven’t received anything never purchase electronics at Walmart the warranty is trash.
Business response:
Hello fairyqueen, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to add... read more
From the initial phone conversation the service was below expectations. The ordering of parts over the phone by the representative was something that I did not see coming nor did I have a lot of faith in. The only highlight was that the parts were delivered the following day. The repair company that was assigned to us never answered their phone nor did they return a call after leaving a message as they suggested. The company was at least 60 miles from our house. The technician that arrived did not know what was wrong with th... read more
Business response:
Hello rp48rp, We apologize for any frustration caused by your recent claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. For our in-home repairs, we partner with certified repair companies to complete all repairs and perform extensive diagnostic tests to confirm functionality once a repair has been completed. We are sorry that the issue with your device is still not fully resolved. We understand the frustration that can come... read more
I was really surprised at how easy it was to filing a claim to get a new headset but then they said they didn't have my exact headset in stock so they gave me 2 options to pick from and told me to reply with which one I wanted. So I did and I still haven't heard anything back from them. Its been about a week now when it said it should only take 2 days so now I don't even know if it's on its way or if it hasn't even be placed yet
Business response:
Hello Reviewer867384625, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
I did a warranty claim a 14 days ago and they advised me that it was glitch and no one advised me that it didn’t go through.. So now I have to wait another 14 days
Business response:
Hello Reviewer1438994923, SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
It has been more then 2 weeks and we do not have offer to repare replace or offer us a refund for the HP Computer which will not even boot up.
I thought I did one or 2 reviews already.
Each time I have attempted to use this coverage something always comes in to where it is giving the impression that it's irrelevant and does not cover much if anything it is supposed to be covering Doubt I will get on anything I may purchase in the future
Business response:
Hello Reviewer2106335115, We apologize for any frustration surrounding your claim. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that we do not cover lost or stolen. In this case, the warranty obtained was a Standard Plan and it was reported that the item is no longer in your possession. We are sorry about the frustration regarding this. At this time, one of our specialists has reached out t... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,004 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.