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Allstate Protection Plans / SquareTrade
About this business
Tried to deny TV broke and sent paper check instead of walmart gc
Terrible policy/coverage, absolute scam! My auction purchase got canceled but these guys wouldn't let me cancel the insurance that came along with it even though the original item was canceled. Purchased on e-bay by accident along with a video game that was canceled so I reached out to these people to cancel the coverage. They asked me for information via eBay messenger which they then ignored for 2 days, proceeded to "ship" my order and deny my cancellation request through the eBay platform. Now I have to go through additio... read more
Business response:
Hello rgcoolm69, We're sorry for any troubles you've had with canceling your warranty. SquareTrade does our best to eliminate any issues that might affect our customers. When a protection plan is purchased through one of our online partners, a warranty will typically be generated shortly afterward. That allows us to locate the protection plan with the customer's account information and cancel it if the customer wishes. We offer several options to process cancellation requests promptly. The customer can cancel their plan onli... read more
I have had to file multiple claims for the chair that broke but you have denied it for different reasons. First that my claim was late, then due to pre-existing damage. The chair did not have any damage when we recieved it. I sat on the chair and it fell out from under me. If the protection plan does not cover sudden disassembly of the product while being properly used, what good is your protection plan for?
Business response:
Hello adamriesenberg, We apologize for any frustration caused by your recent claim. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that the item has to be fully functional at the time of purchase to qualify for coverage. This was not the case with your claim. In this case, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experien... read more
AFTER OUR FRIDGE WAS UNREPAIRABLE, A CHECK ARIVED ABOUT A WEEK LATER. WE ORDERED A NEW FRIDGE AND MADE SURE WE HAD AN EXTENDED WARRANTY PACKAGE ON THE NEW ONE BECAUSE OF OUR RESULTS WITH THE PRIOR UNIT. IT IS ONE APPLIANCE WE WOULD NOT PURCHASE WITHOUT THE COVERAGE.
I have emailed customer service several times telling them I never received the claim settlement mastercard and they just tell me to check my spam. It isn't in my spam or any other folder.
Business response:
Hello Reviewer708329251, SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, CF
I got the 2 year insurance plan on my phone and 8 months of having my phone it slipped out of my hand and shattered, I had a gift card to replace it 2 days after filing my claim
i shipped out my unit on October 12, it was received by Allstate on October 16, and it was only shipped back to a full 2 weeks later on October 31st im without a pc for 3 weeks
Business response:
Hello Byisroel, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a 5 business-day repair from the day your device is received. Although the process is usually quick, we might experience some delays when crucial parts need ordering. If this occurs, our goal is to ensure our specialists can give you the necessary support and the most accurate claim assistance. We apologize that this did not happen ... read more
Went through these round about to get help replacing my damaged goods, Did not help once so ever.
Business response:
Hello Reviewer3290843717, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. At this time, one of our specialis... read more
I was forced to send my laptop In for repair after I told the it was not repairable. They fixed the screen and sent it back, but it wouldn't hold a charge and would just turn off randomly. I called back and they told me to mail it in and they will send me a gift card for reimbursement..they have had my laptop for a week and I have called twice..still no gift card reimbursement. Very slow resolution and too many times I've had to follow up because of the lack of communication.
Business response:
Hello Reviewer241364338, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to provide ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,004 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.