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Allstate Protection Plans / SquareTrade
About this business
Started the claim online and when trying to find the category for a coffee maker there was no small appliance section. I for some reason thought health and beauty would be a good start. Clicked that option and found an electronics option and was able to continue with the claim. Get the claim all done and submitted, received an email about options for a replacement or refund the evening on 12/6, I replied to the email the morning of the 7th. It was close to the weekend, so I did not expect a reply on Friday. It is now Tues, 1... read more
Business response:
Hello Shorty99, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore, we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. We are very sorry to hear about the poor communication and the lac... read more
Didn't even pay for half the price for a replacement coffe pot! First they tried to see if I would accept a cheap replacement which I said no way to and then they just offered the original price paid of $29.96 whereas today the same Mr. Coffe Maker at the same store costs $60.08!! So they ended up only paying 49% for a new same model Mr. Coffee Maker! Think twice about this coverage as when you sign up for it they do not mention that they will not pay for an exact replacement if the price has gone up!
Business response:
Hello Reviewer3872675259, We apologize for any dissatisfaction with your recent experience with us. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the purchase amount of the device, whether we can source a compara... read more
Bad experience need people who can help you first rep was great, second one terrible
Business response:
HelloNanpersaud9, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide polite, helpful, and friendly staff to offer excellent customer service. Although specific departments have limited hours, our customer service team work hours are flexible to assist customers 24 hours daily. Our goal is to provide customers with adequate support to complete their claim process, making it a trouble-free one. We are sorry this did not occur in your case. At this time, one of our spe... read more
I BOUGHT A SUITCASE FROM WALMART AND THE WARRANTY TO GO WITH IT. I'VE TAKEN THIS SUITCASE BACK TO WALMART 3 TIMES AND THE TELL ME THAT THEY CAN'T HELP ME. IT SHOULD HAVE A YEAR'S WARRANTY ON IT. THEN I'M TOLD TO CALL YOUR COMPANY, I GET SOMEONE ON THE PHONE THAT TELLS ME THAT THE WARRANTY THAT I PAID FOR IS NULL AND VOID IF IT'S DEFFECTIVE WHEN I RECEIVED IT. WELL, I DON'T KNOW FOR SURE. I TRIED TO GET READY FOR MY TRIP 10-4-2023 AND I COULDN'T GET IT TO WORK FOR ME. SO, I HAD TO BUY ANOTHER SUITCASE. NOW I'M GETTING THE RUN... read more
Business response:
Hello Reviewer490013221, We apologize for any frustration surrounding your claim. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that the item must be fully functional at the time of purchase to qualify for coverage. This was not the case with your claim. We reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, LS.
Claim was approved, bogus egift card was sent. Numerous calls and chats and still no replacement. Terrible. Also, reps have a hard time understanding the English language. Will pass this information on to Walmart.
Business response:
Hello Reviewer2246583853, We apologize for any dissatisfaction with your claim experience. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. One of our team members will reach out directly to you to discuss the situation and provide further assistance. Thank you, TS
The people the service were great the way it was delivered back to me, was terrible
Business response:
Hello Reviewer3176327387, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
DO NOT BUY Allstate/Square Trade protection Plan when buying items on eBay. I bought the protection plan for 3 years when I bought the Headphones on eBay. The Headphones quit working a little over 1.5 years from the purchased date. I submitted a Claim with requested documents to Square Trade (ST) at the end of Sept 2023, and took for ever to receive a reply from them. Finally, after following up for a month via email, I received a response telling me that they will issue a full refund less shipping cost. This was confirmed v... read more
Business response:
Hello luisluna, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. We want the opportunity to review the case further and see if additional assistance can be provided. If you'll allow us, please email socialhelps@Squaretrade.com and include "... read more
Allstate Protection Plan is a ripoff. The company is completely unresponsive to their customers. Customer support is non existent. I filed a claim on an insured item asking for a replacement. Three days later I received an email telling me that Allstate cannot find a replacement. I found this very curious being that said item is readily available at Walmart. I was offered a replacement price settlement which I accepted. I filed an Affidavit for Reimbursement as requested a week ago. I have received no response from Allstate.... read more
Business response:
Hello Reviewer3141138067, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. In this case, we were happy to speak with you and provide additiona... read more
My shipping label expired. I submitted an email to address the issue. I was then told to call the 800 number. I did that and the agent could not solve the issue without a supervisor. Apparently, there were no supervisors available. The agent committed that he would call me back within the hour. That was on Saturday and today is Tuesday night. Yesterday, I sent another email regarding the issue...of course no response. However, Allstate felt sending me an email to rate my service...well here you go Allstate. Your service depa... read more
Business response:
Hello Kriscarter, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,004 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.